Legal Notice


There is nothing more important to us than the safety of our guests. Comprehensive, fleet-wide security practices have been in place for many years, which include the reporting of alleged crimes to the FBI. However, as a result of the Cruise Vessel Security and Safety Act of 2010, statistics for cruise ship crime allegations will now be posted on the internet for public viewing. Public reporting requirements, mandated by this law, are unique to the cruise industry and similar requirements do not exist for other travel suppliers such as airlines, hotels and theme parks.


The statistics, cited within the U.S. Coast Guard's web site, represent crime allegations in different categories occurring on cruise ships sailing from North America, which must be reported in accordance to the Cruise Vessel Security and Safety Act of 2010.


It is worth noting that these alleged incidents are no longer under investigation by the FBI and may have been reported without sufficient evidence. Additionally, it is most important to put these statistics within proper context so that everyone can understand that the incidence of crime on board is very small given the large number of guests we carry.


With 23 of our 24 ships currently sailing from US ports, we carry more guests in North America than any other line.


This year, more than four million guests will sail with Carnival, so the number of alleged incidents is a small fraction of those carried. The likelihood of having an incident occur on board one of our ships is therefore remote.

A Carnival cruise remains one of the safest vacation options available.
Incident Reporting Statistics Site.

CARNIVAL.CO.UK PRIVACY NOTICE


Carnival Cruise Line ("Carnival", "we", "our", or "us") is a division of Carnival Corporation. This Privacy Notice explains how your personal information is collected, stored, used and disclosed by Carnival when using the Carnival website http://www.carnival.co.uk, mobile application services (the "Site") and in Carnival’s provision of products and services to you. By accessing or using our Site and/or products and services you signify that you have read, understood and agree to our collection, storage, use and disclosure of your personal information as described in this Privacy Notice.


Information We Collect

How Do We Use the Information We Collect?

Information We Collect or Store Automatically

How do we use the information we collect or store automatically?

Information We Receive from Social Networking Sites or Other Third Parties

Email Promotions

Promotions, Contests, and Sweepstakes

Child Privacy

Enjoyment of Your Cruise

Loyalty Programs

Future Cruise Credits

Queries

Understanding Your Needs

Your Access to Your Information

Disclosing Information to Third Parties

Online Advertising

Transportation Security Administration Secure Flight Notice

Security Procedures to Protect Information

Transferring Your Data

Your Rights Concerning Your Personal Information

Withdrawing Consent to Processing

Accessing the Personal Information We Hold About You

Ensuring the Accuracy of Personal Information We Hold About You

Deleting Personal Information We Hold About You

Inapplicability of Privacy Policies of any Linked Sites or Other Parties

Changes to this Privacy Notice

How to Complain About our Processing of Personal Information

Your Comments are Appreciated


Information We Collect
We collect personal information you voluntarily provide to us when you visit our Site, enquire about or use our products and services.


We collect information onboard or when you register which may include your name, address, gender, birth date, email address, telephone number, special occasion dates, vacation preferences, dietary preferences, and passport information as well as emergency contact information (the name, address and telephone number of someone not traveling with you who we can contact in case of an emergency); with your prior explicit consent we may also collect sensitive personal information such as health requirements. This information is collectively referred to as "Profile Information" in this Privacy Notice.


Information collected in My Cruise Manager may include Profile Information for yourself and those traveling with you. By providing us with the Profile Information of any third party, you confirm that you have the authority to do so on their behalf and have provided them with the information set out in this Privacy Notice. Each person whose Profile Information is linked to the same My Cruise Manager account may be accessible by all others included in that same My Cruise Manager account.


There are several areas on the Site where you may provide personal information or will be required to register to obtain access to certain online services not available to anonymous visitors. These include My Profile, Sign in/Register, My Cruise Manager, Online Check-in, Book Now, Shore Excursions, Fun Job and Contact Us. You may apply for employment online through our Site. Travel agents may register with Carnival through the GoCCL.co.uk. site linked from our website. Mobile application users are required to provide identity information in order to use certain features of the application, such as accessing your Sail & Sign account or communicating with other passengers.


If you make purchases through our Site or onboard we will collect your contact information including your phone number, email address, credit card information (cardholder name, card number and expiration date) and information about the person receiving the product or service purchased, and we also may keep a record of your purchases.


Information collected through the Fun Job online application may include name, address, telephone and fax numbers, email address, age, education history, military service, immigration status and employment history. Job applicants may choose to provide this information by mail or fax instead of through the Site.


Passengers are not required to use Online Check-in to submit information before they begin their cruise; the same information, which is required before boarding, can also be provided at the port or over the telephone by calling 0808.234.0680 or can be provided at the point of embarkation. Using Online Check-in will speed up your boarding process because information is submitted in advance.


Our mobile application provides features that require you to submit information in order for the feature to function properly. This information will be used by Carnival for our general commercial purposes. Please see the Carnival Mobile App Privacy Notice, which is available on the application, for further details.


If, while traveling with us, you suffer a personal injury or submit a claim after suffering a personal injury, we collect personal information concerning the incident, such as details of the incident and upon your prior explicit consent, healthcare information.


We operate closed circuit television (CCTV) cameras on board our ships, including at all access points and throughout the public areas. These CCTV cameras record continually and images of you may appear in these recordings ("CCTV images").


How Do We Use the Information We Collect?
Carnival uses the information we collect primarily for the purposes of our legitimate business interests, such as: to provide a better customer service to you; to improve and tailor our services to you including meeting your needs and preferences, such as if you require a wheelchair or dietary preferences; to contact you about special promotions and new products, and for other purposes set out in this Privacy Notice.


We also process your personal information for the purposes of entering into and fulfilling our agreement with you, including to provide you products, services or membership benefits you request, and to comply with applicable legal obligations as detailed in this Privacy Notice (for example, providing certain information to governmental and recognized law enforcement agencies).


We use your credit card information to complete your purchase and for our general commercial, marketing, and advertising purposes. We may keep your credit card and passport information on file and on our servers to enable you to make purchases on board more easily, to facilitate your boarding procedure and other transactions between us, and to resolve disputes as may arise between us and you.


We may use your personal information to communicate with you and respond to your queries. You may choose how you would like to receive information from us. Options include mail, email, telephone or text. With your permission, we may contact you from time to time with communications that we feel will be of interest to you such as information about our services, news, and updates, and promotions; our communication will also include offerings of exclusive benefits and privileges and personalized offers and invitations to events. We may also use your email address to provide you with details on upcoming events, cruises, packages and other information about Carnival or to provide you with information from companies with whom we have cooperative or joint marketing arrangements. We may also use the information collected when you activate the mobile application to provide you with information about your cruise, activities, products or services that may be of interest to you through the application.


We may use your healthcare information and information related to an incident where you have suffered an injury to provide assistance to you, assess, report, administer and manage any claims and to support our risk management policies and processes.


Regarding CCTV images, we use these for our legitimate business interests, namely for ensuring the safety and security of each ship and other passengers. CCTV images are retained and stored for a set period and may be used internally for identification purposes and to assist with investigation of safety or security related matters.


We do not retain personal information for longer than necessary to fulfil these purposes and in accordance with applicable law. For information on third parties we share your information with, please see Section on Disclosing Information to Third Parties.


Information We Collect or Store Automatically

We automatically collect certain types of usage information when you visit the Site, receive Carnival emails, or otherwise engage with us. For example, we use cookies, clear gifs or beacons, device recognition technologies, and other similar tracking technology to better understand our Site usage information and to improve our Site and our user experience. Some methods we use to collect this usage information are explained below.


Cookies are small text files containing a string of alphanumeric characters placed on your devices that uniquely identify your browser and let us help you log in faster and enhance your navigation through the Site. A cookie may also convey information to us about how you use the Site (e.g., the pages you view, the links you click, how frequently you access the Site, and other actions you take on the Site), and allow us to track your usage of the Site over time.


Log file information may include anonymous information such as your web request, Internet Protocol ("IP") address, browser type, information about your mobile device, referring / exit pages and URLs, number of clicks and how you interact with links on the Site, domain names, landing pages, pages viewed, and other such information.


Clear gifs (also known as web beacons) are small graphic images or other web programming code that may be invisible to you, but any electronic image or other web programming code inserted into a page or e-mail can act as a web beacon. Web beacons are used to anonymously track the online usage patterns of our customers, and can also be included in Carnival emails so that we can determine which emails from Carnival are opened, which links or advertisements in those emails are clicked by recipients, and to help identify our users across devices.


Embedded scripts are a type of programming code that is designed to collect information about your interactions with the Site such as the links you click on. The code is temporarily downloaded onto your device from our web server or a third party service provider, is active only while you are connected to the Site, and is deactivated or deleted thereafter.


Browser fingerprinting includes collection and analysis of information from your device, such as, without limitation, your operating system, plug-ins, system fonts and other data, for purposes of identifying your browser and device.


Entity tags (“ETags”) are a feature of the cache of information from device browsers. ETags are an opaque identifier assigned by a web server to a specific version of a resource found at a URL. If the resource content at that URL ever changes, a new and different ETag is assigned. Used in this manner, ETags are a form of Device Identifier. ETag tracking may generate unique tracking values even where the consumer blocks HTTP, Flash, and/or HTML5 cookies.


Recognition technologies apply statistical probability tools to data sets in an attempt to recognize or make assumptions about users and devices. This information helps us to identify you across multiple devices that you may use, analyze and improve the Site and present you with information based on these assumptions.


When you access the Site by or through a mobile device, we may receive or collect and store unique identification numbers associated with your device or our mobile application (including, for example, a UDID, Unique ID for Advertisers ("IDFA"), Google Ad ID, or Windows Advertising ID), mobile carrier, device type, model and manufacturer, mobile device operating system brand and model, phone number, and, depending on your mobile device settings, your geographical location data, including GPS coordinates (e.g. latitude and/or longitude) or similar information regarding the location of your mobile device.


How do we use the information we collect or store automatically?
We use or may use the data and any personal information collected through the above methods for our legitimate business interests, namely to: (a) remember information so that you will not have to re-enter it during your session or the next time you visit the websites; (b) provide and serve custom, personalized advertising; (c) identify and recognize you across multiple devices; (d) provide and monitor the effectiveness of the Site; (e) monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on our Site; (f) diagnose or fix technology problems; and (g) otherwise to plan for and enhance our services and Site. For more information, please see the Online Advertising section below.


The information generated by the above methods may be transmitted to and stored on servers in the United States. Although we do our best to honor the privacy preferences of our users, we are unable to respond to Do Not Track signals set by your browser at this time.


If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject cookies. Please note that doing so may negatively impact your experience using the Site. Depending on your mobile device and operating system, you may not be able to delete or block all cookies. Please review the section below titled "Online Advertising" for more details. You may also set your e-mail options to prevent the automatic downloading of images that may contain technologies that would allow us to know whether you have accessed our e-mail and performed certain functions with it.


To learn more about cookies, clear gifs/web beacons and related tracking technologies, you may wish to visit theAll About Cookies page Indicates external site which may or may not meet accessibility guidelines. Opens in a new window. and/or the Network Advertising Initiative’s online resources Indicates external site which may or may not meet accessibility guidelines. Opens in a new window. .


We do not retain personal information for longer than necessary to fulfil these purposes and in accordance with applicable law. For information on third parties we share your information with, please see the Disclosing Information to Third Parties section below.

Information We Receive from Social Networking Sites or Other Third Parties
When you interact with our Site through various social media, such as when you login through Facebook, or share our content on Facebook, Twitter, Pinterest, Instagram or other sites, we may receive information from the social network including your profile information, profile picture, profile name, user ID associated with your social media account, country and any other information you permit the social network to share with third parties. The data we receive is dependent upon your privacy settings with the social network, and we will not post information about you on third party social media sites without your consent. You should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to our Site or Service.


We may also collect information about you from other third parties, for example, tour operators, data aggregators, and our partners.


We may also collect information about you that is publicly available. This information may be combined with the information we collect from you directly as discussed above. We use this information to better understand the demographics of our customers, to connect with you on social networks, and improve our Site, Services and our customer experience.

Email Promotions
You may subscribe to our email promotions program by registering on one of our Site. By registering, you are securing your subscription to receive email promotions. Emails from Carnival may contain clear gifs, unique hyperlinks, and other methods to track your engagement with the email promotions that we send you. You may unsubscribe or change your email address for email promotions at any time by following the instructions mentioned prominently within each email promotion.

Promotions, Contests, and Sweepstakes
From time to time we may offer promotions, contests or sweepstakes (collectively referred to as a "Promotion") on our Site or partner sites. If you choose to participate, information including your name, address, age, telephone number and email address may be collected. We may also request other information some of which may be optional. We use the information you provide for the purposes of conducting the Promotion and for other purposes described in this Privacy Notice. A Promotion may be sponsored by Carnival alone, with another sponsor or by a third party. Information you provide may be shared with the sponsor or third parties in accordance with this Privacy Notice. We may require the sponsor or third party to provide us with Promotion entrant information for marketing purposes. You must be over the age of 18 to participate in any Promotion or as otherwise provided in the official rules or terms and conditions for such Promotion. When you participate in a Promotion you are subject to the official rules or terms and conditions governing that Promotion which may be posted on the Site relevant to the applicable Promotion or in other locations as Promotion marketing materials and/or websites indicate.

Child Privacy
We process personal information about children to provide products and services when they are guests on our ships, but do not seek to collect personal information about children for any other purpose The Site is not targeted at, nor do we knowingly collect personal information from, children under the age of 18. If we have reason to believe that information is being provided by a person under the age of 18 we will not collect the information. If you believe that we have collected information from a person under 18, please contact us at dpo@carnival.com.

Enjoyment of Your Cruise
Please be aware that there are photographers and camera crew on board the ship taking photographs and making films for passengers to purchase at the end of your cruise or for our own promotional use. They are happy to take reasonable steps to avoid filming or photographing you where you indicate that this is your preference, but you may be included unless you tell us otherwise and we are unable to guarantee that you will not be included on an incidental basis.


Some on-board products and services, excursions and other activities, are provided by other companies. We may share sufficient personal information with these partners before, during and after your cruise to provide a seamless service to our passengers, such as the ability to charge purchases to passengers’ onboard accounts. These companies have their own privacy policies which should be referred to if you choose to use their services.


Casinos on our ships are operated by Carnival Cruise Lines. If you use the casino then your personal information may be transferred to the USA for the purposes of monitoring and improving quality of services, and preventing and detecting fraud. For more information, please read the Global Casino Operations' Privacy Notice Indicates external site which may or may not meet accessibility guidelines. Opens in a new window..


Loyalty Programs
We operate loyalty programs that allow you to benefit from your time spent on our ships, through future offers that may include discounts, upgrades, early booking, competitions, gifts and other rewards. For this reason, we retain a basic record of cruises you have taken including your name, contact details, cruise numbers and dates, and any loyalty offers that you have redeemed with us. If you believe we hold incorrect historical cruise details, you can contact us with evidence of those cruises to correct your record.


We will contact you with details of our loyalty program when you book your first cruise, and if you join you will receive further communications thereafter including details of your loyalty status and subsequent benefits. In order to calculate these benefits we need to profile the time and money you spend with us. You may opt out of the loyalty program and program-related communications at any time. We use data from third party providers to help us to maintain the accuracy of your loyalty program contact data.


Future Cruise Credits
When you are on board our ships, you may have the opportunity to purchase future cruise credits. If you hold any future cruise credits, we will contact you with offers related to the use of those credits up to their expiry date. If you booked your cruise through a travel agency partner, then we will inform the travel agency of your future cruise credits and they may contact you with offers to ensure the timely use of those credits.


Queries
Should you have queries before, during or after your cruise, then we will use information related to your cruise such as travel details, billing, on-board communications and other information we may have on record or which you or third parties may provide to us, to resolve your query.


Upon completion of your cruise, we will contact you to seek feedback on your experience to understand your satisfaction level so that we can improve the quality of services we offer, and to assess the performance of our on-board staff and their associated rewards.


Understanding Your Needs
The personal information you provide to us or which we obtain through your dealings with us may be analyzed for the following purposes to tailor our products and services and to improve our products and services generally:

    • To personalize our news, offers and services to your interests;
    • To track the response to our marketing communication;
    • To review, develop and improve the services we offer (including market research);
    • For statistical analysis.

We also conduct identifiable and anonymous market research to provide longer-term insight into the effectiveness of our services and marketing, and to support our service planning and delivery.


Your Access to Your Information
You are responsible for the accuracy and completeness of all information you provide to us. You may, at any time, access and make changes or corrections to your Profile Information or preferences simply by visiting the My Profile, My Cruise Manager or Online Check-in pages of our Site and providing your Login Information. You may also direct us to change your information by email or telephone at the address and number provided below. You can direct us to remove your email address from our mailing list simply by following the instructions on any email you receive. We will act on your request promptly, but making changes may take up to two weeks to become effective.

Disclosing Information to Third Parties
We may share your information with our affiliated companies and third parties to perform certain activities on our behalf. Examples of these activities and third parties include:

    • Fulfilling requests for brochures and promotional materials: printers, fulfilment service providers;
    • Processing payments: banks, payment service providers;
    • Sending postal mail and e-mail communications: postal services, couriers, e-mail service providers;
    • Maintaining guest records and analyzing data: customer insight agencies, credit agencies;
    • Providing port services and excursions; and
    • Providing travel services: airlines, coach operators, travel agents.

These contractors have access to personal information needed to perform their functions, but are not permitted to use it for other purposes.


If you make a booking we may pass your personal information on to other relevant suppliers of your travel arrangements such as airlines, hotels and transport companies. Your personal information may also be passed to travel agents, security and credit checking companies, credit and charge card companies. We are required to co-operate with government and law enforcement agencies and the public authorities of any country in your itinerary, including customs and immigration authorities.


We will disclose Profile Information and other personal information to third parties in accordance with applicable law, and generally only if: (1) you request or authorize it; (2) the information is provided to help complete a transaction for you; (3) the information is provided to comply with the law, applicable regulations, governmental and quasi-governmental requests, court orders or subpoenas, to enforce our legal notices or other agreements, or to protect our rights, property or safety or the rights, property or safety of our users or others (e.g., to a consumer reporting agency for fraud protection, to third party vendors used to screen passenger data for safety and security, etc.); (4) the disclosure is done as part of a purchase, transfer or sale of services or assets (e.g., in the event that our assets are acquired by another party, customer information may be one of the transferred assets); (5) the information is provided to our agents, outside vendors or service providers to perform functions on our behalf (e.g., analyzing data, providing marketing assistance, providing customized advertising, providing customer service, processing orders, sending emails about our products or services, etc.) or with whom we may have cooperative or joint marketing arrangements; (6) the information is shared with third parties for their marketing use, or (7) the information is revealed to others as described in this Privacy Notice. To limit affiliate marketing offers, please email: dpo@carnival.com or contact us toll free at 0808.234.0680 We may also anonymize or aggregate data about you and disclose such anonymized or aggregated information to third parties for promotional or other purposes.


From time to time we may offer promotions or specials on behalf of companies with whom we have joint or cooperative marketing arrangements. You may take advantage of these promotions or specials by clicking on links on our Site. You will be transferred to a different site which may not be owned or operated by Carnival where you may be required to provide personal information in order to participate in the promoted products or services. This Privacy Notice does not apply to those sites; please review the privacy notice posted on those sites. Carnival is not responsible for the content on those sites and therefore your use of such sites is at your own risk.


Personal information about you may be shared with governmental and recognized law enforcement agencies (such as Customs and the US Department for Homeland Security) prior to boarding, during your cruise, or after disembarkation, for security and immigration purposes. Personal information may also be shared with these agencies in order to prevent and detect crime as well as to safeguard children and vulnerable adults.

Online Advertising
We may share, or we may permit third party advertising networks and other third party partners, to collect information about your use of our Site, or your engagement with our email communications or other marketing initiatives, over time and across devices that you use so that they may play or display ads that may be relevant to your interests on the Site as well as on other websites or apps, or on other devices you may use. Typically, though not always, the information we share is provided through cookies or similar tracking technologies, which are discussed above. We may also share an account identifier which Carnival de-identifies prior to sharing with third party partners so that the partners cannot reasonably identify you from the information, to help us identify you across devices. To learn more about cookies, clear gifs/web beacons and related tracking technologies, you may wish to visit the All About Cookies page Indicates external site which may or may not meet accessibility guidelines. Opens in a new window. and/or the Network Advertising Initiative’s online resources Indicates external site which may or may not meet accessibility guidelines. Opens in a new window.


You may be able to delete and/or disable cookies and other tracking technologies by actively managing the settings on your browser or mobile device. If you access our Site on your mobile device, you may or may not be able to control tracking technologies through your device settings. Please note that these tools may not be effective with regard to Flash cookies or HTML5 cookies. For information on disabling Flash cookies, go to Adobe’s web site Indicates external site which may or may not meet accessibility guidelines. Opens in a new window.. Please be aware that if you disable or remove cookies, Flash cookies, or HTML5 cookies on your device, some parts of our Site may not function properly, and that when you revisit our Site your ability to limit cookies is subject to your browser settings and limitations.


In the United States and Canada, you can opt-out of many of the network advertising programs that deliver interest-based advertising content based on your browsing behaviors by visiting the Digital Advertising Alliance Consumer Choice Page Indicates external site which may or may not meet accessibility guidelines. Opens in a new window. and the Network Advertising Initiative Consumer Opt-Out page Indicates external site which may or may not meet accessibility guidelines. Opens in a new window. (United States) or the Digital Advertising Alliance of Canada page Indicates external site which may or may not meet accessibility guidelines. Opens in a new window. (Canada). Deleting browser cookies can remove your opt-out preferences, so you should use these tools periodically to ensure that your preferences are up-to-date. Carnival participates in the Adobe Marketing Cloud Device Co-Op to better understand how you use our website and apps across the various devices you use, and to deliver tailored promotions. You can learn more about the Adobe Co-Op by visiting the Adobe Device Co-Op Privacy Controls, currently available here. Indicates external site which may or may not meet accessibility guidelines. Opens in a new window..

Transportation Security Administration Secure Flight Notice
The Transportation Security Administration (TSA) requires you to provide your full name, date of birth and gender for the purpose of watch list screening under the authority of 49 U.S.C. section 114, the Intelligence Reform and Terrorism Prevention Act of 2004 and 49 C.F.R. parts 1540 and 1560 for all commercial air travel within, into or out of the United States which is booked on or after August 15, 2009.


You may also provide your Redress Number, if available. If you book commercial air travel within, into or out of the United States in conjunction with your voyage we will request this information from you and forward it to the TSA as required by law. Failure to provide your full name, date of birth, and gender may result in denial of transport or denial of authority to enter the boarding area.


TSA may share information you provide with law enforcement, intelligence agencies or others under its published system of records notice. For more on TSA privacy policies or to review the system of records notice and the privacy impact assessment, please see the TSA Web site Indicates external site which may or may not meet accessibility guidelines. Opens in a new window..

Security Procedures to Protect Information
Security of personal information is extremely important to us. Carnival employs physical, administrative and technical security measures designed to prevent unauthorized access to your personal information collected on and used by Carnival at our Site and when providing our Services. Our Site uses SSL (Secure Sockets Layer) security technology to encrypt information you provide to us through the Site, but any information you provide us by email or fax is unencrypted. SSL is an industry-standard protocol for encryption over the internet. Data transmission over the internet is never 100% secure.


While we take steps to protect your personal information and keep it secure, you also play a role in protecting your information. You can help to maintain the security of your online transactions by not sharing your login information, booking number or password with anyone. Carnival cannot guarantee the security of any information you transmit to us or from our Site, and therefore you use our Site at your own risk.

Transferring Your Data
Carnival is headquartered in the United States, and has operations, entities and service providers in the United States and throughout the world. We may need to process your personal information worldwide, for example on board our ships (depending upon the destinations you travel to with us); where a service provided has operations / processing facilities in another country; or where we have to provide personal information to immigration authorities, port agents or excursion operators in destination countries.

If you are based in the EU, this may involve sending your personal information to countries outside the EU where data protection rules may not be as stringent as in the EU. Such transfers are made pursuant to appropriate safeguards. In addition, from time to time, personal information may need to be shared with other Carnival companies outside of the EU, or accessed by Carnival companies from outside of the EU, in order to provide the services you request from us. For these transfers, we use 'standard contractual clauses' to ensure the adequacy of the transfer. If you wish to enquire further about these transfers, please contact us using the details set out at the end of the Privacy Notice.

Your Rights Concerning Your Personal Information
You have rights over how we use personal information about you, and the procedure for exercising such rights is available at theEU GDPR Request Form page


In some cases our ability to uphold these rights for you may depend upon our obligations to process personal information for security, safety, fraud prevention reasons, or because processing is necessary to deliver the services you have requested. Where this is the case, we will inform you of specific details in response to your request. For further information on how to exercise those rights, you may contact our Data Protection Officer by sending an email to dpo@carnival.com or in writing to 3655 NW 87th Ave, Miami, FL 33178, USA.


You also have the right to lodge a complaint with the relevant data protection regulator.

Withdrawing Consent to Processing
Where we have obtained your consent for processing of personal information about you, you have the right to withdraw your consent at any time. Where we process personal information about you in ways for which your consent is not required, for example to record your cruise history, you may ask us to cease processing, or restrict the nature of the processing, if you wish.

Accessing the Personal Information We Hold About You
You may request a copy of the personal information we hold about you if you are a resident of the European Union. This includes obtaining personal information about you in electronic form to provide to a third party should you wish to do so.

Ensuring the Accuracy of Personal Information We Hold About You
We will update or amend personal information we hold about you if you inform us of inaccuracies. We use publicly accessible data sources such as data brokers to maintain the accuracy of our enquirer and guest records.

Deleting Personal Information We Hold About You
We retain personal information for the period required for processing, and where we are under an obligation to do so, for example billing data is retained in accordance with anti-money laundering and financial records keeping requirements.


We hold a basic record of guests' cruise history (name and contact details, booking/cruise number, nights on board, class of travel) indefinitely for the purpose of maintaining our loyalty scheme.


If you are a resident of the European Union, we will delete personal information we hold about you if you ask us to do so, except where certain exemptions apply.

Inapplicability of Privacy Policies of any Linked Sites or Other Parties
Carnival's Site may contain links to other sites such as our affiliates and third parties. This Privacy Notice only addresses Carnival's use and disclosure of your information collected on our Site displaying this Privacy Notice. While we try to link only to sites that share our standards and respect for privacy, we are not responsible for the privacy practices of our affiliates or any other third parties or the content of linked sites, although we do encourage you to read the applicable privacy policies and terms and conditions of such parties or web sites.

Changes to this Privacy Notice
We will occasionally amend this Privacy Notice to reflect company and customer feedback and we reserve the right to make changes to this Privacy Notice at any time. The use of your information is subject to the Privacy Notice and Terms of Use in effect at the time of use. The provisions contained in this Privacy Notice supersede all previous notices or policies regarding our privacy practices with respect to our Site. We post the effective date of our Privacy Notice on our Site. We encourage you to check our Site frequently to see the current Privacy Notice to be informed of how Carnival is committed to protecting your information and providing you with improved content on our Site in order to enhance your online cruise planning experience. If we make material changes to this Privacy Notice we will post the revised Privacy Notice and the revised effective date on our Site.

How to Complain About our Processing of Personal Information
If you have a concern or complaint about our processing of personal information, please contact our Data Protection Officer, 3655 NW 87th Ave, Miami, FL 33178, USA, or email: dpo@carnival.com


If you are not satisfied with our processing of personal information, how we have responded to your complaint about the processing of personal information, or you believe our processing of personal information is not in accordance with the law, you have the right to complain to the Information Commissioner’s Office (ICO) by calling +44 (0)303 123 1113, or visiting the Information Commisioner's Office Indicates external site which may or may not meet accessibility guidelines. Opens in a new window..

Your Comments are Appreciated
If you have questions, comments or complaints not related to the Privacy Notice (e.g. reservations, cruise experience, marketing material, etc.), you can check the Customer Service area of this Site. This Site is owned and operated by Carnival Cruise Line, a division of Carnival Corporation, which controls any information submitted through the Site.

Effective Date: 25 May 2018 © Carnival Corporation, All rights reserved.

 

These terms and conditions apply to all Carnival Cruise Line holidays sold or offered for sale by Carnival in the territory of the United Kingdom, whether cruise-only or cruise with other travel services such as flight, hotel and transfers booked with us. Please read them carefully as you will be legally bound by them whether you have read them or not. The latest version of these terms and conditions is available on our UK website.


Bookings may be made either by calling our Call Center on or via your UK travel agent and all such bookings will be subject to these UK terms and conditions and based on the information published in our latest UK published brochure (and all references in these booking conditions to the brochure will mean the latest UK published brochure). In both cases you will charged in British pounds sterling (£). From March of 2017 it will no longer be possible make a booking on our UK website. All bookings made on our US website. are chargeable in US dollars, subject to US applicable law and US booking conditions and are based solely on the information displayed on that website.


Cruise-only customers: Please note: If you book a Carnival Cruise Line cruise-only holiday in conjunction with other services (such as flights, onshore accommodation and/or ground transfers) which are arranged or provided by a travel agent or tour operator (‘travel organiser’) with whom you book (and not us), your contract for your entire holiday including the cruise and all other such services and arrangements will be with your travel organiser and not with us. The travel organiser’s own booking conditions will apply to your contract. Please ensure you obtain a copy of these from your travel organiser before or at the time of booking. For the avoidance of doubt, where your travel agent makes all the arrangements for you, we will not have any liability to you in these circumstances. Please note: We do not have any liability to you in these circumstances. However, in the event we are found liable to you on any basis, our liability and/or obligations to you or your organiser will be no greater or different to the liability and obligations we have under these booking conditions to consumers who have a contract with us. In any such situation we will be fully entitled to rely on all defences, exclusions and limitations contained in the booking conditions set out below.


1.  DEFINITIONS


In these terms and conditions, unless the context otherwise requires:


(a) “ATOL Regulations” means the Civil Aviation (Air Travel Organisers’ Licensing) Regulations 2012 as may be amended from time to time;


(b) “Carnival”, “we” or “us” shall mean Carnival Corporation trading as Carnival Cruise Line of 3655 NW, 87th Avenue, Miami, FL 33178, U.S.A (Carnival)


(c) “Contract” means the Contract between Carnival and the Guest relating to the Package.


(d) “Cruise” means the cruise on board the ship as described in the relevant Carnival brochure or other documentation published by or on behalf of Carnival.


(e) "Cruise Fare" or "Fare" means the amount paid for the cruise which includes full board, ordinary ship’s food during the voyage, but not gratuities, spirits, wine, beer, soft drinks or mineral waters, shore excursions, salon and spa services, Carnival LIVE concerts, or any other incidental charge or expense. The cruise fare shall be deemed to be earned when paid and not refundable except as stated in Carnival’s brochure applicable to the voyage and as provided in Clauses 10 and 11, herein.


(f) “Disabled Person” or “Person with Reduced Mobility” means any person whose mobility when using transport is reduced as a result of any physical disability (sensory or locomotor, permanent or temporary), intellectual disability or impairment, or any other cause of disability or impairment or as a result of age, and whose situation needs appropriate attention and adaptation to his/her particular needs for the services made available to all passengers.


(g) “Force Majeure” includes unusual and unforeseeable circumstances beyond the control of Carnival or the relevant Supplier which mean that Carnival cannot, as a result, provide the Package, or part thereof, including any part of the itinerary including (without limitation) technical problems, war or threat of war, terrorist activity or the threat of terrorist activity, riots, civil commotion, disaster, Act of God, natural and nuclear disaster, fire, closure of ports, strikes or other industrial action, medical problems on board the ship or at intended ports, including, in each case, incidents of infectious or other diseases or illnesses, lawful deviation at sea in response to a distress call or other emergency and adverse weather conditions


(h) “Guest” or “Passenger” or “you” means each and every person named in the booking and/or in a Carnival Cruise Line ticket, including heirs, representatives of such persons and any accompanying minors.


(i) “Itinerary” means the proposed itinerary as described in the relevant Carnival Cruise Line brochure or other documentation published by or on behalf of Carnival or on the Website.


(j) “Package” means the Cruise together with any additional travel services such as flights and any pre- or post- cruise hotel stays and transfers.


(k) “Price” means the total Price for the Package as detailed in the confirmation invoice issued by Carnival.


(l) “Shore Excursion” means any excursion or other service or shore-based activity which is offered for sale by Carnival for a separate charge payable outside of the Price, whether reserved prior to the commencement of the Package or purchased on board the ship;


(m) “Significant Alteration” means major changes to your Package. The following are not generally considered as Significant Alterations: (i) change of airline carriers, flight timetables and itineraries, provided the departure and arrival dates remain unchanged and the Passenger may embark and disembark the vessel as scheduled; (ii) the substitution of the Vessel; (iii) the modification of the Itinerary of the Cruise; (iv) a change of cabin or a change of hotel accommodation, providing that the cabin and/or hotel are in the same or higher category; (v) changes to the programme of shows and other forms of entertainment onboard the Vessel.


(n) “Supplier(s)” means any company or individual contracted by Carnival to provide any service forming part of the Package.


2. CONTRACT


(a) These terms and conditions constitute the entire agreement between the Guest and Carnival. Any alteration to these terms and conditions must be in writing and authorised by Carnival. A binding Contract only comes into existence when We issue a Guest Confirmation Invoice. Should any term(s) be held to be contrary to or invalid under English law or by virtue of any other court of competent jurisdiction, such provision(s) shall be deemed to be severed from the Contract and of no effect and all remaining provisions herein shall remain in full force and effect and constitute the Contract.


(b) Where after the booking has been confirmed, a hotel, flight or transfer is booked, the confirmation invoice will be revised to include these new components and these will form part of the entire Contract on these terms. This includes Hotel bookings which are only available through the call center the present time.


3. BOOKINGS AND DEPOSIT


(a) To make a booking, please contact our Call Center on 0845 351 0556 or a bonded travel agent who will make a booking with us on your behalf. By making a booking, the Guest confirms that all persons named in the booking including minors and those under a disability (and their personal representatives) have agreed to be bound by these terms and conditions and that the Guest has their authority to do so on their behalf. The booking is valid only for those named on the booking.


(b) All of our cruises and other holiday elements advertised in our brochure are subject to availability at the time of booking. Subject to availability, you can reserve a specific cabin of your choice, however specific cabin assignments are not guaranteed and Carnival reserves the right to move Guests to a comparable cabin for any reason, including but not limited to, instances in which a cabin is booked with fewer than the maximum number of Guests the cabin can accommodate or when a partial Guest cancellation occurs and the remaining number of Guests do not match the maximum number of Guests the cabin can accommodate.


(c) Bookings for cruises on Carnival ships may only be made by a person aged 21 or over. Carnival may cancel the booking or refuse boarding to any Guest under the age of 21 unless: (1) the Guest is travelling in the same cabin with an individual aged 25 or older who will at all times during the Package be responsible for their welfare, conduct and behaviour; (2) travelling in the same cabin with their spouse; or (3) travelling with a parent or guardian in an accompanying cabin. This policy is based on the convenience and comfort of Carnival’s guests. Proof of age and/or proof of marriage are required. Carnival shall not be liable to make any refunds or for any compensation with respect to any Guest’s failure to provide proper proof of age or marriage or otherwise comply with this provision. Adult Guests are responsible for the welfare, safety and behaviour of their minor guests at all times during the cruise. Infants must be at least 6 months of age at the time of embarkation in order to sail, however children must be at least 12 months of age at the time of embarkation to sail on the following itineraries: Transoceanic voyages and remote itineraries, where there are more than 2 consecutive sea day (this excludes voyages which navigate adjacent to coast lines where appropriate emergency pediatric medical care may be available at a port of refuge, or from external support, within 1 day of cruising).Standard Cruise fares apply to minors.


(d) A Guest does not have the right to exclusive occupancy of a cabin with two or more berths unless the single person supplement is paid. If a cancellation reduces the number of Guests originally booked in a cabin together, the remaining Guests shall each be liable to pay any increase in the Price arising as a result of such reduction. In the event that all Guests who are booked in a cabin permanently disembark the ship before the end of the cruise, then the cabin will revert to Carnivals’ inventory.


(e) Carnival reserves the right to offer promotional Cruise fares that require a minimum occupancy requirement per cabin. When the booked Cruise Fare is contingent on a minimum occupancy requirement per cabin, cancellation by one or more Guests in a cabin may cause an adjustment to the remaining Guests booked Cruise Fare based on the prevailing and available rate at the time of the cancellation (“recalculated Fare”). Final payment in full of the recalculated Fares for all remaining guests in a cabin is due by 11:59:59 p.m. EST on the eve before the start of the cancellation charge period. Failure to make timely final payment in full of the recalculated Fares by all remaining guests in a cabin will result in automatic cancellation of the booking for the entire cabin.


(f) The table below gives our usual deposit amounts per person on account of each Cruise Fare payable, at the time of publication of these terms and conditions. However, these are subject to change and you will be advised the correct deposit amount before you make your booking. An additional deposit amount may be required for any additional travel component added to your booking.


 Duration of holiday

Deposit required per person

3 nights

£70*

4 nights

£110*

5 nights

£140*

6 + nights

£150*

 
All deposits paid are non-refundable


For the Instant Saver price program, full payment of the total price is due at booking.


*Equivalent value in Euros for those eligible to transact in this currency


For deposit requirements related to group bookings, partial ship charters or full ship charters, please refer to your charter Contract or group booking agreement for the terms and conditions that apply to cancelling or amending your booking.


(g) Back-to-back cruises (i.e. two or more cruises that are taken sequentially) constitute two separate bookings. Accordingly we require two deposits, one for each booking. There is the possibility you will be allocated different cabins on each cruise, therefore necessitating the need to move between cabins on the changeover day between cruises.


(h) To confirm your booking, you must make the following payment to Carnival (if you have booked directly with Us) or to your travel agent:


(i) if you book more than 75 days before departure, you must pay the deposit to reserve your holiday;


(ii) if you book 75 days or less before departure (a “late booking”), you must pay the total Price to book your holiday. Payments for late bookings must be made in cleared funds (i.e. by BACS or CHAPS transfer or by credit/debit card).


Failure to pay the balance of the Price by the due date specified in the Carnival confirmation invoice shall entitle Carnival to cancel the booking [and retain the deposit by way of a cancellation charge. Failure to pay any other amount by the due date shall entitle Carnival to treat the booking as cancelled and retain an amount by way of a cancellation charge as set out in clause 9.


(i) Booking your flights with Carnival’s FLY2FUN air programme


If you are participating in our FLY2FUN fly-Cruise Package programme you will have the opportunity to select your flight(s) to your embarkation/debarkation city from a list of regional airports in the UK to an airport near the departure point of your Cruise and return air transportation from an airport near the termination point of your Cruise to the airport from which you departed. Carnival reserves the right to add or withdraw an airport from the programme at any time. FLY2FUN bookings are subject to air carrier’s availability and restrictions. Flight schedules and/or availability may require overnight hotel accommodation either to join and/or to return from your Cruise. and Guests will be responsible for securing their own hotel accommodation and will be responsible for all costs of the hotel together with taxes, porterage and transportation between the hotel and the airport/pier. Flight details can be viewed at http://www.carnival.co.uk/fly2fun.


Schedule Changes: If an airline changes the schedule of flights booked under our FLY2FUN air programme, Carnival shall have the right to change or alter flight arrangements in order to meet our ship departure and/or arrival times. If tickets have already been issued, Carnival will adjust your Itinerary or air carrier accordingly and will notify Guests of any price adjustments that may be necessary.


Cancellation or change by Guest: Unless a special pricing program with different terms is offered or your choose our FLY2FUN Flexible Fares, your flight is subject to the cancellation charges set out in Section 9. Guest transfers and/or amendments to air, secured within 60 days prior to departure, are subject to an amendment charge of 35% of the air price per guest for FLY2FUN Flexible Fares and 100% for FLY2FUN Restricted Fares. Some airlines do not allow transfers on scheduled booked flights, and thus We may have to cancel the previously booked flight and rebook to complete the requested change; transfers and amendments to air are subject to availability, and you are responsible for payment of any charges imposed resulting from the change. Cancellation of UK flights will result in cancellation of the ATOL certificate. Your cruise will then be protected under the ABTA bond for UK guests.


Flight Information and luggage: It is the Guest’s sole responsibility to re-confirm flight arrangements within 48 hours of flight departure. Please note that although Carnival can pass requests for seat assignments, special meals, and special assistance to the airlines, we cannot guarantee that all requests will be honored. For the best travel experience, we recommend that guests or their travel agents contact the airline directly to confirm these requests. Guests are responsible for luggage fees, excess luggage charges as well as any other charges imposed by airlines or airports. For additional information on airline’s baggage charges and fees please refer to www.carnival.co.uk/airlinebaggagefees.


(j) If you wish to pay by credit card, we will charge you a handling charge of 1.5% of the charged amount for credit cards to cover our business costs in accepting this form of payment. This charge is additional to the Price shown in your Carnival confirmation invoice unless otherwise stated.


(k) Where a travel agent acts as our authorised agent for a booking, any payments of money accepted by the travel agent from you is held for the benefit of the Trustees of the Air Travel Trust at all times, but subject to the travel agent’s obligation to pay such funds to us for so long as Carnival does not fail as a business (as defined in Regulation 23 of the ATOL Regulations). If Carnival fails as a business, any money held at that time by the travel agent acting as our agent, or subsequently accepted from you by the travel agent, is and continues to be held by that travel agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us as principal ATOL holder. Any refund made by Carnival to a travel agent on behalf of Guest shall be deemed to be payment to Guest, regardless of whether the monies are delivered by the travel agent to Guest. Receipt of tickets for your Package and any other documentation or notification pertaining to the Package by Guest’s travel agent shall constitute receipt by Guest.


(l) Tickets will not be issued until final payment has been received by Carnival. Tickets are valid only for the person(s) named on the tickets as Guests and cannot be transferred or modified without Carnival’s written consent. Guest must have a valid ticket in the Guest’s name in order to board the ship and embarkation may be refused at Carnival’s absolute discretion if a valid ticket is not provided.


(m) Guests are responsible for ensuring that they arrive in plenty of time for check in for flights to/from the ship including any interconnecting flights. Guests are responsible for checking with regard to any delay/cancellation of flights.


4.  IMPORTANT INFORMATION ABOUT NATURE OF CRUISE AND GUEST’S RESPONSIBILITIES


(a) Safety: Guests must attend the mandatory safety briefing at the commencement of the cruise and any subsequent briefing ordered by the ship’s officer during the cruise. Guests shall comply with all onboard health, environmental and safety policies and procedures, and shall familiarize themselves with the nature and character of the ship, as well as, all emergency exits, to assist with safe evacuation in the event of an emergency.


(b) Medical facilities: All Guests acknowledge that whilst there is a qualified doctor on board it is the Guests obligation and responsibility to seek medical assistance if necessary during the cruise. The ship’s doctor is not a specialist and the ship’s medical Centre is not required to be and is not equipped to the same standards as a land based hospital. The ships medical Centre is not designed for the provision of extensive or continuing treatment. The ship carries medical supplies and equipment in accordance with the requirements of its flag state. Neither Carnival nor the ship’s doctor shall be liable to the Guest as a result of any inability to treat any medical condition as a result. Charges will apply for services dispensed by the ships medical Centre.


In the event of illness or injury a Guest may have to be landed for medical treatment ashore. No representations are made regarding the quality of medical treatment at any port of call or at the place at which the Guest is landed. Medical facilities and treatment do vary from port to port. Wherever possible, Carnival will offer general assistance to any Guest who suffers illness, personal injury or death during the period of the Package, whether or not arising from an activity forming part of the Package and whether or not the result of fault by any party. Any costs or expense which is reasonably incurred by Carnival for or on behalf of the Guest in respect of any form of medical, dental or similar treatment, hotel, transportation, repatriation or any other expense shall be repayable by the Guest to Carnival, whether or not such sum is covered by the Guest’s travel insurance. Carnival reserves the right to take any action that it considers appropriate to recover any such costs or expense. The Guest agrees to fully indemnify and reimburse Carnival in the event Carnival elects to advance the cost of such costs and expenses.


Please note that the medical facilities on board Carnival ships are NOT equipped to perform dialysis. The shipboard doctors are not trained to provide dialysis treatments but are able to assist in emergency situations. It is the responsibility of the Guest to provide all dialysis equipment and treatment. This includes antibiotics. A risk assessment shall be carried out at the time of booking to ensure that the Guest can be carried safely and in accordance with applicable laws.

In relation to any other medical equipment there are limited storage facilities on board. There are restrictions on the number and type of oxygen cylinders that can be carried in cabins. The ships medical centre cannot carry liquid oxygen or refill or supply oxygen cylinders. You must check prior to booking if the equipment can be carried on board. Note that not all medical equipment can be carried or used on board aircraft.


(c) Pregnancy: Guests understand and acknowledge that in addition to the limitations on medical care described in Clause 4(b) prenatal and early infant care, in particular, may require specialised diagnostic facilities and/or treatment that are not obtainable during the Cruise on board the ship and/or ashore in ports of call. The ship’s doctor is not qualified to deliver babies or to offer pre or post natal treatment and no responsibility is accepted by Carnival in respect of the inability to provide such services or equipment.


Carnival recommends that women who are pregnant should seek medical advice prior to travel. Carnival does not have on board its ships adequate medical facilities for childbirth. Accordingly for reasons of health and safety Carnival regrets it cannot carry pregnant guests if at any time during the cruise she will enter the 24th week or more of estimated gestational age.


All pregnant women are required to produce a doctor’s letter stating that mother and baby are in good health, fit to travel taking into account the proposed Itinerary and that the pregnancy is not high-risk. The letter must also include the estimated date of delivery calculated from both the last menstrual period and ultrasound (if performed). Carnival cannot accept a booking or subsequently carry a Guest unless they comply with the requirement of this clause.


In the case of a booking by or on behalf of a pregnant Guest made before she could reasonably have been known that the Guest would not be able to join the Package by reason of the pregnant entering the 24th week of estimated gestational age at any time during the cruise; Carnival will refund in full the Price paid by or on behalf of that Guest and the Price paid by any accompanying Guest, provided that the pregnant Guest notified Carnival as soon as reasonably practicable upon becoming aware that she would not be able to join the Package, but shall otherwise have no liability whatsoever.


Carnival expressly reserves the right to refuse passage to board to any Guest who appears to be in an advanced state of pregnancy and Carnival shall have no liability whatsoever in respect of either such refusal and/or the carriage of any such Guest. 


(d) Health: Carnival’s ships visit numerous ports in a number of countries. You are solely responsible for checking with your doctor/travel agent which vaccinations or medication are recommended or required for those countries. If you have any health issues which may require emergency treatment or specialized equipment, you must notify us at the time of booking. See Section 8 which contains important information


(e) Weather conditions: The Guest acknowledges and agrees that the cruise may be booked in a location that is susceptible to severe weather systems, including but not limited to, hurricanes, tropical storms and depressions, and that Carnival reserves the right to alter the ship’s course, ports of call, Itinerary, activity and shore excursions to avoid such weather systems and ensure the comfort and safety of the Guest and crew, without liability to the Guest. There is no obligation on Carnival to advise passengers of weather forecasts prior to a Cruise. Guests cannot cancel a cruise if the weather forecasts do not meet their expectations.


(f) Travel documents: Whilst Carnival, or your travel agent, can give you general guidance on passport and visa requirements, it is the legal responsibility of each Guest to ensure that there is valid and appropriate travel documentation including passports and visas for each Guest for eligibility to travel at the time of embarkation and throughout the Package and the various ports of call for the cruise. In addition to immigration and customs requirements, the U.S. Government and others place restrictions on the carriage of Guests whose names appear on Government watch lists or who are deemed legally ineligible to travel. It is the Guest’s sole responsibility to ensure his/her legal eligibility to travel. Carnival is not responsible for obtaining visas for any Guests - Guests are advised to check with their travel agent or the appropriate Government authority to determine the necessary documents and travel eligibility requirements. Carnival may cancel the booking of any Guest who is or becomes ineligible to travel for any reason, or who is travelling without proper documentation. Under these circumstances the Guest will not be allowed to board the ship and no refund of the Cruise Fare or the Price or other compensation will be provided. Under no circumstances shall Carnival be liable for any costs, damages or expenses whatsoever incurred by any Guest as a result of such cancellation or denial of boarding. If the Guest boards the vessel then this does not create any liability to Carnival if it is subsequently assessed that the Guest does not have valid or appropriate travel documents and or visa requirements for all or part of the Package even where Carnival representatives have seen the documents prior to boarding.


(g) US round trip cruises: Guest acknowledges that, for a cruise commencing in a United States port for a round-trip cruise via one or more United States ports, Guest must complete the cruise and disembark at the embarkation port. Failure to do so may result in a fine or penalty being imposed by the United States Customs Service or other governmental agency. In consideration for the Fare paid, Guest agrees to pay any such fine or penalty imposed because of Guest’s failure to complete the voyage.


(h) Insurance: It is a condition of the Contract with Carnival that all Guests must have full and valid travel insurance in force for the entire duration of their Package. Insurance cover must include, as a minimum, cancellation of your cruise and the other components of your Package, medical and repatriation coverage for not less than £2 million and the cost of emergency evacuations from the ship, including by helicopter. Your travel insurance must also cover pre-existing medical conditions worldwide, or as a minimum, in the countries that the Guest is due to visit. Any cost or expense which is reasonably incurred by Carnival, its agents or any third party provider for or on behalf of the Guest in respect of any form of medical, dental or similar treatment, hotel, transportation, repatriation or any other expense shall be repayable by the Guest to Carnival, whether or not such sum is covered by the Guest’s travel insurance.


(i) (a) The Guest admits a full understanding of the character of the Vessel and assumes all risks incident to travel and transportation and handling of Guests and cargo. While at sea or in port the availability of medical care may be limited or delayed. Guest acknowledges that all or part of their voyage may be in areas where medical care and evacuation may not be available. Guest agrees to indemnify and reimburse Carnival in the event Carnival elects to advance the cost of emergency medical care, including medical care provided ashore as well as transportation and/or lodging in connection therewith. Guests who embark in violation of the Ticket Contract terms assume all associated risks and agree to indemnify and reimburse Carnival for all resulting losses, costs and expenses, including without limitation those related to the Vessel’s deviation from its scheduled route, and other expenses attributable to disembarkation of such Guests. Guests are encouraged to contact Carnival at shipadmin@carnival.com prior to sailing with any questions about their fitness to travel.


5. AMENDMENTS AND TRANSFERS


Your Package can be transferred to another person if you are prevented from travelling by reason of an unavoidable event (such as illness, death of a close relative or jury service), provided that you give Carnival no less than 14 days’ notice before your departure date. The replacement Guest must satisfy all conditions applicable to the Package and Carnival may require satisfactory evidence before agreeing to the transfer. Carnival will charge an administration charge of [$60 USD], or its equivalent in foreign currency for effecting such a transfer within 56 days prior to departure date. Guest transfers and/or amendments to the Package or the Cruise (e.g. change of sailing date or change of ship) 56 days or less prior to departure will generally be treated as a cancellation and are subject to the cancellation terms in clause 9. Guests transfers and/or amendments to air booked on FLY2FUN Restricted Fares are not permitted and subject to a cancellation charge of 100% of air price. Transfers and/or amendments to air booked on FLY2FUN Flexible Fares, within 60 days prior to departure are subject to an amendment charge of 35% of the air price per guest. Some airlines do not allow transfers on scheduled booked flights, and thus We may have to cancel the previously booked flight and rebook to complete the requested change; transfers and amendments to air are subject to availability, and you are responsible for payment of any charges imposed resulting from the change.


6. PRICES AND CARNIVAL’S RIGHTS TO VARY PRICES AND EXTRAS


(a) Carnival reserves the right to vary particulars and prices shown in the brochure after the date of publication. Prices, discounts, supplements (including fuel supplements) and special offers advertised in the brochure, on our Website or elsewhere may be withdrawn or changed. Prices may go up or down. Guests will be advised of the current prices and charges before their booking is confirmed.

(b) Carnival reserves the right to vary the Price of your Package after your booking has been confirmed due to changes in transportation costs such as fuel, scheduled air fares and other airline cost changes (which are part of the Contract between the airline (and their agents) and Carnival), Government action such as changes in VAT or any other Government imposed changes, and currency changes in relation to an exchange rate variation. However, Carnival will not increase the Price unless these variations produce an increase of more than 2% in the Price. In the case of any such variation, an amount up to 2% per cent of the Price, which excludes insurance premiums and any amendment charges, will be absorbed for increases but not retained from refunds. There will be administration charge of £1 per Guest together with an amount to cover agents’ commission.


If this means that the Guest has to pay an increase of more than 10 per cent of the Price, the Guest may cancel the Contract and receive a full refund of all monies paid (except for any amendment charges or insurance premiums). No consequential costs or expenses or loss of profits will be payable. Carnival will consider an appropriate refund of insurance premiums paid if the Guest can show that he/she was unable to transfer or re-use the policy. Should the Guest decide to cancel for this reason, the Guest must exercise his right to do so within 14 days from the issue date printed on the final invoice or such other period as may be specified. Alternatively, the Guest can accept an offer of an alternative Package (if We are able to provide an alternative) and transfer payment made in respect of the original Package to the alternative Package. If the cost of the alternative Package is less than the original Package, the difference in Price will be refundable. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the Price of your Package due to contractual and other protection in place.


No Price increases shall be made less than 30 days before departure.


(c) All on board accounts (Sail & Sign account) for on-board services and goods, Shore Excursions and other activities, and spa treatments, whether booked in advance or onboard the ship, are payable in United States Dollars (USD) and must be settled in full with Carnival by credit card or debit card before the Guest leaves the ship. If a Guest fails to settle his on board account at or before completion of the cruise, Carnival reserves the right to charge interest on the outstanding sums until the date of actual payment and shall be entitled to make a reasonable administration charge for the subsequent collection of such sum due in addition to any costs of legal process. We also reserve the right to cancel any future bookings that the Guest may have and to set off any sums owed to Us by the Guest against any sums due to the Guest from Us, without prejudice to any other remedies We may have under these terms and conditions or otherwise.


7. LUGGAGE, PERSONAL PROPERTY, ANIMALS AND PROHIBITED ITEMS


(a) Each fully paid Guest will be allowed a reasonable amount of luggage containing their personal belongings and, subject to section 8, medical/mobility equipment on board the ship. Luggage means only trunks, valises, satchels, bags, hangers and bundles with their contents consisting of clothing, toiletries and similar personal effects as are necessary and appropriate for the purpose of the journey. All luggage, including wheelchairs and mobility aids, must be kept in the Guest’s cabin. See also section 8 below. Where Guests are travelling by air they are required to check the airline restrictions for luggage which may be less than that allowed by Carnival on the Cruise. Weight and size restrictions are set out in the A to Z of Cruising contained in our brochure It is mandatory that all Guests purchase a travel insurance policy that covers luggage, contents and accidents.


(b) Where Carnival has authorised the Guest to bring mobility or other medical equipment on board pursuant to section 8, Guests are restricted to having on board the ship two pieces of mobility or other medical equipment with a combined value not exceeding £3,500 per cabin, unless otherwise agreed in writing with Carnival at the time of booking. Other conditions for such equipment are set out below. The cost for loss or damage to mobility and other medical equipment caused by the fault or neglect of Carnival or a shipping incident is subject to Carnival’s absolute discretion to either repair or replace the equipment.


(c) Carnival shall not be liable for any loss or damage before luggage comes into Carnival’s actual custody onboard or after baggage leaves Carnival’s actual custody onboard, including, but not limited to, loss or damage by airlines or other transportation services; any loss or damage of baggage while not in the actual possession, custody and control of Carnival; damage due to wear, tear or normal usage; any loss or damage of perishable items, medicine, alcoholic beverages, cash, securities or other financial instruments, or any loss or damage while in the custody and control of stevedores. Carnival’s liability for lost or damaged luggage carried at sea shall be limited in accordance with EU Regulation 392/2009 on the Liability of Carriers of Passengers by Sea in the Event of Accidents (EU Regulation 392/2009) and The Athens Convention 2002, copies of which are available on request. The applicable limits are set out in section 15 - limitations on liability.


(d) Carnival shall not be liable for the loss of or damage to money, negotiable securities, gold, silverware, ornaments, works of art, or other valuables, except where such valuables have been deposited with Carnival Guest Services for the agreed purpose of safe-keeping in which case Carnival shall be liable up to the limits set out in the Athens Convention 2002 and EU Regulation 392/2009, unless higher limits are agreed in writing. See section 15 for the applicable limits. Use of the cabin safe-deposit box shall not constitute safe-keeping by Carnival and articles are kept in the safe-deposit at Guest’s own risk. Guests must ensure that their personal possessions and valuables are with them at all times.


(e) No Guest is permitted to bring on board ship live animals except for a specially-trained assistance dog which is part of the Pet Scheme. Notice must be given to Carnival at the time of booking and no less than 14 days before departure. For reasons of safety there is a limit to the number of assistance dogs that can be carried on board. Guest will be solely responsible for any and all damage and/or loss caused by assistance animals. Many of our ports of call have strict entry requirements for animals so Guests who wish to disembark in ports of call should ensure that they know the policy of each destination before making their booking as Carnival will not be liable for any failure to visit a port of call due to such entry restrictions. No other animals including comfort animals or pets will be allowed to travel.


(f) Weapons, firearms, contraband, ammunition, explosives, incendiary devices, or other dangerous items are strictly prohibited on board ship. Carnival reserves the right to confiscate, destroy and/or turn over to authorities these or any other items it deems in its sole discretion to be detrimental to the safety or comfort of any person or which are otherwise improperly in the possession of any Guest. Each Guest warrants that no such articles are contained in any receptacle or container carried or presented as luggage. Alcoholic beverages are prohibited except as provided for in clause 11(g). All Guests agree that Carnival has, at all times with or without notice, the right to search Guest’s baggage and/or personal effects for any of the prohibited items, at any location, to ensure compliance with these safety restrictions. Any Guest who refuses any such search or screening, or any Guest travelling with such items, may be denied boarding or disembarked and no refund of the Cruise Fare or Price will be issued. The Guest will be solely responsible for any and all damage and/or loss caused by his violation of this policy.


8. FITNESS TO TRAVEL, SPECIAL NEEDS, FOOD ALLERGIES PREGNANCY, INFANTS, DRINKING, DISEMBARKATION


(a) The Guest making the booking represents that he and those travelling with him are physically fit to travel at the time of embarkation and the Guest must notify Carnival in writing at the time of booking the cruise of any condition, including but not limited to reduced mobility or any Disability, of any Guests in the booking which may require special arrangements, medical equipment/ supplies, care or assistance during the cruise, embarkation or disembarkation or at the port terminals and of any specific needs with regards to accommodation, seating or services required and whether they need to bring any specific medical equipment on board or assistance dogs on board. Carnival may refuse boarding to Guests that cannot be carried safely and in accordance with all applicable safety requirements established by International EU or national law or where embarkation, disembarkation and carriage of the Guest cannot be carried out in a safe and operationally feasible manner. All notifications of such special needs must be provided to Carnival at [(0845 351 0556)] to discuss the details of their special needs. Carnival ships have a certain number of cabins that have been modified for people with disabilities or limited mobility. These must be requested on booking and are sold on a first come first serve basis.


Carnival can refuse to accept a booking or subsequently embark any Guest on the grounds of safety taking into account the provisions of applicable law including the International Management Code for the Safe Operation of Ships and for Pollution Prevention and the International Convention for the Safety of Life at Sea. It is important that the fullest information is provided by the Guest at the time of booking.


(b) Where strictly necessary in order to meet with applicable safety requirements, Carnival may require a Guest with a Disabled Person or Person with Reduced Mobility to be accompanied by another person who is fit and able to assist them in day to day tasks and capable of providing the assistance required by the Guest. This requirement will be based on safety grounds and may vary from ship to ship and/or Itinerary to Itinerary. Examples of Guests who may fall into this category include Guests who are confined to wheelchairs or who require assistance with personal care including feeding. The assessment of whether or not it is strictly necessary for a Guest to be accompanied will be based on information provided at the time of booking.


(c) If the Guest has any particular conditions, or is a Disabled Person or Person with Reduced Mobility and requires personal care or supervision, then such personal care or supervision must be provided by the Guest at the Guest’s expense. The ship is unable to provide respite services, one-to-one personal care or supervision or any other form of care for physical or psychiatric or other conditions.


(d) If a Guest’s circumstances change between the date of booking the Cruise and the date of commencement of the Cruise, the Guest must inform Carnival as soon as possible and advise any need for special arrangements, medical equipment/ supplies, care or assistance. Carnival reserves the right to refuse to carry any Guest who has failed to provide adequate notice to Carnival of any disabilities or need for assistance or need for medical equipment.


(e) Carnival reserves the right to require any Guest to produce medical evidence of fitness to travel on the Cruise.


(f) It is important that Guests contact the manufacturer or supplier to ensure that any medical equipment they are intending to bring on board ship is safe to use. It is the responsibility of the Guest to arrange delivery to the Ship prior to departure of all medical equipment and to notify the Carnival prior to booking if they need to have medical equipment on board. It is the Guests responsibility to ensure that all medical equipment is in good working order and for arranging enough equipment and supplies to last the entire voyage. The ship does not carry any replacement and access to shore side care and equipment may be difficult and expensive. Guests must be able to operate all equipment.


(g) Some ports of call are anchorage ports, and physical conditions may preclude a Disabled Person or Person with Reduced Mobility from going ashore. This decision must be made by the Captain of the Ship based on safety and is binding.


(h) Where a Guest is refused a booking or Carriage based on safety or other grounds connected with disability or mobility then the Guest may require this decision to be provided in writing and Carnival will provide reasons in writing within 5 working days of the request. If the Guest does not agree with the decision of Carnival then the Guest can make a complaint which must be in writing or other permanent suitable means with all supporting evidence. For further information see section 16(f).


(i) Guests who need the regular use of a wheelchair during the cruise must furnish their own or rent for their own use a standard size wheelchair/scooter. Ships’ wheelchairs are available for emergency use only and for embarkation and debarkation for Guests that require it on a first-come first-served basis. For the safety of the ship and all Guests on board, all wheelchairs and other aids to mobility must be stored in the Guest’s cabin and not in the ship’s corridors. Segways and other similar vehicles are not permitted on board our ships for safety reasons. As some ports of call on our itineraries are accessible only by tender, We cannot guarantee that there will be wheelchair accessibility in every port of call on your Cruise Itinerary and access to tenders to individual wheelchair users will be assessed based on safety risks.


(j) Carnival and/or the relevant port authorities shall be entitled to administer a Public Health Questionnaire at any time. All Guests agree to complete the pre-boarding questionnaire and to supply accurate information regarding any symptoms of illness including but not limited to gastro-intestinal illness. In the interest of health and safety Carnival may deny boarding to any Guest who has symptoms of any viral or bacterial illness including but not limited to Norovirus. Where illness is diagnosed on board the vessel all Guests agree that they may be required to remain in their cabins for such duration as required by the ship’s doctor. Refusal by a Guest to complete the relevant pre-boarding questionnaire may in itself result in denied boarding. All cases of denied boarding will be treated as a cancellation attracting 100% cancellation charges in accordance with clause 9. Refusal to remain in the cabin or otherwise reasonably co-operate or follow the Doctor’s or Captain’s instructions following illness may result in the Guest being disembarked at the next port of call in which case Carnival shall have no further liability to the Guest.


(k) Carnival, acting via the Master, reserves the right to refuse passage, disembark or confine to a cabin any Guest whose physical or mental condition, or behaviour is considered in the sole opinion of the Captain and/or the ship's doctor to constitute a risk to the Guest's own well-being or that of any other Guest or crew member. Carnival and the Captain reserve the right to disembark any Guest whose behaviour affects the comfort, enjoyment, safety or well being of other guests or of any crew.


(l) Guests are reminded that some foods may cause an allergic reaction in certain people due to intolerance of some ingredients. If the Guest has any known allergies, or is intolerant to any food, he/she is required to report it to the Maître d’hôtel as soon as convenient after boarding the ship. It is the responsibility of the Guest to ensure that he/she actively avoids any food he/ she is allergic to. Carnival will take all reasonable care if made aware in writing of any specific food or ingredient the Passenger has an allergic reaction to and will assist the Guest within reason to avoid any such food or ingredients if made aware by the Guest prior to ordering such food. Carnival is not under any obligation to prepare or provide special meals for Guests.


9.  CANCELLATION BY GUEST


Bookings will be held until 30 minutes prior to departure and arrivals any later than this time will be deemed to be a “no-show” and treated as a cancellation by the Guest. No refunds will be made in the event of “no shows”, unused tickets, lost tickets or for cancellations received late or after the start of the Cruise. You may cancel your booking at any time before departure by accessing your booking on the Website or [by calling Carnival at 0845 351 0556], or via your travel agent who will notify Us on your behalf. If you cancel your holiday, Carnival will incur costs in cancelling your arrangements and therefore you must pay to Carnival the cancellation charges listed below which are either the deposits or a percentage of the Price, whichever is greater, and are based on the amount of time that you cancel before departure. For cancellation charges related to group bookings, partial ship charters or full ship charters, please refer to your charter Contract or group booking agreement for the terms and conditions that apply to cancelling or amending your booking. Carnival strongly recommends the purchase of holiday cancellation insurance as it may be possible for Guests to reclaim cancellation charges under their insurance policy. Claims should be submitted to the appropriate insurer.


Days prior to departure date

Cancellation charge per guest

Up to 57 days

Deposits towards Total Price (except *Instant Saver)

56-42 days

Deposit or 50% of Total Price, whichever is greater (except *Instant Saver)

41-15 days

Deposit or 75% of Total Price, whichever is greater (except *Instant Saver)

14 days or less

100% of Total Price (except *Instant Saver)

FLY2FUN Restricted Fares

100% of Total Air Price

 

Total Price is defined as Cruise Fare, Air Fare, Transfer Services and Hotel Stay.

All deposits paid are non-refundable

*Instant Saver: Subject to 100% cancellation penalty since full payment of Total discounted Price is due at booking.


10. CARNIVAL’S RIGHT TO CANCEL OR MAKE A SIGNIFICANT CHANGE


(a) Carnival will do its best not to cancel or make any Significant Alteration to the Package after a booking has been made, however Carnival shall be entitled to cancel the Package Contract or change or curtail the Package where this becomes reasonably necessary on operational, commercial or other grounds. If this happens, Carnival will inform the Guest or his travel agent of any such cancellation or change as soon as possible (as appropriate, as soon as reasonably possible thereafter).


(b)  If, before departure, Carnival:


(1) makes a Significant Alteration to the Package, the Guest will have the choice of either accepting the alteration, accepting an offer of an alternative holiday of comparable standard if available (Carnival will refund any Price difference if the alternative is of a lower value) or cancelling the Package and receiving a full refund of all monies paid. The Guest recognises and agrees that it will not normally be possible for Carnival to offer an appropriate substitute holiday which is available at about the same time as and/or with a similar Itinerary to that originally booked, but Carnival will do its best to provide a suitable alternative holiday of similar duration and value. The Guest must notify Carnival of his decision as soon as reasonably possible; or


(2) cancels the Package, or the Guest cancels the Package in accordance with clause 10 (b) (1), compensation will not be paid where the change or cancellation is due to (i) an event of Force Majeure, or where the cancellation is due to unusual and unforeseeable circumstances the consequences of which could not have been avoided even if all due care had been exercised, (ii) non-payment by the Guest or (iii) where the minimum number of Guests specified as being required for a Package to proceed is not reached.


(c) Without limitation to the foregoing clauses and in accordance with EU Regulation 1177/2010, concerning the Rights of Passengers when Travelling by Sea and Inland Waterways (EU Regulation 1177/2010) if there is a delayed departure from a port of embarkation within the European Union, Carnival will inform Guests as soon as possible of the delay and of the estimated departure time and estimated arrival time as soon as that information is available. Where Carnival reasonably expects the departure of a Cruise to be delayed for more than 90 minutes beyond its scheduled departure time, Guests departing from port terminals shall be offered free of charge snacks, meals or refreshments as are appropriate given the waiting time, provided they are available and can reasonably be supplied. If the delay in departure necessitates a stay of one or more nights or a stay additional to that intended by the Guest, where and when physically possible Carnival shall offer Guests departing from port terminals free of charge adequate accommodation, on board or ashore, and transport to and from the port terminal and place of accommodation in addition to the snacks, meals and refreshments previously referred to. The maximum amount that Carnival will pay for accommodation ashore and transport to and from the port terminal is the GBP equivalent of EUR 80 per night for a maximum of three nights. No payments shall be made to Guests unless authorised by Carnival in writing. Carnival will not have an obligation to provide such accommodation ashore where the delay is caused by weather conditions endangering the safe operation of the ship. These provisions do not apply after the cruise has commenced or where the cruise is cancelled. In those circumstances Carnival’s obligations are set out in sections 10 (a) and (d).


(d) After departure, Carnival does not guarantee that the cruise ship will call at every port on the Itinerary or follow every part of the advertised route or schedule or that every part of the Package will be provided. Carnival reserves the absolute right to decide whether or not to omit any port(s) and/or to call at additional ports and/or to change the advertised route, schedule or other element of the Package. However, in the unlikely event of Carnival being unable to provide a significant proportion of the Package after departure, Carnival will make suitable alternative arrangements, at no extra cost to you, for the continuation of the Package. If the Guest does not accept them, for good reasons, or it is impossible to make suitable alternative arrangements, We will, where appropriate, provide you with transport back to the place of departure or to another place to which you have agreed with Us. Compensation will not be payable if an alteration is minor or it does not effect the value of the cruise or if Carnival is not able to provide a significant proportion of the Package due to an event of Force Majeure or is not at fault.


(e) Transit or part transit of straits, other sea areas controlled by vessel traffic schemes, canals, rivers and all other navigable waterways may be subject to delay due to operational circumstances and/or the requirements of the local authorities and Carnival shall have no liability in respect of any such delay.


11. COMPLIANCE WITH RULES, SOLICITATION, SMOKING, DRINKING, ILLEGAL ACTIVITY, SEARCHES, BEVERAGE POLICY


(a) Guests are expected at all times to conduct themselves in a proper manner and with due regard to the health, safety, comfort, enjoyment and general well- being of all persons both on board the ship and involved in the provision of any service or facility forming part of the Package or any shore excursion, and the Guest expressly agrees to this. Guest agrees during the course of the Cruise to follow the directions of the ship’s Master, or his authorized officer. Guest further agrees not to solicit anyone on the ship for any commercial or professional purposes.


(b) Any and all forms of smoking, including but not limited to, cigarettes, cigars, electronic cigarettes, and personal vaporizers, are strictly prohibited onboard except in designated exterior open deck areas, certain night clubs, and designated areas in the casino. All staterooms and suite accommodations are entirely smoke free, including the outside balcony. Guest agrees to strictly comply with Carnival’s non-smoking policy and agrees that Carnival has the right to disembark the Guest for failure to observe Carnival’s non-smoking policy.


(c) Guest further acknowledges and agrees that any breach of clauses 11 (a), and (b) shall, in the sole discretion of Carnival, constitute a material breach of the Contract. In the event of such breach, Guest forfeits all rights hereunder, including the right to remain on board. Carnival reserves the right to disembark the Guest(s), at any port, as determined by Carnival. Carnival shall not be liable for any refund or other compensation or damages whatsoever to any Guest disembarked pursuant to this provision, or who disembarks because another Guest is so disembarked. Guest and Carnival further agree that any breach of the non-smoking policy would also cause Carnival to incur damages, including but not limited to, loss of guest goodwill, revenue, cleaning, maintenance and/or other costs. Guest and Carnival expressly acknowledge the difficulty of ascertaining the amount of such damages, and therefore agree that a reasonable estimate of the damages for any violation of the non-smoking policy is $250 USD. Guest authorises a charge in this amount as liquidated damages, as well as repatriation expenses (including airfare) against Guest’s on board charge account, without further notice, for any breach of the non-smoking policy.


(d) Guest agrees, in all ports of call, to return to the ship not less than 30 minutes before the scheduled departure time. Guest further acknowledges that shipboard and shore side clocks may have different times, but it is Guest’s responsibility to return to the vessel so as not to miss the ship’s departure. Any costs associated with transporting Guest to rejoin the ship including, but not limited to, governmental fees, visa fees, subsistence, lodging, air fare, launch fare, car hire or agency fees shall be for the account of Guest.


(e) Carnival has a "zero tolerance" policy toward any illegal activity or behavior by Guests or crew aboard. Guest agrees to comply with this policy and further acknowledges that it is Carnival’s policy to report incidents of illegal activity or behavior to the appropriate law enforcement authorities. Carnival Cruise Line will cooperate with relevant authorities in any civil or criminal proceedings sought by those agencies.


(f) Beverage Policy: For safety reasons, guests are prohibited from bringing alcoholic beverages on board with the following exception: At the beginning of the Cruise during embarkation day, guests (21 years of age and older) may carry on in their hand luggage, one 750 ml bottle of sealed/unopened wine or champagne per person. A $15 corkage fee (a charge levied at an onboard restaurant for every bottle of wine served that was not bought on the premises), per 750 ml bottle, will be charged should guests wish to consume their wine or champagne in a main dining room, steakhouse or bar. Guests are also prohibited from bringing water, sodas and other non-alcoholic beverages on board that are packaged in Refunds bottles. A small quantity of non-alcoholic beverages (i.e., sparkling water, sodas, juice, milk) packaged in cans or cartons may be brought on board on embarkation day, only if carried on in guests’ hand luggage (not in checked-in luggage). A small quantity is considered a maximum of 12 sealed, unopened cans/cartons of 12 [ounces] each or less per person. Any spirits, beer, other forms of alcoholic beverage, and non-alcoholic beverages, outside of the specific exceptions referenced above, are strictly prohibited (in both carry-on and checked luggage) and such items will be confiscated and discarded and no compensation will be provided. Alcoholic beverages purchased in the ship’s gift shops or at a port of call may not be consumed onboard and will be retained by Carnival until the end of the voyage. Carnival reserves the right to refuse to serve alcohol to any passenger. Guest acknowledges that the minimum age permitted for the purchase, possession or consumption of alcoholic beverages aboard Carnival’s vessels is twenty-one (21). Guest agrees to supervise all persons under age twenty-one (21) under Guest’s charge to insure that they do not violate this, or any other, shipboard regulation. Guests who attempt to purchase alcohol by using false identification or the Sail & Sign card of a Guest who is twenty-one or older will be deemed in violation of this policy. Any Guest twenty-one or older who attempts to or purchases alcohol for any guest under twenty-one will also be deemed in violation of this policy. Guest agrees that Carnival has the right to disembark any Guest who violates this policy and as well as any adults traveling with minors who violate this policy or any other shipboard regulation.


(g) If any Guest is denied the right to board an aircraft because in the reasonable opinion of the Captain, the Guest is unfit to travel or represents a threat to the safety of the aircraft or its passengers or crew or is abusive or disruptive, Carnival will not be liable to complete the Guests holiday arrangements and will not be liable to pay any refunds or compensation. If an aircraft is forced to make an unscheduled landing as a result of the conduct of any Guest, Carnival shall have the right to recover the full cost thereof from the Guest.


(h) Behaviour in Hotels: When you book accommodation through Us, you accept responsibility for the proper conduct of all members of your party during your stay. We reserve the right at any time to terminate the stay of any party member whose behaviour is such, in the reasonable opinion of the accommodation provider or Us, as to cause or to be likely to cause danger, upset or distress to anyone else or damage to property. Full cancellation charges will then apply and no refund will be given. Furthermore We shall be under no obligation to whatsoever to pay compensation or meet any costs or expenses (including but not limited to alternative accommodation) you may occur as a result of your stay being terminated. If you cause damage to the accommodation in which you are staying, you must fully reimburse the accommodation provider concerned for the cost of the damage before the end of your stay if the cost has been established by then or as soon as it has been established if later. You must also indemnify Us for the full amount of any claim (including all legal costs) made against Us by the accommodation provider or any third party as a result.


(i) Tampering with Life Saving Devices:: Guest agrees to not tamper with or discard over board any life saving device such as, but not limited to; life rings and life jackets, unless in an emergency or instructed to do so by the ship’s master. Tampering with life-saving devices may result in a fine to the Guest.


12. PERSONAL DATA; VIDEO SURVEILLANCE; RIGHT TO SEARCH, INSPECT OR DETAIN; PRIVACY NOTICE AND PUBLIC WIRELESS SERVICES


(a) For the safety and security of Guests, Carnival may use closed circuit television (“CCTV”) or other surveillance means onboard the ship, however, Carnival does not undertake to operate all cameras or monitor or record CCTV images at all times. CCTV footage may be retained and passed to the policy or other law enforcement or crime prevention agencies (in any jurisdiction) in order to detect or prevent criminal activity or to assist in the apprehension and prosecution of offenders. There are photographers and camera crew on board the ship taking photographs and making films for Guests to purchase at the end of the Cruise. They are happy to take reasonable steps to avoid filming you where you indicate that this is your preference but you may be included unless you tell Us otherwise. We are unable to guarantee that you will not be included in video footage and photographs on an incidental basis.


(b) For security reasons it may be necessary for Carnival to enter and search Guest’s cabin, personal safe or storage spaces, or to search or screen any Guest, and/or personal effects, at any location and Guests agree to allow such search upon being so requested by the Master or any authorised person. Any Guest who refuses any such search or screening may be denied boarding or disembarked and no refund of the Cruise Fare will be issued.


(c) Carnival and the Master each reserves the right to refuse passage, disembark or confine to a stateroom any Guest whose physical or mental condition, or behavior would be considered in the sole opinion of the Captain in consultation with the ship's physician to constitute a risk to any Guest or crew member or violates the Ticket Contract terms


(d) In order to process your booking and to ensure your travel arrangements go smoothly and meet your requirements, Carnival needs to use the personal information you provide such as name, postal or email address, date of birth, passport information, debit and credit card details, telephone numbers, likenesses, photographs or other information which could identify Guests personally. Guests may also provide Carnival or others certain sensitive data such as health, medical, dietary, religious, gender or sexual orientation information. All Guests agree that Carnival may pass their personal or sensitive information to other relevant Suppliers of your travel arrangements such as travel agents, airlines, hotels and transport companies. Your personal information may also be supplied to security or credit checking companies, credit and debit card companies, Government enforcement agencies, public authorities such as customs and immigration if required by them, or as required by law. Carnival may also use your personal information for the purpose of carrying out security checks. Your personal information may also be shared with the police or other law enforcement or crime prevention agencies for security purposes. This may involve sending your information between different countries, including countries outside the European Economic Area (EEA), including the U.S., where controls on data protection may not be as strong as the legal requirements in the UK. If Carnival cannot pass your personal information on to the relevant Suppliers, whether in the EEA or not, Carnival cannot properly affect your booking.


(e) Carnival is a Carnival Corporation & plc brand. The personal information you provide to Carnival, or which is obtained through your dealings with Carnival or with other Carnival group Cruise brands, will also be used by Carnival and other Carnival Corporation and Carnival plc group companies or by processors on their behalf: to review your dealings with Carnival and other Carnival Corporation and Carnival plc brands including your purchasing and entertainment preferences; to review, develop and improve the cruises and services offered; and for market research purposes and for statistical analysis. This may involve transferring your personal information to Carnival Corporation group companies in the US.


(f) Carnival and other companies within the Carnival Corporation and Carnival plc group of companies (including those in the U.S.A) may wish to contact you by post, email and/or telephone with news, information and offers from Carnival and other Carnival group companies (including, without limitation, Holland America Line, P&O Cruises, Cunard Line, Princess Cruises, Seabourn Cruise Line and Costa Cruises). If you prefer not to be contacted for the purposes set out above or do not wish your personal information to be passed to other Carnival group companies, please contact UKoptouts@carnival.com. If you wish to obtain a copy of the personal information held about you, please email privacypolicyUK@carnival.co.uk. Carnival may make a charge for supplying this information as permitted by law.


(g) Carnival may, but will not be required to, make wireless access to the Internet or access to wireless telephone services ("Wireless Services") available to Guests on board either directly or through a third party service provider. All Guests agree that use of Wireless Services is at their own risk and that Carnival shall not be liable to Guests in any manner for claims, losses or damages resulting from Guest’s use. Guests’ use of Wireless Services onboard is public and the privacy of any information sent or received is not guaranteed. Personal data may be available to third-party service providers and Carnival is not liable under any circumstances for any lack of privacy while using Wireless Services. All Guests agree that Carnival has the right, but not the obligation to monitor, record, intercept and disclose any transmissions over or using Wireless Services aboard the ship, and to provide billing, account, or use records, and related information relating to all Wireless Services as it deems appropriate in its sole discretion (for example, in response to legal claims or proceedings, or to protect Carnival's rights, Guests or property). All Guests agree that their use of Wireless Services is governed by Carnival's Terms and Conditions of Wireless Services contained in your folio available on connection to the internet, in addition to any terms and conditions imposed by a third-party Wireless Services provider.


(h) Guest hereby expressly agrees that he/she will not use any tape recording, video, or photograph(s) of himself/herself, any other Guest, crew, or third party on board the ship, or depicting the ship, its design, equipment, or any part thereof whatsoever, for any commercial purpose or in any media broadcast, or for any other non private use, without the express written consent of Carnival. Guest acknowledges that by boarding the ship, at any time, Guest irrevocably agrees to this provision, which is a condition precedent to being permitted on board the ship and can be enforced by any legal means, including, but not limited to, injunctive relief.


13. GUEST’S REIMBURSEMENT FOR FINES, EXPENSES, DEBTS AND DAMAGES


(a) The Guest shall be liable to and shall reimburse Carnival or the Master for any fines or penalties imposed on Carnival by any government, governmental agency or official, port or port official, or for expenses or losses caused or incurred for Guest’s failure to observe or comply with local requirements in respect of immigration, border patrol, customs and excise, agriculture, health, environment or any other government regulation whatsoever, and the Guest shall be liable for any and all losses and fines caused by their actions in regards to illegal dumping or pollution of any kind, including discharge of any item into the ocean and/or waterways. For Guests who embark the vessel in violation of the ticket contract terms, any/all resulting damages, losses, costs, expenses, credits, refunds and related claims, including without limitation those related to a deviation of the vessel will be cause to disembark such Guests.


(b) The Guest or Guest's estate shall be liable to and shall reimburse Carnival for all deviation expenses (including loss of revenue), damages to the Vessel, its furnishings, operations or equipment, or any property of Carnival caused directly or indirectly, in whole or in part, by any misconduct, willful or negligent act or omission on the part of the Guest or any minors traveling with the Guest, including discharge and release of any unauthorized item overboard, without the express permission of the ship’s staff. The Guest or Guest’s estate shall defend and indemnify Carnival and the Vessel, their servants and agents against liability which Carnival or the Vessel or such servants or agents may incur towards any person, company or Government for any damage to property, personal injury or death caused directly or indirectly, in whole or in part, by any misconduct, willful or negligent act or omission on the part of the Guest or minors traveling with Guest.


(c) Carnival and the ship shall have a lien upon all baggage, money and other property whatsoever accompanying the Guest and the right to sell the same by public auction or otherwise for all sums whatsoever due from the Guest under their Contract and for the costs and expenses of enforcing such lien and such sale.


14. SHORE EXCURSIONS AND OTHER ACTIVITIES OR SERVICES


(a) Information on Shore Excursions that may be available in the ports that you are visiting are detailed on our Website or in any brochure. Such information is correct to the best of our knowledge at the time of publication and we cannot guarantee accuracy at all times of information given in relation to Shore Excursions or that they will take place as they are not under our control. Shore Excursions may be reserved separately on the Website after a Package has been booked either prior to the start of the Cruise or purchased on board the ship from the Shore Tours Desk. Shore Excursions and other activities or services are sold in US Dollars. If any particular Shore Excursions mentioned are vital to the enjoyment of your holiday, write to us immediately and we will tell you the latest known situation.


(b) Shore Excursions are provided by local independent contractors. Shore Excursions do not form any part of your Contract with Carnival, even where we suggest particular operators/centres and/or assist you in booking such activities in any way, and are not included in the Cruise Fare or the Price. We have no responsibility for any Shore Excursions which are neither run, supervised nor controlled by us in any way. Carnival will endeavour to select reputable and competent local Shore Excursion operators who apply the local laws and regulations of the relevant country, however, Shore Excursion operators are not Carnival’s servants, agents or suppliers and Carnival is not responsible for any acts or omission which are wholly attributable to the fault of local operators. .Carnival does not operate, perform or otherwise organise and/or audit any shore excursions. All Guests must ensure that they are fit and healthy to undertake Shore Excursions. All Shore Excursions are governed by the terms and conditions in the shore excursions brochure.


(c) Special arrangements for those Guests with Disabled Persons or Persons with Reduced Mobility may be available on certain shore excursions that have been risk assessed as suitable. For details including any cost consequences for making those special arrangements, please contact us with details of any special requirements. Where applicable, please also provide wheelchair/scooter dimensions, weight and battery type


(d) Where Guests purchases shore excursions or local activities directly with a local operator, then in such circumstances, the local operator is entirely independent of Carnival even if Carnival assists the Guest in booking such activities. Carnival is not responsible for any acts or omissions whatsoever of the local operator.


(e) Guest acknowledges that the various shops and services on board the ship, including the spa faciliities are run by independent contractors and goods and services purchased by the Guest from these facilities do not form part of the Contract with Carnival and are not part of the Cruise Fare or Price. Guest acknowledge that the ship’s physician, masseuse, barber, hairdresser, manicurist, fitness or golf instructor, videographer, art auctioneer, gift shop personnel, wedding planners or other providers of personal services are employees of independent contractors. Carnival will endeavour to appoint reputable and competent suppliers, however, and Carnival is not responsible for their acts or omissions. Independent contractors, their employees or assistants are not agents, servants or employees of Carnival and have no authority to act on behalf of Carnival.


(f) Carnival does not accept any responsibility for any other services that do not form part of the Package as set out in the Carnival issued confirmation invoice. This includes facilities or services that are advertised in our brochure and those which We have agreed to arrange.


15. LIMITATIONS OF CARNIVAL’S LIABILITY


(a) Any liability Carnival may have for death, personal injury or illness caused by its negligent acts and/or omissions, is subject to the limits of liability where applicable, by the international conventions referred to in clauses 15(d), 15(e) and 15(f) inclusive. In any event Carnival is not responsible for any improper or non-performance of any services forming part of the Package which are wholly attributable to the fault of the Guest; the unforeseeable or unavoidable act or omission of a third party unconnected with the provision of any services to be provided under the Contract; unusual and unforeseeable circumstances beyond the control of Carnival and/or the relevant Supplier the consequences of which could not have been avoided even if all due care had been exercised, including (but not limited to) an event of Force Majeure; or any event which Carnival and/or the relevant Supplier could not even with all due care have foreseen or forestalled.


(b) For claims not involving personal injury, death or illness or which are not subject to the international conventions referred to in clauses 15(d) and 15(e) inclusive, Carnival’s liability for improper performance of the Package Contract shall be limited to a maximum of three times the the Price which the affected Guest paid for the Package (not including insurance premiums and amendment charges) and Carnival shall have no liability for any loss of business or profits, loss of use or any other consequential or indirect loss or damage.


(c) All carriage, including transfers, by land, air and sea is subject to the terms and conditions of carriage of the actual carrier. These may limit or exclude liability. They are expressly incorporated into the Contract and they also form the terms and conditions of separate contracts between the Guest and the particular carrier as contained in that carrier’s ticket which is provided to the Guest before the scheduled departure date. Copies of these terms and conditions are available on request from Carnival. Carnival will ensure that the Guest is informed of the identity of the air carrier once it has been finalized [and details of likely carriers are contained in the brochure]. Carnival does not use any carrier on the EU banned carrier list,- see http://ec.europa.eu/transport/modes/air/safety/air-ban. The liability of Carnival will not exceed that of any carrier.


(d) Carriage of Guests and their luggage by air is governed by various international conventions (hereinafter “the international air conventions”), including the Warsaw Convention 1929 (whether as amended by the Hague Protocol 1955 or the Montreal Protocol 1999 or otherwise) and the Montreal Convention 1999. Flights between the UK and any member state of the European Union are currently governed by EC Regulation 889/2002 which gives legal effect to the Montreal Convention 1999. To the extent that Carnival may be liable as a non-performing air carrier to Guests in respect of carriage by air, the terms of the international air conventions (including any subsequent amendments and any new convention which may be applicable to a Contract between Carnival and a Guest which includes a flight) are expressly incorporated into these Booking Conditions. The international air conventions may permit the carrier to limit its liability for death and personal injury, loss of and damage to luggage and delay. Insofar as Carnival may have any liability to the Guest in respect of carriage by air, it shall be determined accordingly. Copies of these conventions are available from Carnival on request and may be found at:

http://static.vayama.com/pdf/warsawConvention.pdf

http://www.legislation.gov.uk/uksi/2002/263/contents/made


(e) The international carriage of passengers and their luggage by sea is governed by EU Regulation 392/2009 which may be viewed at:

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/2724/annex-b-reg-ec-392-2009.pdf
and The Athens Convention 2002 which may be found at:
https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/261628/Misc.6.2013_Prot_2002_Athens_8760.pdf

Copies are available on request. The Athens Convention and EU Regulation 392/2009 are expressly incorporated into these Booking Conditions and any liability of Carnival for death or personal injury or for loss of or damage to luggage which Carnival may incur to the Guest during carriage by sea, whether under the Contract in accordance with these Booking Conditions or otherwise, shall be solely brought and determined in accordance with the Athens Convention and EU Regulation 392/2009 which limit the carrier’s liability for death or personal injury or loss of or damage to luggage and make special provision for valuables (See also section 7). The limits of liability are assessed by reference to Special Drawing Rights (SDRs) which fluctuate depending on daily exchange rates.


Approximate exchange rates may be calculated at: https://fx-rate.net/SDR/GBP/. All SDR values in these Booking Conditions are accurate as of 2017. Up to date figures may be assessed at the following website: http://www.imf.org/external/np/fin/data/rms_sdrv.aspx.


(f) The limits applicable to cabin luggage pursuant to EU Regulation 392/2009 and the Athens Convention 2002 is 2,250 SDRs (approx.£2445 as of 2017). Where deposited with the ship (see section 7) and unless a higher figure is agreed in writing, Carnival’s liability is limited to SDRs 3,375(approx.£3667 as of 2017).

It is presumed that luggage has been delivered undamaged to the Guest unless written notice is given to Carnival (as carrier):


(i) in the case of apparent damage, before or at the time of disembarkation or redelivery;


(ii) in the case of damage which is not apparent or of loss, within 15 days from the date of disembarkation or redelivery or from the time when such redelivery should have taken place.


(g) In the event of death and/or personal injury, then pursuant to the Athens Convention 2002 and EU Regulation 392/2009, the Guest has a right to compensation for death or personal injury up to 250,000 SDRs or approx.£271,555 as of 2017per incident from the carrier in respect of a shipwreck, capsizing, collision or stranding of the ship, explosion or fire in the ship, or defect in the ship (“Shipping Incident”) save where the Shipping Incident resulted from an act of war hostilities, civil war, insurrection or a natural phenomenon of an exceptional, inevitable and irresistible character , or was wholly caused by an act or omission done with the intent to cause the incident by a third party. Compensation for a Shipping Incident can increase by a further 150,000 SDRs to a total figure of 400,000 SDRs or approx.£ 434488 as of 2017per incident per Guest, per incident unless the carrier proves that the incident which caused the loss occurred without its fault or neglect. In the case of a non-shipping incident, the Guest must prove that the incident which caused the damage was the result of the carrier’s fault or neglect. In those circumstances the maximum amount payable will be 400,000 SDRs. In any case involving war or terrorism the maximum amount payable is 250,000 SDRs per passenger or 340 million SDRs per ship per incident. A summary of EU 392/2009 may be viewed at http://ec.europa.eu/transport/themes/passengers/maritime/doc/rights-in-case-of-accident.pdf


(h) Any damages payable by Carnival up to the Athens Convention or EU Regulation 392/2009 limits shall be reduced in proportion to any contributory negligence by the Guest.


(i) Insofar as Carnival may be liable to a Guest in respect of claims arising out of carriage by air or carriage by sea, Carnival shall be entitled to all the rights, defences, immunities and limitations available, respectively, to the actual carrier (including his own terms and conditions of carriage) and under the Athens Convention and EU Regulation 392/2009, and nothing in these Booking Conditions shall be deemed a surrender thereof. To the extent that any provision in these Booking Conditions is made null and void by the Warsaw Convention, the Montreal Convention, the Athens Convention or EU Regulation 392/2009 or any legislation compulsorily applicable or is otherwise unenforceable, it shall be void to that extent but no further.


(j) In respect of any claims for loss of or damage to property including luggage which are not covered by international conventions including the Athens Convention 2002, EU Regulation 392/2009 and/or the Montreal Convention and where liability is not limited by reference to any enactment, terms and conditions, then any legal liability that Carnival may have for any such losses will be limited to £500 per Guest. The Company shall not be liable for lost valuables including jewellery and/or monies under any circumstances. Guests must ensure that their personal possessions and valuables are with them at all times.


(k) Hotels and transfer services included in the Package or purchased at any other time are arranged by Carnival with local Suppliers who may themselves engage the services of local operators. Standards of hygiene, accommodation and transport in many countries where excursions take place are often lower than comparable standards in the UK. Carnival will at all times endeavour to appoint reputable and competent local suppliers. The terms and conditions of the hotels and transfer services will be applicable and are expressly incorporated into the Contract (or any other contract between Carnival and the Guest in respect of such services). These may limit or exclude liability of the hotelier or the transfer services operators. The liability of Carnival will not exceed that of any hotelier or transfer services operators. Local standards of the relevant country will be relevant in assessing performance of the services. In the event of a complaint or legal claim by a Guest, the Contract (or any other contract between Carnival and the Guest in respect of services) will be regarded as having been performed if local standards relating to those services have been satisfied, even if the laws of England and Wales have not been met. In any event Carnival is not responsible for the improper or non-performance of such services which is attributable to: the fault of the Guest; the unforeseeable or unavoidable act or omission of a third party unconnected with the provision of the services to be provided; unusual and unforeseeable circumstances beyond the control of Carnival and/or a Supplier the consequences of which could not have been avoided even if all due care had been exercised, including (but not limited to) an event of Force Majeure; or any event which Carnival and/or a Supplier could not even with all due care have foreseen or forestalled.


(l) All employees, agents, contractors and their sub-contractors (including Suppliers as defined in section 1), as well as all insurers of both Carnival and its Suppliers shall have the benefit of the same rights, defences, immunities and limitations available to Carnival under these Booking Conditions.


(m) Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be published at EU airports and will also be available from airlines. Reimbursement in these cases will not automatically entitle you to a refund of the cost of your holiday from us. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. Carnival is not an air carrier and is not liable to pay compensation under Regulation 261/2004.


(n) All rights, limitations and exclusions from liability, defences and immunities of Carnival under this Contract shall also be for the benefit of Carnival’s facilities, whether at sea or ashore, servants, agents, managers, affiliated or related companies, suppliers, shipbuilders and manufacturers of component parts and independent contractors, including, but not limited to, shore excursion or tour operators, ship’s physicians, ship’s nurse, retail shop personnel, health and beauty staff, fitness staff, video diary staff, and other concessionaires, who shall have no liability to the Guest, either in Contract or in tort, which is greater than or different from that of Carnival under these Booking Conditions or under any international convention or third party conditions of carriage referred to in these Booking Conditions.


16. GOVERNING LAW, GOVERNING LAW, JURISDICTION, ARBITRATION, COMPLAINTS AND TIME LIMITS FOR CLAIMS


(a) The Contract is deemed to be made in England and shall be governed by English law and the exclusive jurisdiction of the English courts. You may, however, choose the jurisdiction of Scotland or Northern Ireland if you are a resident there.


(b) If you have cause for complaint whilst on your Holiday, this must be brought to the attention of Carnival or other local representative at the time so that the problem can be addressed. Should you be unable to resolve the problem during the Holiday you must notify Carnival of your complaint at the earliest opportunity and in any event no later than 28 days after you return from the Holiday. Failure to report the complaint within this time may adversely affect Carnival’s ability to investigate and deal with it and may prejudice any future claim. Complaints relating to EU Regulation 1177/2010 Concerning the Rights of Guests when Travelling by Sea and Inland Waterways must be made to Carnival in writing within 2 months of the date on which the service was performed. Within one month, Carnival shall respond to the Guest that the Guest’s complaint has been substantiated or rejected or is still being considered. However, the time taken to provide the reply shall be no longer than two months from receipt of the complaint.


(c) Any action by a Guest arising out of carriage by air or sea must be commenced within the time limit prescribed by the Warsaw Convention, the Montreal Convention or the Athens Convention 2002 or EU Regulation 392/2009, as applicable.


(d) If a court or tribunal applies any law other than English law, Carnival shall (in respect of all exclusions and limitations of liability) be entitled to the maximum protection allowed by that law including statutory protection of limitation as to the amount of damages recoverable.


(e) You can also notify any claim to ABTA which a dispute resolution procedure – see Section 18 for further details.


17. FINANCIAL PROTECTION


Fly-cruise holidays booked with Carnival:


Carnival holds an Air Travel Organisers Licence (ATOL) number 10599. All the fly-cruise holidays in this brochure are financially protected by the ATOL scheme. This means that in the unlikely event of Carnival’s insolvency, the Civil Aviation Authority will ensure that Guests booked on flight-based packages are not stranded abroad and will arrange to refund any money that the Guest has paid to Carnival for an advance booking. You will receive a Confirmation Invoice from us confirming your arrangements and your protection under our ATOL. When you pay you will be supplied with an ATOL Certificate. This lists the flight, cruise, any hotel accommodation, transfers and any other services that are financially protected, where you can get information on what this means for you and who to contact if things go wrong. Please ask for it and check to ensure it includes everything that you booked. For more information about financial protection and the ATOL Certificate go to http://www.atol.org.uk/ATOLcertificate.


We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you.) You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to the alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).


Where a travel agent acts as our agent for a booking, any payments of money accepted by the travel agent from you is held on behalf and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to the travel agent’s obligation to pay such funds to us as ATOL holder for so long as we do not fail as a business. If we as ATOL holder fail as a business, any money held at that time by the travel agent acting as our agent, or subsequently accepted from you by the travel agent is and continues to be held by that travel agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us as principal ATOL holder. If we, or the suppliers identified on your ATOL Certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to Trustees any claims which you have or may have arising of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.


Cruise-only holidays:


All our cruise-only holidays in this brochure that do not include flights are protected under the ABTA scheme of financial protection. In the unlikely event of Carnival’s insolvency, ABTA will ensure that guests are not stranded abroad and will arrange to refund any money paid to Carnival for an advance booking. When you book a cruise-only holiday via one of our authorised travel agents, all monies you pay for that booking will be held by the travel agent on your behalf until we issue our confirmation invoice. Until that point, your monies are not protected by our ABTA membership or any other arrangement. We therefore recommend that you use a travel agent who offers their own financial security arrangements so that in the event that the travel agent becomes insolvent before we issue our confirmation invoice all monies that you have paid to that travel agent will be refunded to you. In the event that our authorised travel agent becomes insolvent after we have issued our confirmation invoice, then all monies you have paid to that travel agent for that cruise only holiday are protected by our ABTA membership..



All bookings made under these Booking Conditions are financially protected as outlined above.


Please note that all bookings made on our US website are subject to US law and our US booking conditions and are not financially protected.


Cruise holidays sold as part of a package organised by your travel agent:


If you book a Carnival cruise-only holiday in conjunction with other services (such as flights, onshore accommodation and/or ground transfers) that are arranged or provided by a travel agent or tour operator (‘travel organiser’) with whom you book. In this situation, where the travel agent provides you with a package holiday incorporating third party services, your contract for your entire holiday including the cruise and all other such services and arrangements will be with your travel organiser and not Carnival. Your holiday will not be protected by our ATOL or ABTA bonding. Instead, you must check that your travel organiser has their own ATOL (if your holiday includes any flight(s)) or other appropriate financial security arrangements (ABTA or otherwise) to protect all monies you pay to that organiser for your holiday and to repatriate you if already abroad (if applicable) in the event of their insolvency. You should receive a confirmation invoice (and an ATOL Certificate if your holiday includes flights) issued by the travel organiser showing that they are responsible for providing all elements of your holiday. In the event of insolvency of the travel organiser before we have received full payment from them for the cruise-only element of your holiday, your cruise-only booking may be cancelled and we will be under no obligation to provide you with that cruise, or any refund or any compensation. In such circumstances, you should seek compensation from the financial security arrangements (if any) that the travel organiser has made. For further information visit the appropriate websites: www.atol.org.uk or www.abta.co.uk.


Where a travel agent acts as our agent for a booking, any payments of money accepted by the travel agent from you is held for the benefit of the Trustees of the Air Travel Trust at all times, but subject to the travel agent’s obligation to pay such funds to us for so long as we do not fail as a business. If we fail as a business, any money held at that time by the travel agent acting as our agent, or subsequently accepted from you by the travel agent is and continues to be held by that travel agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us as principal ATOL holder.


18. ABTA


Carnival is a member of ABTA, membership number Y5878. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance on resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.

MOBILE APPLICATION TERMS & CONDITIONS AND PRIVACY NOTICE


Effective Date: 25 May 2018


CARNIVAL MOBILE APPLICATION

INTRODUCTION AND OVERVIEW

PARENTAL CONSENT

1. THE APPLICATION

2. LICENSE GRANT AND USE RESTRICTIONS

3. INTELLECTUAL PROPERTY RIGHTS

4. NO RESPONSIBILITY FOR THIRD PARTY CONTENT AND SERVICES

5. ACCOUNTS, PROFILES AND SOCIAL FEATURES

6. PURCHASE OF CHAT SUBSCRIPTION

7. TERM AND TERMINATION

8. DISCLAIMER OF WARRANTIES

9. LIMITATION OF LIABILITY

10. INDEMNIFICATION

11. DISPUTE RESOLUTION BY BINDING ARBITRATION

12. MISCELLANEOUS

Third Party Terms [APPLE, GOOGLE]



CARNIVAL MOBILE APP PRIVACY NOTICE

1. INFORMATION WE COLLECT

2. HOW DO WE USE THE INFORMATION WE COLLECT?

3. HOW DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGY TO COLLECT USAGE INFORMATION

4. PROMOTIONS, CONTESTS, AND SWEEPSTAKES

5. DISCLOSING INFORMATION TO THIRD PARTIES

6. YOUR CONTROL OVER YOUR INFORMATION

7. THIRD PARTY TRACKING AND ONLINE ADVERTISING

8. SECURITY PROCEDURES TO PROTECT INFORMATION

9. LINKS TO THIRD PARTY SERVICES

10. YOUR CALIFORNIA RIGHTS

11. FOR CUSTOMERS IN THE EU

12. CHANGE TO THIS PRIVACY NOTICE

13. CHILDREN'S POLICY

14. YOUR COMMENTS ARE APPRECIATED

 

 

End User License Agreement for

CARNIVAL MOBILE APPLICATION

IF YOU DO NOT AGREE TO THE TERMS OF THIS LICENSE, DO NOT CLICK THE “ACCEPT” BUTTON OR DOWNLOAD, INSTALL OR USE THE APPLICATION.


Introduction and Overview


Please read this end user software license agreement (“License”) carefully before clicking the “Accept” button or downloading or using the Carnival Mobile Application (“Application” or “App”).  As used herein, “Application” includes, without limitation, any services specific to the Application, software code, scripts, interfaces, graphics, displays, text, images, artwork, music or video clips, documentation and other components or content and any updates, modifications or enhancements to these items accompanying the Application or this License.  These terms are an agreement between You and Carnival Cruise Lines (“Carnival,” “us,” and “our”) and its affiliates (individually and collectively, “Carnival”).  “You,” “Your” and “Licensee” in this License refer to You, an individual, and/or to the company or other legal entity on whose behalf You accept this License.


TO USE MANY OF THE FEATURES OF THIS APP, YOU MUST BE ON BOARD A CARNIVAL VESSEL.


This Application is licensed to You by Carnival for use strictly in accordance with the terms and conditions of this License.  By clicking the “accept” button or downloading or using the Application, You are entering into and agreeing to be bound by the terms of this License, the Carnival Terms and Conditions located at Terms and Conditions, the Carnival Mobile App Privacy Notice located at Privacy Notice, each as amended from time to time, which policies are incorporated herein by reference. If there are any inconsistencies between this License and the Carnival Terms and Conditions or between the Carnival Mobile App Privacy Notice and the Carnival.com Privacy Notice, this License and the Carnival Mobile App Privacy Notice, respectively, take precedence with respect to the Application. If at any time after reviewing the Application You wish to terminate this License, You must un-install and remove the Application from Your Device, and delete any copy in Your possession.


Your use of the Application also may be governed by terms and conditions required by (i) any applicable third party content and service providers, (ii) the manufacturer and other providers of Your Device and its hardware and software components, including its operating system, (iii) the online store or other applicable distributor through which You obtain the Application, (iv) the applicable wireless service agreement for Your Device, (v) any applicable open source or third party software license, and (vi) the terms or conditions governing Your personal accounts for web content services You access through the Application ((i) through (vi), including without limitation those terms listed in the “Third Party Terms” section of this License, collectively being referred to as the “Related Agreements”). No Related Agreement, however, shall have the effect of limiting, encumbering or otherwise restricting Carnival’s rights and remedies or Your obligations under this License, or waiving any restrictions on Your rights to use the Application under this License. This License shall not have the effect of limiting, encumbering or otherwise restricting Carnival’s rights and remedies or Your obligations under any Related Agreement between You and Carnival, or waiving any restrictions on Your rights under any Related Agreement between You and Carnival. You understand and agree that even if You are not the account-holder for Your Device, Your purchase and use of the Application is governed by terms and conditions in the applicable service wireless service agreement for Your Device.


If Carnival makes any updates or upgrades to the Application available to You, such updates or upgrades shall be subject to the terms and conditions of this License unless the Application is expressly provided to You under other, or additional terms and conditions, in which case, those other, or additional terms and conditions (which may include the payment of additional fees), shall apply.


IF YOU ARE BETWEEN THE AGES OF THIRTEEN (13) AND SEVENTEEN (17), YOU MAY USE THIS APPLICATION ONLY WITH THE INVOLVEMENT OF A PARENT OR GUARDIAN WHO AGREES TO THESE TERMS AND TO BE RESPONSIBLE FOR YOUR USE.


IF YOU ARE UNDER THE AGE OF 13, YOU MAY ONLY USE THIS APPLICATION WITH THE EXPRESS CONSENT OF YOUR PARENT OR LEGAL GUARDIAN.


Your Parent or Legal Guardian can provide Carnival with their consent in the following ways:


  • Using a credit card, debit card, or other online payment system that provides notification of each separate transaction to the account holder;
  • Providing consent when granting You authority to make charges to Your parent’s Sail & Sign account;
  • If onboard a Carnival Vessel, providing a copy of a form of government issued ID to Guest Services.

Each time You access and/or use the Application (other than to simply read the terms and conditions of this License), You agree to be bound by and comply with the terms and conditions of this License, the Carnival Terms and Conditions, the Carnival Mobile App Privacy Notice and any other applicable terms and conditions set forth in any Related Agreements. DO NOT USE THIS APPLICATION IF YOU DO NOT AGREE.

The business realities associated with operating the Application are such that, without the conditions that are set forth in this License – such as Your grants and waivers of rights, the limitations on our liability, and Your indemnity to us – we would not make the Application available to You.


THIS LICENSE IS SUBJECT TO THE ARBITRATION PROVISION INCLUDED IN SECTION 11 OF THIS LICENSE.


1. THE APPLICATION: In order to access the Application while aboard Carnival Vessels (“Vessels”), You will need access to the unsecured Carnival Wi-Fi Service (“Wi-Fi”). Please review the Terms of Service & Acceptable Use Policy for the Carnival Wi-Fi Service onboard prior to accessing Wi-Fi.


The Application allows You to effortlessly find up-to-date information about Your Carnival cruise:


  • Before check-in, countdown to Your cruise and share the application with Your friends.
  • After check-in, when You log in with WiFi, You will be able to access information regarding onboard activities, restaurants, menus, open times, entertainment, ports of call, spa services, and shopping.

You can also:

  • Create an online profile. You can choose an avatar from Facebook or Your phone image library and whether to make Your profile public or private.
  • View ship messages and announcements
  • See what's happening every minute of every day
  • Save favorite activities to one convenient list
  • If You purchase the Application Chat function, You can add other cruisers who have also purchased the Application Chat function to Your contacts and Chat with them during Your cruise.

Voice, data and messaging rates may apply when You use this Application.


1.1 CONSENT TO USE LOCATION INFORMATION: By using this Application, You agree that Carnival may collect and share Your Location Information for such purpose. If You do not want Your Location Information collected either do not download/use the Application or You may modify Your Device settings to disable collection of Your Location Information.


1.2 CONSENT TO DISCLOSE PERSONAL INFORMATION: This Application allows You to create a Profile in which You can share Your name, Your cruise itinerary, plans, and other information regarding Your cruise. This Application also allows You to view some of the Personal Information of the contact that You add to Your Profile. In addition, if You elect to purchase the Application Chat function, You can communicate with contacts that You add to Your profile. You and the contact with whom You communicate will be able to view past Chats. You consent to the display of Your personal information, including without limitation Your name, photo, or other information, by the Application.


2. LICENSE GRANT AND USE RESTRICTIONS.


2.1 License Grant. Subject to the restrictions set forth in Section 2.2, Carnival grants You a personal, revocable, non-exclusive, non-transferable, limited right to install and use one copy of the Application on a single device owned and controlled by You (“Device”), and to access and use the Application on such Device solely for Your personal entertainment use, strictly in accordance with the terms and conditions of this License, the Related Agreements, and all applicable local, national, and international laws and regulations.  You represent, warrant and agree that You are using the Application solely for Your own personal entertainment use and not for redistribution or transfer of any kind.


2.2 Restrictions on Use. You shall not: (a) decompile, reverse engineer, disassemble, attempt to derive the source code of, or decrypt the Application, even for research purposes; (b) make any modification, adaptation, improvement, enhancement, translation or derivative work from the Application; (c) violate any applicable laws, rules or regulations in connection with Your access or use of the Application; (d) remove, alter or obscure any proprietary notice (including any notice of copyright or trademark) of Carnival or its collaborators, suppliers or licensors; (e) use the Application in a manner that derives revenue directly from such use, or use the Application for any other purpose for which it is not designed or intended; (f) install, use or permit the Application to exist on more than one Device at a time or on any other mobile device or computer; (g) distribute the Application to multiple Devices; (h) make the Application available over a network or other environment permitting access or use by multiple Devices or users at the same time; (i) use the Application for creating a product, service or software that is, directly or indirectly, competitive with or in any way a substitute for any services, product or software offered by Carnival; (j) use the Application to send automated queries to any website or to send any unsolicited commercial e-mail; (k) use any proprietary information or interfaces of Carnival or other intellectual property of Carnival in the design, development, manufacture, licensing or distribution of any applications, accessories or devices for use with the Application; (l) circumvent, disable or tamper with any security-related components or other protective measures applicable to the Application or the Device or (m) reproduce, archive, retransmit, distribute, disseminate, sell, lease, rent, exchange, modify, broadcast, synchronize, publicly perform, publish, publicly display, make available to third parties, transfer or circulate the Application. You agree to abide by the rules and policies established from time to time by Carnival. Such rules and policies may include, for example, required or automated updates, modifications, and/or reinstallations of the Application and obtaining available patches to address security, interoperability or performance issues. These obligations survive termination of this License.


3. INTELLECTUAL PROPERTY RIGHTS.


3.1 Rights to Application. You acknowledge and agree that the Application, any copies thereof (including without limitation any copy that You download, install, or use on Your Device), and all copyrights, patents, trademarks, trade secrets and other intellectual property rights associated therewith are, and shall remain, the property of Carnival or its collaborators, licensors, or suppliers.  Furthermore, You acknowledge and agree that the source and object code of the Application and the format, directories, queries, algorithms, structure and organization of the Application are the intellectual property and proprietary and confidential information of Carnival and its collaborators, licensors and suppliers. Title to the Application shall remain with Carnival. Carnival and its collaborators, licensors, and suppliers reserve the right to change, suspend, terminate, remove, impose limits on the use of or access to, disable access to, or require the return of the Application (or any copy thereof) at any time without notice and will have no liability for doing so. Except as expressly stated in this License, You are not granted any intellectual property rights in or to the Application by implication, estoppel or other legal theory, and all rights in and to the Application not expressly granted in this License are hereby reserved and retained by Carnival.These obligations survive termination of this License.


3.2 Carnival Marks. Carnival owns all right, title and interest in and to all trademarks, service marks, and trade names included in the Application. For additional information about Carnival’s copyright, trademark and other intellectual property rights, please click here www.carnival.com/about-carnival/legal-notice/copyright.aspx. You are not authorized to use the Carnival Marks in any advertising, publicity or in any other commercial manner without the prior written consent of Carnival, which may be withheld for any or no reason. These obligations survive termination of this License.


3.3 Open Source Software. The Application may utilize or include third party software that is subject to open source license terms (“Open Source Software”). You acknowledge and agree that Your right to use such Open Source Software as part of the Application is subject to and governed by the terms and conditions of any applicable open source license, including, without limitation, any applicable acknowledgements, license terms and disclaimers contained therein (collectively, the “Open Source License Terms”). In the event of a conflict between the terms of this License and the Open Source License Terms, the Open Source License Terms shall control.


4. NO RESPONSIBILITY FOR THIRD PARTY CONTENT AND SERVICES.


4.1 General. You acknowledge that the Application may permit access to products, services, websites, advertisements, promotions, recommendations, advice, information, and materials created and provided by advertisers, publishers, content collaborators, marketing agents, vendors and other third parties (“Third Party Content and Services”).


4.2 Disclaimer. You acknowledge that Carnival does not investigate, monitor, represent or endorse the Third Party Content and Services (including any third party websites accessed through the Application). Furthermore, Your access to and use of the Third Party Content and Services is at Your sole discretion and risk, and Carnival shall have no liability to You arising out of or in connection with Your access to and use of the Third Party Content and Services. Third parties may collect information about You and Your Device if You choose to use Third Party Content and Services.  Carnival and its collaborators, suppliers, and licensors are not responsible for third parties’ data collection practices.  Carnival encourages You to review the third parties’ privacy policies.


4.3 Third Party Terms of Service. You acknowledge and agree that Your access to and use of the Third Party Content and Services and any correspondence or business dealings between You and any third party using the Application are governed by and require Your acceptance of the terms of service of such third party, including, without limitation, any terms, privacy policies, conditions, representations, warranties or disclaimers contained therein. You assume all risks arising out of or resulting from Your transaction of business over the Internet and with any third party, and You agree that Carnival and its collaborators, suppliers, and licensors are not responsible or liable for any loss or result of the presence of information about or links to such advertisers or service providers. Furthermore, You acknowledge and agree that this License does not grant You any license to (i) the Third Party Content and Services; (ii) any products, services, processes or technology described in or offered by the Third Party Content and Services; or (iii) any copyright, trademark, patent or other intellectual property right in the Third Party Content or Services or any products, services, processes or technology described or offered therein. You agree that You will not use Third Party Content or Services in a manner that would infringe or violate the rights of any other party, and that Carnival and its collaborators, suppliers, and licensors are not in any way responsible for any such use by You.


4.4 Endorsements. You acknowledge and agree that the provision of access to any Third Party Content and Service shall not constitute or imply any endorsement by Carnival of such Third Party Content and Services.Carnival reserves the right to restrict or deny access to any Third Party Content and Services otherwise accessible through the Application, although Carnival has no obligation to restrict or deny access even if requested by You.


4.5 Inaccurate or Inappropriate Materials. You understand that by accessing and using the Third Party Content and Services, You may encounter information, materials and subject matter (i) that are incomplete or inaccurate; (ii) that You or others may deem offensive, indecent, or objectionable; (iii) which may or may not be identified as having explicit language, and (iv) that automatically and unintentionally appears in search results, as a link or reference to objectionable material.  Notwithstanding the foregoing, You agree to use the Third Party Content and Services at Your sole risk and that Carnival and its collaborators, suppliers, and licensors shall have no liability to You for information, material or subject matter that is found to be incomplete, inaccurate, offensive, indecent, or objectionable.


5. ACCOUNTS, PROFILES AND SOCIAL FEATURES


5.1 Accounts. In order to access or use the features on the Service, You must be onboard a Vessel. The Application’s practices governing any resulting collection and use of Your personal information are disclosed in its Privacy Notice. IF YOU ARE UNDER THE AGE OF THIRTEEN (13) THEN CARNIVAL MUST OBTAIN VERIFIABLE CONSENT FROM YOUR PARENTS BEFORE YOU CAN REGISTER AS A USER, CREATE A PROFILE PAGE, SUBMIT PERSONAL INFORMATION TO US, OR OTHERWISE USE THIS APPLICATION. FOR INFORMATION ON THIS PROCESS, SEE GUEST SERVICES ON BOARD.


Your username will be your cruise Folio number and Your password will be the month and day of your birth (mm/dd) and You agree that: (i) You will not use a username (or e-mail address) that is already being used by someone else, may impersonate another person, belongs to another person, violates the intellectual property or other right of any person or entity, or is offensive. We may reject the use of any password, username, or e-mail address for any other reason in our sole discretion; (ii) You will provide true, accurate, current, and complete registration information about Yourself in connection with the registration process and, as permitted, to maintain and update it including on Your Profile Page, continuously and promptly to keep it accurate, current, and complete; (iii) You are solely responsible for all activities that occur under Your account, password, and username – whether or not You authorized the activity; (iv) You are solely responsible for maintaining the confidentiality of Your password and for restricting access to Your Device so that others may not access any password protected portion of the Application using Your name, username, or password; (v) You will immediately notify us of any unauthorized use of Your account, password, or username, or any other breach of security; (vi) You will not defame, stalk, bully, abuse, harass, threaten, impersonate or intimidate people or entities and You will not post private or confidential information via the App, including, without limitation, Your or any other person's credit card information, social security or alternate national identity numbers, non-public phone numbers or non-public email addresses; (vii) You will not use the App for any illegal or unauthorized purpose. You agree to comply with all laws, rules and regulations (for example, federal, state, local and provincial) applicable to Your use of the App and your Content (defined below), including but not limited to, copyright laws; (viii) You will not interfere or disrupt the App or servers or networks connected to the App, including by transmitting any worms, viruses, spyware, malware or any other code of a destructive or disruptive nature; and (ix) You will not sell, transfer, or assign Your account or any account rights.


We will not be liable for any loss or damage (of any kind and under any legal theory) to You or any third party arising from Your inability or failure for any reason to comply with any of the foregoing obligations.


If any information that You provide, or if we have reasonable grounds to suspect that any information that You provide, is false, inaccurate, outdated, incomplete, or violates any applicable terms or conditions or law, then we may suspend or terminate Your account. We also reserve the more general and broad right to terminate Your account or suspend or otherwise deny You access to it or its benefits – all in our sole discretion, for any reason, and without advance notice or liability.


5.2 Profiles. When You are on board Your Vessel, You can create a Profile. To create a Profile, You must be logged in to the Vessel’s Wi-Fi. Click here for terms and conditions related to the Carnival Wi-Fi Service. You must enter Your cruise Folio number, and the month and day of Your birth (mm/dd). You may be able to create a nickname and/or choose a profile picture. However, if You choose to submit photographs to the Application or include other images of real people, then make sure they are of You or of You and someone You know – and only if You have their express permission to submit it. EACH MEMBER OF YOUR TRAVELING PARTY MUST CREATE HIS OR HER OWN PROFILE IN ORDER TO ACCESS THE APP AND RELATED SERVICES.


Without limiting the foregoing, Profile Pages may not include content that You are attempting to sell through the Application, and cannot be used to conduct commercial activities, including, but not limited to, transactions, advertising, fundraising, contests or other promotions absent our prior written consent. We may offer You the ability to set preferences relating to Your profile or Application activities, but settings may not become effective immediately or be error free, and options may change from time-to-time. We assume no responsibility or liability for users’ Profile material.


We do not review Profile Pages to determine if they were created by an authorized person or an appropriate party, and we are not responsible for any unauthorized Profile Pages that may appear on the Application. If there is any dispute as to whether a Profile Page has been created or is being maintained by an authorized representative of the individual who is the subject of that Profile Page, then we shall have the sole right, but are not obligated, to resolve such dispute as we determine is appropriate in our sole discretion. Such resolution may include, without limitation, deleting or disabling access to Profile Pages, or any portion thereof, at any time without notice.


5.3 Family and Friends. The Family and Friends feature allows You to plan Your shipboard activities with Your Family and Friends and other guests and to Chat with each other with the Chat function. Each person must purchase their own subscription for the Carnival Chat function in order to utilize this feature. You can add family members and friends to Your contacts. Family and Friends can share itinerary and activity information.


To invite Family or Friends who have their own App Profiles, You will need to sign in to the App and send Your Family Member or Friend an invitation to their e-mail address. When a Family Member or Friend accepts Your information, that person can see Your name or nickname, Your Profile photograph, and Your entire trip itinerary. Family and Friends who are on Your reservation will also be able to see Your reservation information.


Your Family Members and/or Friends may also send You an invitation. You acknowledge that by sending and/or accepting an invitation to connect on the App, You authorize that Family Member or Friend to plan or modify activities for You without notice to You. Carnival is not liable or responsible for the conduct of the family or friends You choose to connect with on the App, including in the planning or modification of activities on Your behalf, or for a family or friend’s use of any information You choose to share with the family or friend.


If You create a profile for a Family Member or a Friend who does not have his or her own App account, You are not creating an App account for that person. Instead, You are providing information about that Family Member or Friend in order to add him or her to activities on that person’s behalf. You may remove Family Members or Friends from these “Managed Profiles” at any time.


5.4 User Generated Content. Carnival may allow You to upload certain images, graphics, photos, audio and video clips, statements and other content or materials (collectively, "Content") on or through the App. You may not post violent, nude, partially nude, discriminatory, unlawful, infringing, hateful, pornographic or sexually suggestive photos or other content via the App. You are solely responsible for your conduct and any Content that You post on or through the App. Carnival may, but has no obligation to, remove, edit, block, and/or monitor Content or accounts containing Content that Carnival determines in its sole discretion violates this License.


Carnival does not claim ownership of any Content that You post on or through the App. Instead, you hereby grant to Carnival a non-exclusive, perpetual, fully paid and royalty-free, transferable, sub-licensable, worldwide license to use publish and distribute the Content that you post on or through the App in all media and types of advertising and promotion throughout the world. You represent and warrant that: (i) You own the Content posted by You on or through the App or otherwise have the right to grant the rights and licenses set forth in these terms; (ii) the posting and use of your Content on or through the App does not violate, misappropriate or infringe on the rights of any third party, including, without limitation, privacy rights, publicity rights, copyrights, trademark and/or other intellectual property rights; (iii) You agree to pay for all royalties, fees, and any other monies owed by reason of Content You post on or through the App; (iv) no advertisement or other materials need be submitted to You for further approval and Carnival shall be without liability to You for any distortion or illusionary effect resulting from the publication of my biography, picture, and likeness; and (v) You have the legal right and capacity to enter into this License in your jurisdiction. Additionally, You expressly release Carnival from and against any and all claims which You may have at any time for the remuneration, invasion of privacy, rights of publicity, defamation or any cause of action arising out of Carnival’s use or any advertisement, marketing device or other publication relating to Carnival’s use of your Content.


6. PURCHASE OF CHAT SUBSCRIPTION


6.1 The Application Chat function will enable You to communicate (“Chat”) with Your Friends and Family while on the Vessel. All Friends and Family who are identified as “travel with,” “same cabin” or “same account” on Your Folio will automatically be pre-loaded as contacts. In order to Chat with anyone else, You must first add them to Your Profile and they must accept Your invitation to Chat. In order to use the Carnival Chat function, You must purchase a subscription. A valid/funded/activated sail and sign card is required for purchase. Your Friend and/or Family Member must also be subscribed to Carnival Chat. The purchase of a Carnival Chat subscription is a limited, non-exclusive, revocable, non-assignable, personal, and non-transferable right to use the Chat function for the duration of Your Carnival sailing. Accordingly, Youhave no property, proprietary, intellectual property, ownership, or monetary interest in Your Chats, which remain our Content. The right may be immediately suspended or terminated for any reason, in our sole discretion, and without advance notice or liability. We may modify usage subscriptions and virtual items at our sole discretion, and such modifications may make the usage subscriptions or virtual items more or less common, valuable, effective, or functional.


6.2 You may not purchase, sell, barter, or trade any usage subscriptions or virtual items, or offer to purchase, sell, or trade any usage subscriptions or virtual items. Any such attempted transfer will be null and void.


6.3 If we suspend or terminate any usage subscriptions or virtual items, then You will forfeit the suspended or terminated subscription or items, except as may be set forth in any additional terms (such as any refund policies that may apply to a subscription service). Likewise, except as may be set forth in any additional terms or as required by applicable law, we are not responsible for repairing or replacing same, or providing You any credit or refund or any other sum, in the event of our modification of any usage subscriptions or virtual item, or for loss or damage due to error, or any other reason.


7. TERM AND TERMINATION. This License shall be effective until terminated. Carnival may, in its sole and absolute discretion, at any time and for any or no reason, suspend or terminate this License and the rights afforded to You hereunder with or without prior notice. Furthermore, if You fail to comply with any terms and conditions of this License, then this License and any rights afforded to You hereunder shall terminate automatically, without any notice or other action by Carnival Upon the termination of this License, You shall cease all use of the Application and uninstall the Application. Carnival may, without notice to You, disable the Application. Carnival will not be liable to You or any third party for compensation, indemnity, or damages of any sort as a result of terminating this License in accordance with its terms, and termination of this License will be without prejudice to any other right or remedy Carnival may have, now or in the future. These obligations survive termination of this License.


8. DISCLAIMER OF WARRANTIES. YOU ACKNOWLEDGE AND AGREE THAT THE APPLICATION, INCLUDING ALL CONTENT CONTAINED THEREIN OR ACCESSED THEREBY, IS PROVIDED ON AN “AS IS’ AND “AS AVAILABLE” BASIS, AND THAT YOUR USE OF OR RELIANCE UPON THE APPLICATION AND ANY THIRD PARTY CONTENT AND SERVICES ACCESSED THEREBY IS AT YOUR SOLE RISK AND DISCRETION. CARNIVAL AND ITS COLLABORATORS, SUPPLIERS AND LICENSORS HEREBY DISCLAIM ANY AND ALL REPRESENTATIONS, WARRANTIES AND GUARANTIES REGARDING THE APPLICATION AND THIRD PARTY CONTENT AND SERVICES, WHETHER ORAL, EXPRESS, IMPLIED OR STATUTORY, AND WHETHER ARISING BY LAW, STATUTE, USAGE OF TRADE, CUSTOM, COURSE OF DEALING OR PERFORMANCE OF THE PARTIES, OR THE NATURE OR CONTEXT OF THIS LICENSE, AND INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. FURTHERMORE, CARNIVAL AND ITS COLLABORATORS, SUPPLIERS AND LICENSORS MAKE NO WARRANTY THAT (I) THE APPLICATION OR THIRD PARTY CONTENT AND SERVICES WILL MEET YOUR REQUIREMENTS; (II) THE APPLICATION OR THIRD PARTY CONTENT AND SERVICES WILL BE UNINTERRUPTED, ACCURATE, RELIABLE, TIMELY, SECURE, FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS OR ERROR-FREE; (III) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIAL ACCESSED OR OBTAINED BY YOU THROUGH THE APPLICATION WILL BE AS REPRESENTED OR MEET YOUR EXPECTATIONS; OR (IV) ANY ERRORS IN THE APPLICATION OR THIRD PARTY CONTENT AND SERVICES WILL BE CORRECTED. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM CARNIVAL OR FROM THE APPLICATION SHALL CREATE ANY REPRESENTATION, WARRANTY OR GUARANTY. FURTHERMORE, YOU ACKNOWLEDGE THAT CARNIVAL AND ITS COLLABORATORS, SUPPLIERS AND LICENSORS HAVE NO OBLIGATION TO CORRECT ANY ERRORS OR OTHERWISE SUPPORT OR MAINTAIN THE APPLICATION. YOU ACKNOWLEDGE THAT THE APPLICATION IS NOT INTENDED OR SUITABLE FOR USE IN SITUATIONS OR ENVIRONMENTS WHERE THE PERFORMANCE OF, USE OR MISUSE OF, FAILURE OF, OR ERRORS OR INACCURACIES IN THE CONTENT, DATA OR INFORMATION PROVIDED BY, THE APPLICATION COULD LEAD TO DEATH, PERSONAL INJURY, OR SEVERE PHYSICAL, PROPERTY, OR ENVIRONMENTAL DAMAGE. CARNIVAL AND ITS COLLABORATORS, SUPPLIERS AND LICENSORS DO NOT WARRANT THAT THE APPLICATION WILL BE COMPATIBLE OR INTEROPERABLE WITH YOUR DEVICE OR ANY OTHER PIECE OF HARDWARE, SOFTWARE, EQUIPMENT OR DEVICE INSTALLED ON OR USED IN CONNECTION WITH YOUR DEVICE. FURTHERMORE, YOU ACKNOWLEDGE THAT COMPATIBILITY AND INTEROPERABILITY PROBLEMS CAN CAUSE THE PERFORMANCE OF YOUR DEVICE TO DIMINISH OR FAIL COMPLETELY, AND MAY RESULT IN PERMANENT DAMAGE TO YOUR DEVICE, LOSS OF THE DATA LOCATED ON YOUR DEVICE, AND CORRUPTION OF THE SOFTWARE AND FILES LOCATED ON YOUR DEVICE. YOU ACKNOWLEDGE AND AGREE THAT CARNIVAL AND ITS COLLABORATORS, SUPPLIERS AND LICENSORS, AND THEIR OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, SHALL HAVE NO LIABILITY TO YOU FOR ANY LOSSES SUFFERED, RESULTING FROM OR ARISING IN CONNECTION WITH COMPATIBILITY OR INTEROPERABILITY PROBLEMS. SHOULD THE APPLICATION PROVE DEFECTIVE, YOU ASSUME THE ENTIRE BURDEN OF ALL NECESSARY EXPENSES, SERVICING, REPAIR, OR CORRECTION. THIS SECTION 8 SHALL SURVIVE TERMINATION OF THIS LICENSE.

NOTWITHSTANDING AND WITHOUT WAIVING THE FOREGOING, THE TERMS AND CONDITIONS OF THE RELATED AGREEMENTS MAY PROVIDE LIMITED REMEDIES TO YOU.


9. LIMITATION OF LIABILITY. EXCEPT TO THE EXTENT PROHIBITED BY LAW, UNDER NO CIRCUMSTANCES SHALL CARNIVAL, ITS COLLABORATORS, SUPPLIERS OR LICENSORS, NOR THEIR OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, BE LIABLE FOR ACCIDENTS, PROPERTY DAMAGE, PERSONAL INJURY, DEATH, OR FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE SALE OR DISTRIBUTION OF, THE PERFORMANCE OR NON-PERFORMANCE, OR YOUR ACCESS OR USE OF OR INABILITY TO ACCESS OR USE THE APPLICATION AND ANY THIRD PARTY CONTENT AND SERVICES, WHETHER OR NOT THE DAMAGES WERE FORESEEABLE AND WHETHER OR NOT SUCH PARTY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, CARNIVAL’S AGGREGATE LIABILITY TO YOU (WHETHER UNDER CONTRACT, TORT, STATUTE OR OTHERWISE) SHALL NOT EXCEED THE GREATER OF (i) THE INITIAL PURCHASE PRICE PAID BY YOU FOR THE APPLICATION, (ii) THE AGGREGATE AMOUNT YOU PAID TO CARNIVAL FOR THE APPLICATION DURING THE ONE MONTH PRECEDING THE DATE THAT THE CLAIM ARISES, OR (iii) TWO DOLLARS ($2.00). THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE ABOVE STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. THIS SECTION 9 SHALL SURVIVE TERMINATION OF THIS LICENSE.


10. INDEMNIFICATION. You shall indemnify, defend and hold harmless CARNIVAL and its collaborators, suppliers and licensors, and their officers, directors, agents and employees (the “Indemnified Parties”) from and against any claim, proceeding, loss, damage, fine, penalty, interest and expense (including, without limitation, fees for attorneys and other professional advisors) arising out of or in connection with the following: (i) Your access to or use of this Application or Third Party Content and Services; (ii) Your breach of this License; (iii) Your violation of law; (iv) Your negligence or willful misconduct; or (v) Your violation of the rights of a third party. You will promptly notify Carnival in writing of any third-party claim arising out of or in connection with Your access to or use of the Application. These obligations survive termination of this License.


11. DISPUTE RESOLUTION BY BINDING ARBITRATION
PLEASE READ THIS CAREFULLY. IT AFFECTS YOUR RIGHTS.


Summary:


Most customer concerns can be resolved quickly and to the customer's satisfaction by calling our customer service department at 1-888-227-6482. In the unlikely event that Carnival's customer service department is unable to resolve a complaint You may have to Your satisfaction (or if Carnival has not been able to resolve a dispute it has with You after attempting to do so informally), we each agree to resolve those disputes through binding arbitration or small claims court instead of in courts of general jurisdiction. The arbitration will be governed by the Commercial Arbitration Rules of the American Arbitration Association (“AAA”), as modified by this License, and will be administered by the AAA in Miami, Florida. Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than in court, and is subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. Any arbitration under this License will take place on an individual basis; class arbitrations and class actions are not permitted.


12.MISCELLANEOUS. The following provisions survive termination of this License:


12.1 Governing Law, Limitation on Actions. This site is controlled and operated by Carnival from its offices within the State of Florida, United States of America. Carnival makes no representation that materials in the site are appropriate or available for use in other locations. These terms shall be governed by and construed in accordance with the laws of the State of Florida, without giving effect to any principles of conflicts of law. You agree that any action at law or in equity arising out of or relating to these terms shall be filed only in the state or federal courts located in Miami-Dade County and You hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action


12.2 Severability. If any provision of this License is held to be invalid or unenforceable with respect to a party, the remainder of this License, or the application of such provision to persons other than those to whom it is held invalid or unenforceable shall not be affected and each remaining provision of this License shall be valid and enforceable to the fullest extent permitted by law.


12.3 Waiver. Except as provided herein, the failure to exercise a right or require performance of an obligation under this License shall not affect a party’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute waiver of any subsequent breach.


12.4 Modification or Amendment. Carnival reserves the right to modify or discontinue, temporarily or permanently, at any time and from time to time, the App (or any function or feature of the App or any part thereof, including but not limited to rates and charges) with or without notice. You agree that Carnival will not be liable to You or to any third party for any such modification, suspension or discontinuance of the Service. This License may be updated or changed from time to time, as determined by Carnival in its sole discretion. Carnival will provide notice of changes in the License in any manner acceptable by law, including by posting them to our onboard website or at such other website as Carnival may designate. Any changes or modifications will be effective immediately upon such notice, and You waive any right You may have to receive specific notice of such changes or modifications. Your use of the App following updates or a change to this License constitutes Your acceptance of those changes; therefore, You should frequently review this license to understand the terms and conditions that apply to Your use of the Service. If You do not agree to the revisions, You must terminate Your use of the App immediately.


12.5 Survival. Any provisions of this License which by their express language or by their context are intended to survive the termination of this License shall survive such termination.


12.6 Third Party Beneficiaries. Except as explicitly provided in this License or in the Related Agreements, nothing contained in this License is intended or shall be construed to confer upon any person (other than the parties hereto) any rights, benefits or remedies of any kind or character, or to create any obligations or liabilities of a party to any such person.


12.7 No Transfer by You. You may not rent, lease, lend, sublicense, assign or transfer the Application, this License or any of the rights granted hereunder. Any attempted transfer in contravention of this provision shall be null and void and of no force or effect. These obligations survive termination of this License. Carnival may assign this License without restriction.


12.8 Copyright Complaints. Carnival respects the intellectual property rights of others. If You believe that Your work has been copied and has been posted, stored or transmitted by or through the Application in a way that constitutes copyright infringement, please submit a notification pursuant to the Digital Millennium Copyright Act (“DMCA”) by providing Carnival’s Copyright Agent the following written information:


  • An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
  • A description of the copyrighted work that You claim has been infringed upon;
  • A specific description of where the material that You claim is infringing is located;
  • Your address, telephone number, and e-mail address;
  • A statement by You that You have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  • A statement by You, made under penalty of perjury, that the above information in Your notice is accurate and that You are the copyright owner or authorized to act on the copyright owner's behalf.

Carnival’s Copyright Agent for notice of claims of copyright infringement relating to the Application can be reached as follows:

Attn: General Counsel
Carnival Cruise Lines
3655 NW 87th Avenue
MLGL-815
Miami, Florida 33178-2428

For more information about Carnival’s copyright protection practices under the DMCA and for information on how to contact Carnival’s DMCA agent, please refer to www.carnival.com/about-carnival/legal-notice/copyright.aspx.


12.9 Entire Agreement. This License including the documents incorporated herein by reference constitute the entire agreement with respect to the use of the Application licensed hereunder and supersedes all prior or contemporaneous understandings regarding such subject matter.


THIRD PARTY TERMS. The below Third Party Terms are incorporated herein and made part of this License: Apple and Google.


APPLE: Additional provisions and Usage Rules required by Apple, Inc. (“Apple”) may be found at www.apple.com/legal/itunes/appstore/us/terms.html Indicates external site which may or may not meet accessibility guidelines. Opens in a new window.. If Your Device is manufactured by Apple or if You obtain the downloadable Application through iTunes, You and Carnival acknowledge and agree that Apple and its subsidiaries are third party beneficiaries to this License, and that, upon Your acceptance of the terms and conditions of this License, Apple will have the right to enforce this License against You in its capacity as a third party beneficiary to the License. APPLE SHALL HAVE NO RESPONSIBILITY FOR ANY CLAIMS MADE BY YOU OR ANY THIRD PARTY RELATED TO THE APPLICATION OR YOUR USE OR POSSESSION OF THE APPLICATION, INCLUDING, BUT NOT LIMITED TO (i) PRODUCT LIABILITY CLAIMS, (ii) ANY CLAIM THAT THE APPLICATION FAILS TO CONFORM TO ANY APPLICABLE LEGAL OR REGULATORY REQUIREMENT, (iii) CLAIMS ARISING UNDER CONSUMER PROTECTION OR SIMILAR LEGISLATION, OR (iv) ANY CLAIMS, LOSSES, LIABILITIES, DAMAGES, COSTS OR EXPENSES ATTRIBUTABLE TO ANY FAILURE OF THE APPLICATION TO CONFORM TO ANY WARRANTY, EXPRESS OR IMPLIED. IF YOU HAVE PAID ANY FEE TO APPLE FOR USE OF THE APPLICATION, IN THE EVENT OF ANY FAILURE OF THE APPLICATION TO CONFORM TO ANY APPLICABLE WARRANTY, YOU MAY NOTIFY APPLE, AND APPLE WILL, AS YOUR SOLE AND EXCLUSIVE REMEDY, REFUND TO YOU THE PURCHASE PRICE PAID, IF ANY, FOR THE APPLICATION. APPLE WILL HAVE NO OTHER WARRANTY OBLIGATION WHATSOEVER WITH RESPECT TO THE APPLICATION.


GOOGLE Additional provisions and Usage Rules required by Google Inc. (“Google”) may be found at https://play.google.com/intl/en_us/about/play-terms.html Indicates external site which may or may not meet accessibility guidelines. Opens in a new window.. If Your Device is manufactured by Google or if You obtain the downloadable Application through Google Play, You and Carnival acknowledge and agree that Google and its subsidiaries are third party beneficiaries to this License, and that, upon Your acceptance of the terms and conditions of this License, Google will have the right to enforce this License against You in its capacity as a third party beneficiary to the License.

April 2015



CARNIVAL MOBILE APP PRIVACY NOTICE

Effective Date: 25 May 2018

Introduction


Welcome! Thank you for downloading the CARNIVAL MOBILE APPLICATION ("Application" or "App"). The App is owned and operated by Carnival Cruise Lines, a division of Carnival Corporation ("Carnival," "we," "our" or "us"). This Privacy Notice governs your use of the App and also applies to your use of interactive features (e.g., Carnival Chat), widgets, plug-ins, applications, content, downloads and/or other services that we own and control and make available through the App and/or that posts a link to this Privacy Notice. This Privacy Notice does not apply to our data collection activities offline or otherwise outside of our Application (unless otherwise stated below), and does not govern the data practices of third parties that may interact with our App.


In addition, please review the Application’s End User License Agreement, located at www.carnival.com/about-carnival/legal-notice/termsandconditions.aspx (“License”), which governs your use of the Application. By using our Application, you consent to our Privacy Notice and License and our collection, use and sharing of your information and data, and other activities, as described below.

IF YOU ARE A PARENT OF A CHILD UNDER THIRTEEN (13) WHO MAY DOWNLOAD THIS APPLICATION, PRIOR TO DOWNLOADING THE APPLICATION TO YOUR CHILD’S DEVICE, YOU MUST REVIEW OUR CHILDREN'S PRIVACY NOTICE BELOW.


1. Information We Collect

We collect a variety of information on the Application. The categories of information we collect can include any or all of the below.


Information you provide to us directly. When you register on our App, we collect personal information, such as guest folio and MMDD your name, address, birth date, phone number, folio number, email address, and user name and password. You can elect to upload a personal photograph to use as an avatar ("Profile Information").


We may also collect information you provide about another person, such as a person traveling with you, and any other personal information you provide to us through the Application or in direct communications with us; you are agreeing and acknowledging that you have the express right and authority to do so on their behalf.


Data collected through the use of the Application. We collect information about how you use the Application and content you post to the Application, including activities you participate in, reservations you make, your interactions with your family and friends and with others on the Application, photos and videos you post to the Application, and any content you provide through in-app messages, chat, or similar functionality ("User Content"). To share photos and video, we will access your device camera roll and camera with your permission. If you need to update your permissions, you can do so in the "Settings" app of your device. Please remember that Carnival may, but has no obligation to, monitor, record, and store User Content in order to protect your safety or the safety of other users, to assist with regulatory or law enforcement efforts, or to protect and defend our rights and property. By using the Application, you consent to the recording, storage and disclosure of such communications you send or receive for these purposes.


Biometric Information. Carnival requires a security photo for each passenger. You may take a photo with your mobile phone, tablet or other device ("Device") to use for this purpose. Our facial recognition technology will collect and identify your facial features and facial geometry in order to identify your face in other images. We may use this information for security purposes and to identify you in photos taken by onboard photographers or taken and shared by other guests. Carnival does not share the details of your facial geometry information with any third party. We store this information as long as you are using our App and will permanently delete your facial geometry information within one month after the sailing or earlier upon request. Please contact us at dpo@carnival.com if you have questions or if you'd like to delete your facial geometry information.


Information we collect from social networks. When you interact with our Application through various social media, such as when you login through Facebook, Instagram or others, or when you follow Carnival or share Carnival content on Facebook, Twitter, Pinterest, Instagram or other sites, we may receive information from those social networks including your Profile Information, picture, user ID associated with your social media account, friends list, and any other information you permit the social network to share with third parties. We may use information about your connections on social media to let you know if any of those connections are also on board so that you can invite them to connect through the Application through the Chat feature. Similarly, we may notify that connection that you are on board as they may wish to invite you to Chat. We may even use this information to suggest new friends you may want to connect with, based on mutual friends or shared interests. We will collect and use this information provided by your social networks as otherwise described in this Privacy Notice. The data we receive is dependent upon your privacy settings with the social network. You should always review, and if necessary, adjust your privacy settings on third-party websites and Applications before linking or connecting them to our Application.


Information You Provide About a Third Party. If you send someone else a communication from the App (e.g., to invite family or friends to the Family and Friends feature or the Chat function), we may collect information you provide about that person, such as a name, e-mail address, phone number. Please be aware that when you use any send-to-a-friend functionality on our Application, your contact information, name or user name and message may be included in the communication sent to your recipients. We may also collect information if you create a profile for a Family Member or a Friend who does not have his or her own App account. For example, you may provide that information (first name, surname, and date of birth/age) in order to add the Friend or Family Member to activities or excursions. By providing us with the Profile Information of any other individual, you are agreeing and acknowledging that you have the express right and authority to do so on their behalf.


Address Book Information. With your permission, Carnival may access your contact list available on your Device so that you can locate your friends and contacts who may be on board and invite them to connect on the App, or so that you can send emails or texts to your friends and contacts. We may also use the information collected from your contact list to suggest new friends you may want to connect with on the Application. We make these recommendations based on your address book information as well address book information we collect from other guests and try to find common friendships or connections to introduce you to.


Location Information. The App may collect a unique identifier associated with your mobile phone, tablet or other device ("Device") or Application and your location onboard the ship, through GPS, WiFi, or other mechanism.


We use this information to operate, maintain and provide to you the features and functionality of the Application; to communicate with you and to permit you to communicate with others; to respond to your inquiries; process orders; contact you regarding customer service; let you know about products or services which may be of interest to you or to personalize our service to meet your needs or preferences. This may involve sharing certain information with our medical staff, affiliated companies or third parties, for instance, if you require a wheelchair or have dietary preferences. You also agree that we may share your personal information with our affiliated companies and third parties as described in this Privacy Notice. You further agree that the information you provide is current, accurate and that you will update it if there are any changes. By providing personal information through this Application you explicitly agree to our collection and use of that information as described in this Privacy Notice.


2. How Do We Use the Information We Collect?

With your permission, we may use the information collected when you activate the App to provide you with information about your cruise, activities, products or services that may be of interest to you through the Application.


Personal information is retained in accordance with applicable law and will not be retained for longer than necessary to fulfil the purposes herein.


For information on third parties we share your information with, please see Section on Disclosing Information to Third Parties.


3. How We Use Cookies and Other Tracking Technology to Collect Usage Information

We, and our third party partners, automatically collect certain types of usage information ("Usage Information") when you use the App. To the extent we associate Usage Information with your Personal Information we collect directly from you on the Application, we will treat it as Personal Information. We typically collect this information through a variety of tracking technologies, including cookies, Locally Stored Objects (LSOs) or Flash objects, web beacons, file information and similar technology (collectively, "tracking technologies"). For example, we collect information about your device and its software, such as your Device type, model and manufacturer, mobile carrier, operating system and model, IP address, date and time stamp, and a unique identification numbers associated with your Device or our Application (including, for example, a UDID, Unique ID for Advertisers ("IDFA"), Google AdID, or Windows Advertising ID). We may also collect your mobile phone number and, depending on your Device settings, your geographical location data, including GPS coordinates (e.g., latitude and/or longitude) or similar information regarding the location of your Device, or we may be able to approximate a device’s location by analyzing other information, like an IP address. We also collect information about the way you use our Service, for example, the URL from which you came our Application, the pages you visit, the links you click, how frequently you access the Application, whether you open emails or click the links contained in emails, whether you access the Application from multiple devices, and other actions you take on the App. We may collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for the Application and to understand more about the demographics of our users. We may also work with third party partners to employ technologies, including the application of statistical modeling tools, which attempt to recognize you across multiple devices. Although we do our best to honor the privacy preferences of our users, we are unable to respond to Do Not Track signals set by your browser at this time.


We use or may use the data collected through tracking technologies to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (b) provide custom, personalized content and information, including targeted content and advertising; (c) identify you across multiple devices; (d) provide and monitor the effectiveness of our Application; (e) monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on our App; (f) diagnose or fix technology problems; and (g) otherwise to plan for and enhance our service.


If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject cookies. Please note that doing so may negatively impact your experience using the App, as some features and services on our App may not work properly. Depending on your Device and operating system, you may not be able to delete or block all tracking technologies. You may also set your e-mail options to prevent the automatic downloading of images that may contain technologies that would allow us to know whether you have accessed our e-mail and performed certain functions with it. Deleting cookies does not delete Local Storage Objects (LSOs) such as Flash objects and HTML5. You can learn more about Flash objects - including how to manage privacy and storage settings for Flash cookies - on Adobe's website Indicates external site which may or may not meet accessibility guidelines. Opens in a new window.. If you choose to delete Flash objects from our sites, then you may not be able to access and use all or part of the sites or benefit from the information and services offered.


We and our third party partners may also use cookies and tracking technologies for advertising purposes. For more information about tracking technologies, please see "Third Party Tracking and Online Advertising" below.


4. Promotions, Contests and Sweepstakes

From time to time we may offer promotions contests or sweepstakes or specials (collectively referred to as a "Promotion") on behalf of companies with whom we have joint or cooperative marketing arrangements. You may take advantage of these promotions or specials by clicking on links on our App. You will be transferred to a different site which may not be owned or operated by Carnival where you may be required to provide personal information in order to participate in the promoted products or services. This Privacy Notice does not apply to those sites; please review the relevant privacy notices as posted on those sites.


If you choose to participate, information including your name, address, age, telephone number and email address may be collected. We may also request other information some of which may be optional. We use the information you provide for the purposes of conducting the Promotion and for other purposes described in this Privacy Notice. A Promotion may be sponsored by Carnival alone, with another sponsor or by a third party. Information you provide may be shared with the sponsor or third parties in accordance with this Privacy Notice. We may require the sponsor or third party to provide us with Promotion entrant information for marketing purposes. You must be over the age of 18 to participate in any Promotion or as otherwise provided in the official rules or terms and conditions for such Promotion. When you participate in a Promotion you are subject to the official rules or terms and conditions governing that Promotion which may be posted on the Site relevant to the applicable Promotion or in other locations as Promotion marketing materials and/or websites indicate.


5. Disclosing Information to Third Parties


We may share your personal information in the instances described below. For further information on your choices regarding your information, see the "Control Over Your Information" section below.


Remember, our Application allows you to connect and interact with others. Your name and photo if any will be available by default to other users of the Application, and additional information may be shared with other users if you are listed in the Directory, if you have connected via Chat, or in other instances.


We may share your personal information with:


• Other users of the Application. Your Profile Information and content you post to public areas of the App, including public groups or Friends and Family groups, will be viewable by other users of the App. We also share your information with third parties with whom you communicate directly on the App. You control who you want to communicate with and what information you shares. We cannot control what a third party user may do with your content once you have shared it through the Application. Please do not provide personal information you would not want to be public. You may be able to control the visibility of some of your information and actions in your Settings (see "Control Over Your Information" below);


• Third parties at your request. For example, you may have the option to share your activities or photos with your friends through email, text or on various social media sites, including on Facebook;


• Third parties with your authorization. For example, it may be necessary to share your personal information with third parties in order to complete a transaction for you, or to facilitate your emails, tweets or postings to social media sites. These third party sites will handle your information, emails, tweets, or postings according to their own privacy policies. We encourage you to review and, if necessary, adjust your privacy settings on these sites before posting to them through our App.;


• Third parties with whom we partner to provide contests, sweepstakes or other promotional activities, which will usually be identified by name in the Official Rules of the contest or sweepstakes;


• Third parties who may have products or services we think you may enjoy;


• Appropriate persons, agents, vendors or service providers or entities to: (1) comply with the law, applicable regulations, governmental and quasi-governmental requests, court orders or subpoenas, to enforce our Legal Notices or other agreements, or to protect our rights, property or safety or the rights, property or safety of our users or others (e.g., to a consumer reporting agency for fraud protection etc.); (2) facilitate a purchase, transfer or sale of services or assets (e.g., in the event that substantially all of our assets are acquired by another party, customer information may be one of the transferred assets); (3) perform functions on our behalf (e.g., analyzing data, providing marketing assistance, providing customer service, processing orders, sending emails about our products or services, etc.) or (4) as otherwise described in this Privacy Notice.


We may also gather de-identified or aggregated data about you and disclose such information with third parties in a way that does not reasonably identify you as an individual.


Personal information about you may be shared with governmental and recognized law enforcement agencies (such as Customs and the US Department for Homeland Security) prior to boarding, during your cruise, or after disembarkation, for security and immigration purposes. Personal information may also be shared with these agencies in order to prevent and detect crime as well as to safeguard children and vulnerable adults.


6. Your Control Over Your Information

Profile and Account. You are responsible for the accuracy and completeness of all information you provide to us. You may, at any time, access and make changes or corrections to your Profile Information or preferences simply by visiting the My Profile page of the App. You may also direct us to change your information by email or telephone at the address provided below.


Access to your Device Information. You may control the App's access to your device information through your "Settings" app on your device. For instance, you can withdraw permission for the App to access your address book, photo stream and camera.


Control over your Communications Preferences. You can direct us to remove your email address from our mailing list simply by clicking on the "unsubscribe" link provided in such communications. We will act on your instructions promptly, but making changes may take two weeks or more to become effective. You may not opt-out of service-related communications (e.g., account verification, transactional communications, changes/updates to features of the App, etc.).


Affiliate Marketing Opt-Out. You may opt-out of having Carnival share your information with third parties for marketing purposes by emailing dpo@carnival.com or contact us toll free at 1-888-CARNIVAL.


7. Third Party Tracking and Online Advertising

We may share, or we may permit third party online advertising networks, social media companies and other third party services, to collect, information about your use of our App over time so that they may play or display ads that may be relevant to your interests on our App as well as on other websites or apps, or on other devices you may use. Typically, though not always, the information we share is provided through cookies or similar tracking technologies, which recognize the device you are using and collect information, including hashed data, click stream information, browser type, time and date you visited the site, and other information. This information is used to display targeted ads on or through our App or on other websites or apps, including on Facebook. We or the online advertising networks use this information to make the advertisements you see online more relevant to your interests. As noted above, depending on your browser or Device, you may be able set your browser to delete or notify you of cookies and other tracking technology by actively managing the settings on your browser or Device. You may also be able to limit interest-based advertising through the settings on your Device by selecting "limit ad tracking" (iOS) or "opt-out of interest based ads" (Android). To learn more about interest-based advertising and how you may be able to opt-out of some of this advertising, you may wish to visit the Network Advertising Initiative’s online resources Indicates external site which may or may not meet accessibility guidelines. Opens in a new window., and/or the Digital Advertising Alliance Consumer resources Indicates external site which may or may not meet accessibility guidelines. Opens in a new window., and you may also adjust your ad preferences through your Facebook settings. Some of these opt-outs may not be effective unless your browser is set to accept cookies. Furthermore, if you use a different device, change browsers or delete the opt-out cookie, you may need to perform the opt-out task again. You may also be able to opt-out of some – but not all – interest-based ads served by mobile ad networks by visiting youradchoices.com/appchoices Indicates external site which may or may not meet accessibility guidelines. Opens in a new window. and downloading the mobile AppChoices app.


8. Security Procedures to Protect Information


Data storage and transfer: Your information collected through our App may be stored and processed in the United States or any other country in which Carnival or our affiliates or service providers maintain facilities. If you are located in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to the U.S. or any other country in which Carnival or our parent, subsidiaries, affiliates, or service providers maintain facilities and the use and disclosure of information about you as described in this Privacy Notice.


Keeping your information safe: We care about the security of your information and employ physical, administrative, and technological safeguards designed to preserve the integrity and security of all information collected through our App. However, no security system is impenetrable and we cannot guarantee the security of our systems 100%. While we take steps to protect your personal information and keep it secure, you also play a role in protecting your information. You can help to maintain the security of your online and mobile transactions by not sharing your folio number, username, or password with anyone. Carnival cannot guarantee the security of any information you transmit to us or from our App, and therefore you use our App at your own risk.


9. Links to Third Party Services

This Application may contain links to other sites such as our affiliates and third parties. This Privacy Notice only addresses Carnival's use and disclosure of your information collected on this site, if any. While we try to link only to sites that share our standards and respect for privacy, we are not responsible for the privacy practices of our affiliates or any other third parties or the content of linked sites, although we do encourage you to read the applicable privacy policies and terms and conditions of such parties or web sites.


10. Your California Privacy Rights


If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of personal information to third parties for their direct marketing purposes during the immediately preceding calendar year. You may make one request each year by emailing us at dpo@carnival.com.


11. For Customers in the EU


If you reside in the EU, you are entitled to the following rights in respect of personal information that we hold:

  • • Right of Access. The right to obtain access to your personal information.
  • • Right to Rectification: The right to obtain rectification of your personal information without undue delay where that personal information is inaccurate or incomplete.
  • • Right to Erasure. The right to obtain the erasure of your personal information without undue delay in certain circumstances, such as where the personal information is no longer necessary in relation to the purposes for which it was collected or processed.
  • • Right to Restriction. The right to obtain the restriction of the processing undertaken by us on your personal information in certain circumstances, such as where the accuracy of the personal information is contested by you, for a period enabling us to verify the accuracy of that personal information.
  • • Right to Object. The right to object to us processing personal information relating to you.
  • • Right to Port. The right to obtain certain personal information from us in a format that can be transferred electronically to a third party.
  • • Right to be Informed. The right to be informed about the personal information being processed.

In some cases, our ability to uphold these rights for you may depend upon our obligations to process personal information for security, safety, fraud prevention reasons, compliance with regulatory or legal requirements, or because processing is necessary to deliver the services you have requested. Where this is the case, we will inform you of specific details in response to your request. For further information on how to exercise those rights, you may contact our Data Protection Officer by sending an email to dpo@carnival.com.


The procedure for exercising your data subject rights is available at www.carnival.com/request-forms/eu-customer-data-subject-rights.aspx.


You also have the right to lodge a complaint with the relevant data protection regulator.


12. Changes to this Privacy Notice


We will occasionally amend this Privacy Notice to reflect company and customer feedback and we reserve the right to make changes to this Privacy Notice at any time. Continuing to use our App after we publish changes to this Privacy Notice means that you are consenting to the changes. The provisions contained in this Privacy Notice supersede all previous notices or policies regarding our privacy practices with respect to this App. We encourage you to check this Application frequently to see the current Privacy Notice to be informed of how Carnival is committed to protecting your information and providing you with improved content in this Application in order to enhance your mobile cruise planning experience. If we make material changes to this Privacy Notice we will post the revised Privacy Notice and the revised effective date on this site.


13. Children's Policy


We recognize the need to provide further privacy protections with respect to personal information we may collect from children on our sites and applications. Children under 13 ("Child” or "Children") may download the Application but cannot provide information, make purchases, or engage the chat function without the explicit authorization of a parent or legal guardian. Consistent with the requirements of the Children's Online Privacy Protection Act ("COPPA"), when we determine that the user of an application is age 12 or under, we collect only as much personal information as necessary to be able to provide the informational functions of the application for the Child passenger and notify the parent or guardian associated with the Child on the ticket contract. We require a parent or guardian to verify consent by credit card charge or other payment method (with a nominal charge involved) to authorize the Child to chat with others through the Application, make purchases, or provide additional personal information. Please contact us at dpo@carnival.com if you believe we have inadvertently collected personal information from a Child under 13 without necessary parental consent so that we can delete this information as soon as possible.


When a parent or guardian provides consent for a Child under 13 to use the Application, the following policies and practices apply:


How a Child's Personal Information is Collected. During the registration process, we may ask the Child's month and day of birth and folio number. During the sailing, we may collect and use facial recognition data, which will be discarded within one month after the sailing or earlier upon request. We strongly advise children never to provide any personal information in their usernames. If a parent or guardian provides consent for the Child to use the chat and purchase functions, we will also collect the information the Child provides in chat content as well as a record of purchase transactions.


How a Child's Personal Information is Used. We use the personal information collected to provide the functions of the Application, so that the Child can view the shipboard schedule, select activities. With the parent's consent, the Child may also make on-board purchases, and use the Chat function to communicate with Family members who have been approved by the parent and identified in "Contacts."


How Parents May Access and Control a Child's Information. At any time, parents can refuse to permit Carnival to collect further personal information from their Child in association with a particular account, and can request that we delete from our records the personal information we have collected in connection with that account. Please keep in mind that a request to delete records may lead to a termination of an account or other service.


Where a Child has created an account, we use two methods to allow parents to access, change, or delete the personally identifiable information that we have collected from their Children.


(1) Parents can request access to and delete their Child's personal information by logging on to the Child's account through the Child's Device. Parents will need their Child's username and password.


(2) Parents can contact Guest Services to request access to, change, or delete their Child's personal information by visiting the Guest Services desk on board. If you believe your child is participating in an activity that collects personal information and you or another parent/guardian have NOT given consent for, please feel free to contact us Guest Services.


14. Your Comments are Appreciated


If you have any questions, comments or complaints regarding our Privacy Notice, you can contact us via telephone at1-888-CARNIVAL, or email dpo@carnival.com. This site is owned and operated by Carnival Cruise Lines, a division of Carnival Corporation, which controls any information submitted through this site.


TERMS AND CONDITIONS

PLEASE READ THESE TERMS AND CONDITIONS PRIOR TO USING THIS SITE.

By using this Site, you are deemed to agree to the following terms and conditions. If you do not accept these terms and conditions, please stop using the Site:

By using this site, you agree to the following terms and conditions:

OWNERSHIP AND RESTRICTIONS ON USE

This website, www.Carnival.co.uk  (the “Site”) is owned and operated by Carnival Cruise Lines, a business division of Carnival Corporation

All materials contained in this site are the copyrighted property of CARNIVAL. No material from www.Carnival.co.uk. or any Web site owned, operated, licensed, or controlled by CARNIVAL collectively or any one of which is referred to as "the Carnival Sites" may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, except that you may download one copy of the materials on any single computer for your personal, non-commercial home use only, provided you keep intact all copyright and other proprietary notices. Modification of the materials or use of the materials for any other purpose is a violation of CARNIVAL's copyright and other proprietary rights. For purposes of these terms, the use of any such material on any other Web site or computer network environment is expressly prohibited. Carnival owns all right, title and interest in and to all trademarks, service marks, and trade names included in the Web Site. For additional information about Carnival’s copyright, trademark and other intellectual property rights, please click here.

Any personal information you provide to us while registering or when using www.Carnival.co.uk will be used by Carnival in accordance with Carnival’s Privacy Notice, which you can view which you can view here. Non-personal information you send or communicate to us, such as questions, comments or inquiries, will be not considered personal information and therefore will not be subject to our Privacy Notice. Accordingly, Carnival may use any such non-personal information you supply to us, which may include, but is not limited to, any inventions, ideas, concepts or know-how, without restriction or liability.

REGISTRATION, PASSWORD AND SECURITY

When you register with Carnival.co.uk, you will create a login name and a password in completing the registration process and will provide us with certain information. It is your responsibility to provide us with true and accurate information during the registration process. Carnival will accept your information as it is provided to us. We will not verify the truth, accuracy or completeness of your information and we expressly disclaim any liability in connection therewith. You are solely responsible for maintaining the confidentiality of your password and account, and are fully responsible for all activities that occur under your password or account. It is also your sole obligation to immediately notify Carnival of any unauthorized use of your account or any other breach of security.

MODIFICATION OF TERMS

Carnival reserves the right to change, modify, add, or remove portions of these terms at any time at our discretion. You must check these terms periodically for changes as you are legally bound by them. Your continued use of the Site subsequent to the revisions of these terms means you accept those changes.

TERMINATION

CARNIVAL may terminate your use of the Site for any reason, with or without notice. Upon termination, you must destroy all materials obtained from this and any and all other CARNIVAL site(s) and all copies thereof, whether made under the terms of these terms or otherwise.

LINKS

Carnival, at its discretion, may provide links to other web sites or resources or allow third party web sites to link to www.Carnival.co.uk. Because Carnival has no control over such web sites or resources, you expressly understand and agree that Carnival is not responsible in any way or form for the contents, products, advertising, materials, services or resources contained on any other web sites and Carnival does not endorse or sponsor any third party web sites. Carnival is not responsible or liable, whether directly or indirectly, for any damage, loss or claims by or in connection with your use or reliance on any content, products, advertising, materials, services or resources available on or through such web sites

LIMITATION OF LIABILITY

NOTHING IN THESE CONDITIONS SHALL LIMIT OR EXCLUDE CARNIVAL’S LIABILITY FOR (A) DEATH OR PERSONAL INJURY CAUSED BY ITS NEGLIGENCE, OR THE NEGLIGENCE OF ITS EMPLOYEES, AGENTS OR SUBCONTRACTORS AND (B) FRAUD OR FRAUDULENT MISREPRESENTATION. SUBJECT TO THE FOREGOING UNDER NO CIRCUMSTANCES SHALL CARNIVAL SHALL BE LIABLE FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE MATERIALS IN THIS SITE, INCLUDING LOSS OF INCOME OR REVENUE, LOSS OF BUSINESS, LOSS OF PROFITS OR CONTRACTS, LOSS OF ANTICIPATED SAVINGS, LOSS OF DATA WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORSEEABLE. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT SHALL CARNIVAL'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THIS SITE.

OTHER

If any provision of these terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between us relating to the subject matter herein and shall not be modified except in writing, signed by all parties.

INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world.  All such rights are reserved. Carnival owns all right, title and interest in and to all trademarks, service marks, and trade names included in the Site.

No material from the Site or any other website owned, operated, licensed, or controlled by Carnival may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. 

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a license to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

UPLOADING MATERIAL TO OUR SITE

To extent that the Site provides interactive capabilities that allows you to submit information or data on the Site, you expressly agree that you must not upload to, distribute through, or otherwise publish through the Site any content which is libelous, defamatory, obscene, pornographic, threatening, invasive of privacy rights, abusive, illegal, or otherwise objectionable or that would constitute or encourage a criminal offence, infringe or violate the rights of any party, or that would otherwise give rise to a liability under or breach of any law. We have the right to remove any material or posting you make on our Site if, in our opinion, such material does not comply with the foregoing content requirements.

By uploading or submitting any materials to us, you automatically grant (or warrant that the owner of such rights has expressly granted) us a perpetual, royalty-free, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from and distribute such materials or incorporate such materials into any form, medium, or technology now known or later developed throughout the world. In addition, you warrant that all so-called "moral rights" in those materials have been waived.

We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other use to the Site.

ACCESS TO SITE

Access to our Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our Site is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our Site, or our entire site, to users who have registered with us.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

You are responsible for making all arrangements necessary for you to have access to our Site.  You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them. 

OUR SITE CHANGES REGULARLY

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

VIRUSES, HACKING AND OTHER OFFENCES

You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

GOVERNING LAW AND JURISDICTION

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to the Site. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

SHORE EXCURSION IMPORTANT CONDITIONS

Please read the following information before ordering any shore excursions online. These conditions are binding once you purchase any shore excursion provided by independent tour operators through Carnival. The deadline for making shore excursion bookings online is 3 days prior to sailing, unless otherwise noted in the shore excursion description. All of the shore excursions listed on the carnival.com website may not be available for every cruise itinerary.

All excursions are subject to change without notice. Descriptions, departure times, itineraries, pricing and locations may be altered and may vary due to unforeseen circumstances. Descriptions and excursion lengths are all based on approximate times and predetermined points of interest. Changes may be unavoidable and can be made at the tour operator’s sole discretion. Departure times and meeting places will be printed on the shore excursion ticket. As a delay may result in a missed excursion or interfere with the excursion’s normal operation, guests are required to report to the specified location, at the designated departure time.

You will be required to pay for your shore excursion order in full using our secure online credit card processing.  If online payment is made with a credit card, a handling charge of 1.5% of the total USD amount will be added to your charges. You will receive instant online confirmation that your order has been paid in full. Your tickets will be delivered to your cabin prior to embarkation.

Shore Excursion Cancellation and Refund Policy

Shore excursions may be cancelled by Carnival or the Tour Operator due to inclement weather conditions, or any other reason whatsoever. In which case, and as your sole recourse, full refunds will be made to guests who have purchased cancelled excursions.

Excursions may be canceled or modified depending on the number of guests participating. Some excursions require a minimum number of guests to operate. If this minimum is not met, excursions may be cancelled by the Tour Operator and full refunds will be issued.

For online cancellations that occur outside the cut-off window, 3 days prior to sailing, a full refund will automatically be posted to the credit card that was used to pay for the shore excursion order. Please allow 5-7 business days for the credit to post to your account. No changes can be made within the cut-off window. If you need to make changes after the cut-off date, you must wait until sailing and see the Shore Excursion Manager onboard. In the event of a cruise booking cancellation within the cut-off window, a full refund will automatically be posted to the credit card used to pay for the order.

If the designated contact person on a shore excursion order must cancel from their cruise booking and the remaining guests who are sailing would like to retain the shore excursion order, a new contact person needs to be assigned. If a designated contact person cancels and does not reassign the responsibility, the associated shore excursion orders will automatically cancel and be refunded.

Once onboard, cancellations are subject to a 25% cancellation charge. However, within 24 hours of arrival in port, all shore excursion orders are non-refundable. A refund, less any applicable cancellation charges, will be applied to the designated contact person’s sail and sign account. Carnival will only offer shipboard credit for shore excursion order refunds, but note any credit not utilized by the end of your cruise will be refunded via check payable in USD to the order’s designated contact person on the morning of debarkation.

Responsibility

Shore Excursion and other services and activities are provided by independent contractors.  Carnival will endeavor to select reputable and competent local Shore Excursion Suppliers. The terms and conditions of the Suppliers will be applicable and are expressly incorporated into the Contract between the Guest and Carnival.  These may limit or exclude liability of the Supplier.  The liability of Carnival will not exceed that of any Supplier.  Local laws and regulations of the relevant country will be relevant in assessing performance of the services of any Supplier.  Carnival does not operate, perform or otherwise organise and/ or audit any shore excursions. All Guests must ensure that they are fit and healthy to undertake Shore Excursions.

Excursions/Tours & Activities not Sold by Carnival

Carnival recommends that guests do not engage in excursions, tours or activities that are not sold through Carnival as Carnival has no familiarity whatsoever with these services or their operations.  Where Guests purchase Shore Excursions and activities directly with a local Supplier then in such circumstances, the local Supplier is entirely independent of Carnival even where Carnival assists in booking such activities available as agent or otherwise. Carnival is not responsible for any acts or omissions that are wholly attributable to the fault of the local Supplier. 

Restrictions

Please note that there are certain restrictions based on age, health, weight and/or height, which have been imposed by the individual excursion operators for your own safety. Carnival urges you to abide by them.

Tour operators have the right to require any individual to withdraw from an excursion at any time if they deem that individual’s conduct detrimental to or incompatible with the interests, comfort, well-being or harmony of the group as a whole. Tour operators reserve the right to alter or adjust excursions to meet local conditions for participant safety and convenience. Neither Carnival nor local tour operators will extend financial reimbursement to compensate for a guest’s disappointment in the event that circumstances beyond the reasonable control of Carnival or the tour operator make it impossible to provide services as intended.

Helicopter Weight Policy

The Federal Aviation Administration requires guests’ weights and names for weight and balance calculations as well as flight manifesting. Any guest whose weight is 250 pounds or more will be required to purchase a seat and a half. You must purchase the specific helicopter excursion for guests over 250 pounds or you will be refused service. Once onboard you may see the Shore Excursion Manager for assistance.

Pricing

Prices for shore excursions are quoted per person, in U.S. dollars and are subject to change without notice. Prices also vary by departure date and time and are capacity controlled. Some restrictions may apply. Most prices include transportation and when noted, meals, refreshments, guides and entrance fees. On snorkeling, scuba and golf excursions, only the equipment specified is included in the price. Some fishing excursions, particularly in Alaska, require the purchase of a fishing license, unless otherwise noted. Please see Fishing Policies.

Children three years old or less, who do not occupy a seat, will not be charged and do not require a ticket unless noted in the shore excursion description. Children between the ages of 4 to 12 years and teens between the ages of 13 to 18 years will be charged full adult price or special child/teen prices, when applicable and noted. Guests under 18 years of age must be accompanied by an adult to participate in shore excursions. Some excursions require a minimum age to participate and will be noted accordingly.

Fishing Policies

Alaska State law requires a valid one-day fishing license, which may be purchased from your excursion boat captain. In addition, during King Salmon season, you are also required to purchase a King Salmon license. Children 12 and under are required to wear life jackets at all times while onboard the fishing boat. Children must weigh 40 pounds or more to fit the life jacket and participate in the fishing excursion.

Personal Possessions

Neither Carnival, nor the Tour Operators will be responsible for personal possessions abandoned or neglected. Do not leave your possessions unattended at any time, either in the vehicles in which you are traveling or otherwise. Remember coats, umbrellas, cameras, handbags, wallets, traveling bags, binoculars, and similar items remain, at all times throughout the shore excursion, under the guest’s custody and control.

Transportation

Guests should consider that standards of transportation vary considerably throughout the world. Air-conditioned motorcoaches are not available in many areas. In some destinations, local buses are the best available. Guests wishing to travel with friends should all leave the ship together, as this will help the shore excursion staff allocate sufficient space in the same vehicle.

Please note that motorcoaches and other forms of transportation may require guests to climb 2 to 3 steps. Most, but not all motorcoaches, can accommodate collapsible wheelchairs. Staff is not obligated to lift guests into or out of vehicles. Tendering may prevent guests in wheelchairs from going ashore at certain ports of call. For further information about specific excursions’ transportation accessibility, please look for the accessibility advisories online, represented by a blue wheelchair icon or see the Shore Excursion Manager onboard.

Required Documentation & Identification

Please note that travel documentation requirements vary by destination and change often. It is the responsibility of the guest to provide valid travel and medical history documents required for air travel, debarkation at various ports of call and re-entry into the appropriate country of origin.

Your Sail & Sign Card will serve as your identification card when you re-board the ship in a port of call. Remember to take it with you whenever you go ashore. You will be required to show it to a Carnival security officer in order to re-board the ship.

OTHER

If any provision of these terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between us relating to the subject matter herein and shall not be modified except in writing, signed by all parties.

Effective Date: [December 3, 2012]. © 2012 Carnival Corporation.
INTERNATIONAL CRUISE LINE PASSENGER BILL OF RIGHT

The Members of the Cruise Lines International Association are dedicated to the comfort and care of all passengers on oceangoing cruises throughout the world.  To fulfill this commitment, our Members have agreed to adopt the following set of passenger rights:

 


1. The right to disembark a docked ship if essential provisions such as food, water, restroom facilities and access to medical care cannot adequately be provided onboard, subject only to the Master’s concern for passenger safety and security and customs and immigration requirements of the port.

 


2. The right to a full refund for a trip that is canceled due to mechanical failures, or a partial refund for voyages that are terminated early due to those failures.

 


3. The right to have available on board ships operating beyond rivers or coastal waters full-time, professional emergency medical attention, as needed until shore side medical care becomes available.

 


4. The right to timely information updates as to any adjustments in the itinerary of the ship in the event of a mechanical failure or emergency, as well as timely updates of the status of efforts to address mechanical failures.

 


5. The right to a ship crew that is properly trained in emergency and evacuation procedures.

 


6. The right to an emergency power source in the case of a main generator failure.

 


7. The right to transportation to the ship’s scheduled port of disembarkation or the passenger’s home city in the event a cruise is terminated early due to mechanical failures.

 


8. The right to lodging if disembarkation and an overnight stay in an unscheduled port are required when a cruise is terminated early due to mechanical failures.

 


9. The right to have included on each cruise line’s website a toll-free phone line that can be used for questions or information concerning any aspect of shipboard operations.

 


10. The right to have this Cruise Line Passenger Bill of Rights published on each line’s website.

COPYRIGHT & TRADEMARKS

Carnival Cruise Line © 2006 - 2016 Carnival Corporation All Rights Reserved

The Carnival name is one of the most widely recognized in the cruise industry, and the trademarks developed by Carnival Cruise Line (“Carnival”) identify the Carnival product and differentiate Carnival’s services from those of its competitors.



"Carnival," "Carnival Cruise Lines," "Carnival Cruise & Design," "Carnival's Got the Fun!" "Camp Carnival & Design," the Winged Ship Funnel Designs, "the Fun Ships," “Fun Ship,” "The Most Popular Cruise Line in the World," “World’s Most Popular Cruise Line,” "Currents," "Club Carnival," "Fly Aweigh," "FunPass," "Carnival Capers," "Carnival Players Club and design," "The Carnival Vacation Store," "Carnival Vacation Guarantee," "Carnival Cruise Vacation Protection Plan," “Fun Vision," "The Players Quarterly," "Sail & Sign," the Carnival Cruise Line ship names, Carnival shipboard and shoreside program and amenity names and other trademarks, slogans, logos and imagery used in the advertising and promotional material published by Carnival and in Carnival’s web sites are, whether or not registered, owned by Carnival.



Carnival considers its compilation of links to Internet resources, the description of those resources and the information contained within Carnival's web sites to be copyright-protected material. You are not authorized to copy, reproduce or modify any portion of Carnival's web sites without prior written authorization.



The name of Carnival and its trademarks, service marks, trade names, patents, copyright-protected material and imagery may not be used without prior, specific, written permission from Carnival, except by those travel agents who advertise, market and book Carnival cruises in conformity with their Travel Agent Agreement with Carnival. For all other purposes, whether commercial or personal, the transmission, use, copying or modification of the Images, in whole or in part, in any form or by any means, whether electronic, mechanical, by photocopy or recording, is strictly prohibited without the prior written consent or licensure of Carnival. Unauthorized use of the Imagery and the information contained herein may constitute a violation of applicable intellectual property, criminal, civil or privacy laws. In no event may a Carnival trademark be combined with or appear as a trademark or logo next to any other business name, word(s) or logo(s) without express written authorization from Carnival.



GOVERNING LAW AND JURISDICTION

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to the Site. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.


NO WARRANTY

THE MATERIALS IN THIS SITE ARE PROVIDED WITHOUT ANY GUARANTEES, CONDITIONS OR WARRANTIES OF ANY KIND AS TO THEIR ACCURACY EITHER EXPRESS OR IMPLIED TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW. CARNIVAL DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE MATERIALS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. CARNIVAL DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE MATERIALS IN THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU (AND NOT CARNIVAL) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

If you have reason to believe that any person, company or business has violated Carnival's trademark rights or infringed Carnival's copyright-protected material, please notify via email at webmaster@carnival.com.

Effective Date: [December 3, 2012]. © 2012 Carnival Corporation.



CRUISE CANCELLATION AND ITINERARY CHANGE POLICY



CHANGE OF ITINERARY POLICY:

It is important to read this and become acquainted with the specific conditions and limitations of your Contract including time limitations and the proper venue in which to file suit. Please refer to the terms and conditions of your contract and in particular paragraph 10.

Carnival reserves the right to cancel or substitute any scheduled port of call at any time and for any reason whatsoever without prior notice and shall not be liable for any loss to guests by reason of such cancellation or substitution.



CRUISE CANCELLATION AND ITINERARY CHANGE POLICY CRUISE CANCELLATION:

If a cruise is cancelled, guests will be given the option to receive either a refund or a future cruise credit.



ITINERARY CHANGE PRIOR TO DEPARTURE:

If Carnival has adequate notice prior to sailing that a vessel will deviate from the published itinerary it will promptly – upon making the itinerary change -- notify guests of the change through their travel agents or directly, in the case of a direct guest booking.



If the Itinerary Change is a Significant Alteration to the Package, the Guest will have the choice of either accepting the alteration, accepting an offer of an alternative holiday of comparable standard if available (Carnival will refund any Price difference if the alternative is of a lower value) or cancelling the Package and receiving a full refund of all monies paid. The Guest recognises and agrees that it will not normally be possible for Carnival to offer an appropriate substitute holiday which is available at about the same time as and/or with a similar Itinerary to that originally booked, but Carnival will do its best to provide a suitable alternative holiday of similar duration and value. The Guest must notify Carnival of his decision as soon as reasonably possible. A major change of the itinerary would be considered to be a Significant Alteration.



Due to the nature of a cruise vacation, itinerary changes sometimes become necessary for safety, weather or other reasons beyond the control of Carnival. If the itinerary change is for reasons beyond Carnival's exclusive control, including but not limited to safety, security, weather, strikes, tides, hostilities, civil unrest, port closings, emergency debarkations of guests or crew, late air, sea, car or motor coach departures or arrivals, mechanical breakdowns or problems not known to Carnival, itinerary changes consistent with U.S. State Department travel warnings / advisories or other applicable US or foreign governmental advisories, guests will not be provided any compensation.



ITINERARY CHANGE AFTER DEPARTURE:

In the event an itinerary change becomes necessary while the ship is at sea or when notice prior to sailing is not feasible, Carnival and/or the Master will attempt to substitute an alternative port. Carnival and/or the Master may, in their discretion and for any purpose, deviate in any direction or for any purpose from the direct or usual course, and omit or change any or all ports of calls, arrival or departure times, with or without notice, for any reason whatsoever, all such deviations being considered as forming part of and included in the proposed voyage. Carnival shall have no liability for any refund or other damages in such circumstances.

However, in the unlikely event of Carnival being unable to provide a significant proportion of the Itinerary after departure, Carnival will make suitable alternative arrangements, at no extra cost to you, for the continuation of the Package. If the Guest does not accept them, for good reasons, or it is impossible to make suitable alternative arrangements, we will, where appropriate, provide you with transport back to the place of departure or to another place to which you have agreed with us. Compensation will not be payable if an alteration is minor or it does not effect the value of the cruise or if Carnival is not able to provide a significant proportion of the itinerary due to an event of Force Majeure or is not at fault.



REFUND OF GOVERNMENT FEES AND TAXES:

If a port is cancelled from the scheduled itinerary, a refund of the government fees and taxes for the cancelled port will be offered via a shipboard credit.



THIRD PARTY COSTS RESULTING FROM CRUISE CANCELLATIONS OR ITINERARY CHANGES:

Carnival shall not be liable to guests for any charges, fees or expenses paid or owed to third parties by guests (such as air travel booked by a guest directly with an airline) in connection with a cancelled cruise or an itinerary change for any reason.



CARNIVAL'S SMS MESSAGE AND ALERT SERVICE AGREEMENT


Your use of Carnival’s text message and alert service (the “Service”) is governed by this SMS Message and Alert Service Agreement (“Agreement”) which incorporates the terms of the cruise ticket contract as if restated herein. You must be at least 18 years old to use the Service, and if you are under18, your parent or legal guardian must have read and agreed to the below terms before subscribing.


Please read the terms and conditions contained in this Agreement carefully. Your use and continued access of the Service will constitute your ongoing agreement to this Agreement with its changes and revisions. For purposes of this Agreement "you" shall mean the owner or authorized user of the mobile device whose telephone number is submitted to subscribe to the Service. You further represent that you are authorized to accept these terms and conditions. If you cannot accept this Agreement, do not use the Service. This Agreement may be modified at any time without any prior notice. It is your responsibility to regularly check the site to determine if there have been changes to this User Agreement and to review such changes. Your failure to abide by this Agreement or any other terms or conditions posted anywhere within the Service may result in suspension or termination of your access to the Service, without notice, in addition to Carnival's other remedies.


1.     The Service

                   i.            Subscription to the Service:

The Service includes sending subscribers text messages (SMS) about sailing alerts or payment reminders/cancellations or both.  Text messages may be auto-dialed or prerecorded.  Payment reminder/cancellation texts will be limited to 5 texts before the commencement of your voyage.  The number of sailing alerts will depend on the voyage booked but will not exceed ten (10) per voyage.


To participate in this Service, simply check the box confirming acceptance to the Service in the Online Check-in system and provide your mobile telephone number.  You can also subscribe with our contact center over the phone. By subscribing to the Service, you represent and warrant that you are the registered owner or authorized user of the mobile phone or wireless device (“Device”) whose telephone number is submitted. You agree and represent that the Device phone number registered for the Service is  accurate and up-to-date. If your number  changes, you must immediately update it.


For additional information regarding use of personal information you supply or communicate to Carnival or the Service, please see our Privacy Notice.


                 ii.            Functionality; Security; Mobile Use Precautions


This Service is offered on an “as is” and “as available” basis without warranties of any kind, except as otherwise expressly stated. Text messaging service may not be available at all times and in all areas; certain variables could affect delivery of the messages, including but not limited to the functionality of your carrier’s network and text messaging platform, and restrictions set by your carrier to your account. Carnival or its text messaging provider does not guarantee message delivery, timeliness, or that messaging Services, will be available at all times. Carnival is not responsible for messages that are lost or misdirected.  Carnival will send you a confirmation text when you have opt in or out to receive text messages.


If you have reason to believe that access to your Device is no longer secure (e.g., loss, theft or unauthorized disclosure or use of your Device used to access the Service), you must promptly change your contact information in Carnival’s online check-in system.


You are solely responsible for keeping the Service updated with your current phone number. Blocking messages will disable the ability to send or receive text messages. Carnival shall not be liable for information sent to a Device that is associated with your outdated mobile phone number. If you install any software or enable any service that stores information from the Service on any Device or computer, it is your responsibility, prior to transfer of such Device, to remove your information or otherwise disable access to such software or service, in order to prevent unauthorized access to your information or account.


              iii.            Third Party Charges and Mobile Alerts


A mobile phone or wireless device is required to use the Service. The messaging Service is not available on all rates plans. Your carrier may charge you for each text message sent and received. Higher rates may apply to messages received when travelling internationally. Contact your carrier for text messaging rates and terms applicable to your plan. You are solely responsible for any fees or charges incurred from participating in the Service. Under no circumstances will Carnival, its selected third party service provider, any of its agents or respective corporate affiliates be responsible or liable for any text messaging or wireless service charges incurred by you or a person that had access to your mobile phone or wireless device, or for any overcharge or billing error by or any billing dispute with your participating carrier.


              iv.            How to Cancel the Service:


You may cancel this Service at any time by texting the keyword “STOP” to 278473. The STOP request includes your agreement that Carnival or its third party service provider may send to your Device a single confirmation message within 24 hours of receipt of your STOP message.


              v.            Use of the Service


The Service is intended for your personal, noncommercial use only. You are solely responsible for maintaining confidentiality of your contact information and information received on your Device, and for failure to do so. You are solely responsible for all use of the Service by you and anyone you allow access to the Service on your Device.


2.     Third Party Service Providers


Carnival reserves the right to hire a third party for the purpose of providing its Service. You acknowledge that all third party Service providers are independent contractors, and that Carnival neither supervises nor controls their actions, nor makes any representation either express or implied as to their suitability. You agree that Carnival assumes no responsibility, does not guarantee performance and in no event shall be liable for any negligent or intentional acts or omissions, loss, damage, injury or delay to Guest and/or Guest’s property or effects in connection with the Service.  Consent to receive messages from Carnival includes consent to receive messages transmitted for Carnival by a third party. 


3.     Intellectual Property


The Service contains material that is owned by Carnival and protected by state, national and international copyright, trademark and other intellectual property laws. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any material, including code and software, from the Service.


You agree not to disrupt, overwhelm, attack, modify or interfere with the Service or its associated software, hardware and/or servers in any way, and you agree not to impede or interfere with others' use of the Service. You further agree not to alter or tamper with any information or materials on or associated with the Service.


4.     Indemnification


You agree to indemnify Carnival and its affiliates, employees, agents, representatives and third party Service Providers, and to defend and hold each of them harmless, from any and all claims and liabilities (including attorneys fees) which may arise from your conduct, from your unauthorized use of material obtained through the Service, or from your breach of this Agreement, or from any such acts through your use of the Service.


5.     Disclaimer Of Warranty And Limitation Of Liability


You acknowledge that you are using the service at your own risk. The Service is provided “as is,” and Carnival, its affiliates and its third party Service providers:

   

•     expressly disclaim any and all warranties, express and implied, including but not limited to any warranties of accuracy, reliability, title, merchantability,   
      non-infringement, fitness for a particular purpose or any other warranty, condition, guarantee or representation, whether oral, in writing or in electronic 
      form, including but not limited to the accuracy or completeness of any information contained therein or provided by the Service.

  

•     do not represent or warrant that access to the Service will be uninterrupted or that there will be no failures, errors or omissions or loss of transmitted
      information, or that no viruses will be transmitted on the Service.

•     undertake no responsibility for damages caused by the inclusion of erroneous, incomplete or outdated information in itineraries. 

shall not be liable to your or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of this agreement, including but not limited to: the providing of services hereunder, the delivery or non-delivery of information, your access to  or inability to access the Service, including for viruses alleged to have been obtained from the Service, your use of or reliance on the Service or any of the information, regardless of the type of claim or the nature of the cause of action, even if advised of the possibility of such damages.

You hereby agree to release Carnival, its affiliates and third-party service providers and each of their respective directors, officers, employees, and agents from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with your use of the Service.


6.     Termination Or Suspension Of Access To The Service


Carnival has the right to terminate and/or suspend your ability to access the Service or any portion thereof, for any or no reason, without notice.


7.     General.


This Agreement is governed by the laws of the state of Florida without giving effect to any principles of conflicts of law. You agree that any action at law or in equity arising out of or relating to these terms shall be filed only in the state or federal courts located in Miami-Dade County and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action. If any provision of these terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between us relating to the subject matter herein.  Any delay or failure to enforce any term by Carnival shall not be deemed a waiver.  Any cause of action must be brought within ONE YEAR of the date the claim arises.