Guests With Disabilities

FACILITIES AND SERVICES FOR GUESTS WITH DISABILITIES

At Carnival, we're dedicated to offering a fun and memorable cruise experience to all our guests. Our team of trained crew members provides attentive service and our ships have a variety of accessible features to ensure our guests with disabilities have a relaxing and enjoyable vacation. We are working on additional modifications to our ships and services to further enhance the guest experience. Look for updates to this page periodically for more details. When we say "Fun for all, all for fun! ™" we mean it.

General Access

We’ve made substantial modifications to our ships, to help make them easier to navigate. Our ships feature accessible elevators at each elevator bank, equipped with both tactile controls within reach of guests who use wheelchairs and audible signals for guests who are blind or have limited vision.

Accessible routes are available throughout most areas of the ship and signs are posted to assist you in locating these pathways.

For each ship, diagrams of accessible routes, accessible staterooms, and accessible public restrooms are available below. Use our accessible PDF deck plans to locate accessible rooms, while the interactive deck plans allow you to easily get more details about a particular room, including dimensions, when you search by room number.



Accessible tables are available in the dining venues of each ship. In addition to the main dining rooms, each ship offers a variety of accessible dining options within Lido Deck casual dining areas and other restaurant venues. 24-hour room service is also available for all our guests.





 If you need general information about accessibility before you cruise, or have an ADA complaint, please call our Guest Access team at 1-800-438-6744 ext.70025 or email access@carnival.com. Carnival's designated ADA Responsibility Officer is Vicky Rey, Vice President Guest Care and Port Services.
 


ACCESSIBLE STATEROOMS

Our ships have specially-designed staterooms for guests using wheelchairs or those who have mobility limitations and could benefit from the features of an accessible stateroom. We request our guests to acknowledge the need for the accessible stateroom by completing this Mobility Questionnaire, or one will be sent to you once the reservation has been secured and you have notified Carnival that you, or the person you are securing the stateroom for, requires the accessibility features of the stateroom.


If an accessible stateroom is booked by a guest who does not need the accessibility features in the stateroom, they may at any time be moved to a non-accessible stateroom in order to accommodate a guest with a disability.

We have four classifications of staterooms:


Fully Accessible Cabins (FAC): These staterooms are designed for use by guests with highly limited mobility, who require the regular use of a wheelchair, scooter or other similar assistive devices. Fully Accessible Cabins contain accessible elements including turning space, accessible routes throughout the stateroom and an accessible bathroom. Additionally, the bathrooms contain grab bars and shower seats.

Fully Accessible Cabins - Single Side Approach (FAC-SSA): These staterooms are designed for use by guests with highly limited or no mobility, who require the regular use of a wheelchair, scooter or other similar assistive devices. Fully Accessible Cabins - Single Side Approach are a type of FAC that provide an accessible route and clear floor space on only one side of the bed, in staterooms configured to provide only one bed. In a stateroom configured to provide two beds, the clear floor space will be between the beds, with one side of each bed getting an accessible route. Additionally, these staterooms have an accessible bathroom that contains grab bars and shower seats.


Ambulatory Accessible Cabins (AAC): These staterooms are designed for use by guests with mobility limitations, who do not require the regular use of a wheelchair, scooter, or other similar assistive devices. For example, Ambulatory Accessible Cabins are ideal for guests who only use an assistive device (like a cane or a walker) for traversing longer distances, and who may benefit from certain accessible features like grab bars, to assist with balance.


Standard Cabins: These staterooms have an entry doorway measuring approximately 22", an 8" lip into the cabin bathroom, a 4" lip into the shower stall and a 7" lip to the balcony (if applicable).

As with all Carnival reservations, staterooms within each category are assigned on a first come, first serve basis. Therefore, it is advisable to reserve an accessible or modified stateroom in advance.

MOBILITY SCOOTERS

Scooters must be stored and batteries recharged in your stateroom. Keep in mind that the scooter minimizes the available space within your stateroom. Due to safety considerations, wheelchairs and scooters cannot be stored in the corridors. Your personal scooter should be able to fit in a standard stateroom with a 22" entry doorway. If your scooter is larger than 21", you must purchase an accessible stateroom or rent a smaller scooter. Segways and other similar vehicles cannot be operated on board our ships. They must be taken off the ship to be used while in port.



GETTING ON AND OFF THE SHIP

At certain ports of call, small boats known as "tenders" are used to transport guests to and from the ship to shore. Carnival is committed to accommodating its guests with disabilities so they can fully, yet safely, enjoy the ports of call. Whether guests with mobility limitations can board a tender is subject to numerous factors, including weather and tidal conditions, all of which affect the transfer from one moving vessel to another moving vessel. While the sea and wind conditions may be acceptable to safely board the tender, fluctuations in the weather may make re-boarding of a tender to return to the ship dangerous. Safety restrictions prohibit crew from carrying individuals onto or off the tenders. The final determination of whether any guest may board a tender is made by the Captain.


Tendering ports:


  • Belize City, Belize
  • Cabo San Lucas, Mexico
  • Catalina Island, California
  • Grand Cayman, Cayman Islands
  • Half Moon Cay, The Bahamas
  • Kona, Hawaii
  • Princess Cays, The Bahamas


Possible Tender: Sitka, Alaska



SHORE EXCURSIONS

Facilities across ports of call vary significantly and wheelchair accessibility may not be available for shore excursions or in certain ports of call. Detailed information is provided in the shore excursions section  of carnival.com, indicating the approximate amount of physical activity anticipated for the excursion, as well as which tours are wheelchair accessible. Carnival is not responsible for accessibility in its ports of call. Carnival has a wide variety of on board activities during every port stop should guests decide not to disembark.


AIRPORT TRANSFER

For transportation from the airport to the cruise port, hydraulic lift transfer is available for guests with mobility impairments. This service must be requested in advance. Hydraulic lifts have a maximum weight limit of 600 pounds, including wheelchair/scooter and guest. Standard airport transfer charges apply; there is no additional cost for the lift. If you require this service, please let us know no later than 14 days prior to sailing. After booking your cruise, you can reserve your hydraulic lift transfer online, by accessing the Manage My Cruise page or by calling the Guest Services Contact Center at 1-800-438-6744 ext. 70025.


WHEELCHAIR ASSISTANCE

Each terminal has a limited supply of wheelchairs used to transport guests onto and off the ship, so we are unable to loan you our wheelchairs for the duration of the cruise. If you need wheelchair assistance for boarding the ship, please contact one of our representatives once you arrive at the cruise terminal.  Assistance will be provided on a first-come, first-served basis. For assistance with debarkation, instructions on where to meet can be found in the Fun Times onboard newsletter distributed on the last evening of your cruise.


If you require the regular use of a wheelchair during the cruise, you will need to bring your own or rent one from a service provider. For your convenience, we have listed two wheelchair rental companies below:

Scootaround 1.888.441.7575 
Website: https://www.scootaround.com/cruise-rentals Indicates external site which may or may not meet accessibility guidelines. Opens in a new window. 


Special Needs at Sea 1.800.513.4515 
Website: www.specialneedsatsea.com Indicates external site which may or may not meet accessibility guidelines. Opens in a new window. 


Of course, you are free to select your own provider. Carnival does not endorse specific service providers. Consequently, you assume the risk of utilizing these third party services and are subject to their terms and conditions. Any issues that may arise regarding your rental, including refunds, must be handled directly with your chosen service provider.






 If you need general information about accessibility before you cruise, or have an ADA complaint, please call our Guest Access team at 1-800-438-6744 ext.70025 or email access@carnival.com. Carnival's designated ADA Responsibility Officer is Vicky Rey, Vice President Guest Care and Port Services.
 

Carnival makes available, to guests who require them, a visual-tactile, cabin alert system that notifies room occupants of a door knock, telephone call, alarm clock, or smoke-detection event. A TTY (teletypewriter) is also available to communicate with Guest Services, 24 hours a day.

During embarkation, and for several hours afterwards, a safety briefing video is televised, in-room, with open captioning. Additionally, you will find the safety briefing and other important information in the Fun-Times (daily onboard newsletter/activity schedule). An audible version of our Fun-Times is also available on your stateroom TV. Captioning, when available through our service provider, is also offered for in-cabin movies. Should you require close captioning for outdoor movies, please contact our Guest Services team once aboard the ship.

Listen Technologies infrared-based headsets are used to amplify the sounds of live, onboard performances and are available on all Carnival ships. You may request them at Guest Services once aboard. Please note that guests who do not return a borrowed headset will be charged $150 per headset.

Upon request, sign language interpreters are available, on all cruises departing from and returning to a U.S. port, for guests who use sign language as their primary means of communication. To ensure interpreting services are available as requested, please give us 30 days of notice prior to your sailing date.


Please contact our Guest Access Department at access@carnival.com if you require the services of a sign language interpreter.

 




 If you need general information about accessibility before you cruise, or have an ADA complaint, please call our Guest Access team at 1-800-438-6744 ext.70025 or email access@carnival.com. Carnival's designated ADA Responsibility Officer is Vicky Rey, Vice President Guest Care and Port Services.
 

Braille signage, indicating cabin numbers and public room names, is available on board our ships. The only Braille format document available, absent advance request, is our in-cabin ‘Good to Know’ Information Sheet.  

Large print format is available for our daily newsletter (the Carnival Fun Times), dining room menus, and shore excursion information. We also provide an audible format of our Carnival Fun Times. Additional requests for large print information or alternate formats may be made at the Guest Services desk, once on board.

Dining rooms menus can be provided in an electronic PDF file readable via screen reading software. Our dining team will also be happy to review the menu with you in detail. Specific computers in the internet café are equipped with screen reader software.




 If you need general information about accessibility before you cruise, or have an ADA complaint, please call our Guest Access team at 1-800-438-6744 ext.70025 or email access@carnival.com. Carnival's designated ADA Responsibility Officer is Vicky Rey, Vice President Guest Care and Port Services.
 

Children with disabilities are welcome in our youth programs. Youth program rules, including those related to hours, illness, the administration of medication, and unacceptable behavior while in the program, apply to all children. Children who are less than one year older than a given Carnival youth program age group may move down into the younger age group. Further exceptions will be considered on a case-by-case basis.  Guests 18 years or older, with or without disabilities, are not allowed to participate at all in the program, as they are legally adults.


In order to participate in any Carnival youth program activities, the parent or legal guardian will need to complete a registration form. You will also be given a special-needs checklist, which will help the youth staff in determining how to best serve your child while participating in the activities.


Although we do not provide one-on-one attention, the parent, legal guardian, or assigned care giver is welcome to stay and participate with the child during activity times, if necessary. A beeper or phone will be provided to the adult responsible for the child, if needed. 


The youth staff may not administer any medication and/or needles (with the exception of epi-pens) to any child participating in the Carnival youth program. Additionally, no medications (with the exception of epi-pens), diabetic testing equipment, nebulizers, and inhalers are permitted in the facilities.


Should a child still be in diapers and is older/bigger than what the diaper changing table can accommodate, the adult responsible for the child will be called to assist. Youth staff cannot lift children with mobility limitations. 


Supervised lunch with youth staff is scheduled for children ages 2-11 years old, during port days only.  Supervised dinner with youth staff is scheduled nightly (except embarkation night) for children ages 2-11 years old. Since the youth staff is not able to provide one-on-one assistance, children will need to be able to feed themselves. In the event a child needs to be fed, the adult responsible for the child may remain with him/her during dinner, or dine with the child elsewhere and them bring them back to youth activities.


Special diets cannot be accommodated for meals served in Carnival youth programs. Kids' menus are subject to change based on availability.





 If you need general information about accessibility before you cruise, or have an ADA complaint, please call our Guest Access team at 1-800-438-6744 ext.70025 or email access@carnival.com. Carnival's designated ADA Responsibility Officer is Vicky Rey, Vice President Guest Care and Port Services.
 

MEDICAL CARE

In the event a guest requires medical attention while on board, our ships have medical facilities and staff to assist 24 hours a day, 7 days a week.  In case of a serious medical emergency, where more comprehensive facilities are required, guests are referred to shoreside medical facilities. Our Medical Center cannot supply or refill prescriptions.

We strongly encourage guests to carry a copy of their medical records (e.g., a list of medical conditions, allergies, names, and medication dosages as well as the name and contact information of their physician).


DIABETES

For guests who are traveling with injectable medication and need a Sharps disposal container, please contact the Medical Center or the onboard Housekeeping staff. Some ships have staterooms equipped with mini-bars designed to maintain the temperature of beverages.  Mini-bars are not to be used to store medications that have specific temperature requirements. Portable medi-coolers are available on a first come first serve basis. If a cooler is not available, our Medical Center can assist guests with refrigeration needs, or you may bring your own personal-size cooler for this purpose. Ships equipped with mini-bars are:


  • Carnival Breeze
  • Carnival Conquest
  • Carnival Dream
  • Carnival Freedom
  • Carnival Glory
  • Carnival Legend 
  • Carnival Liberty
  • Carnival Magic
  • Carnival Miracle
  • Carnival Pride
  • Carnival Spirit 
  • Carnival Splendor
  • Carnival Valor
  • Carnival Vista



DIALYSIS

Hemodialysis is not available on board ships. Guests requiring hemodialysis are responsible for pre-arranging their dialysis in ports of call. Factors such as inclement weather may prevent the ship from calling on the port where the dialysis is scheduled. Guests requiring peritoneal dialysis are responsible for bringing the necessary supplies to perform self-dialysis in their room. Peritoneal dialysis supplies are not available from the ship’s Medical Center. If you have arranged to have your dialysis solutions delivered to the ship, please contact us at specialneeds@carnival.com with your vendor's information. If you need to travel with your own medical equipment, medications, or supplies, it is important that you hand carry your luggage. Please do not pack these items with your checked luggage. If you need assistance with boarding your supplies, please see a Carnival representative once inside the embarkation terminal.

OXYGEN

The Medical Center is equipped with oxygen for emergency use ONLY. If you require the use of oxygen during your cruise, you must arrange for an adequate supply to be delivered to the ship on your sailing date. Please contact Guest Services once on board for proper storage of your oxygen. Guests are responsible for the pickup and delivery of their own oxygen. Please have your medical supply company contact us, otherwise port clearance may not be granted. 

If you choose to bring your own personal supply of oxygen, you must hand carry it with you.  Packing oxygen cylinders and/or tanks in your checked luggage is strictly prohibited, as is putting them through security x-ray machines. Please hand-carry your oxygen machines (BiPAP, CPAP, Concentrator, Nebulizer, etc.) and not place them in your checked luggage. 



 If you need general information about accessibility before you cruise, or have an ADA complaint, please call our Guest Access team at 1-800-438-6744 ext.70025 or email access@carnival.com. Carnival's designated ADA Responsibility Officer is Vicky Rey, Vice President Guest Care and Port Services.
 

Carnival can provide our guests with meals suited to the following special dietary needs: vegetarian, low-cholesterol, low-fat, low-carbohydrates, low-sugar, and gluten free. Our chefs will make every effort to fulfill your requests, and will gladly prepare freshly-made options that meet your dietary needs. Once on board, we ask you speak with the headwaiter or dining room host in advance, so they can assist in planning your daily meals in the dining room. This will allow us the necessary time to prepare foods, as requested, in a timely manner.

Gluten-free pizza dough, pasta, bread for deli sandwiches, and hamburgers buns, as well as cake are available upon request. Plus, our frozen desserts and yogurt are gluten-free. All items are freshly prepared and may take a little longer than regular menu items. Gluten-free beer, Estrella Daura, is available for your enjoyment.

We also provide prepackaged kosher meals. If you're requesting kosher meals, you must let us know two weeks advance of your cruise.

Guests who require a different dining time than they chose when booking can request can change once on board the ship. Guests will be accommodated on a first come, first served basis.

Food Allergies:

We ask that you please inform our dining team of any food allergies and special preparation you may require to accommodate your allergy. Please discuss this the first evening of your cruise. Although there are a number of options at our various restaurants, special dietary and food requests can be accommodated in our main dining rooms only.

Other Dietary Needs:

Although we do not have dietitians on board, we can offer assistance with simple requests such as the method of preparation of menu items. Diet requirements need to be arranged with the head waiter on the first night of the cruise. If dining in the Lido Restaurant, the guest should discuss requirements with senior dining staff.




 If you need general information about accessibility before you cruise, or have an ADA complaint, please call our Guest Access team at 1-800-438-6744 ext.70025 or email access@carnival.com. Carnival's designated ADA Responsibility Officer is Vicky Rey, Vice President Guest Care and Port Services.
 


The only dogs Carnival permits aboard our ships are working service dogs, which are legally defined and individually trained to meet disability-related needs by performing tasks like guiding a blind person, alerting a deaf person, pulling wheelchairs, alerting and protecting a person who is having a seizure, or performing other special tasks. Working service dogs are not pets.

Pets, or service dogs in training, are not allowed aboard. Emotional support dogs, which are not recognized by the Department of Justice, are also not permitted on Carnival ships.


If you are traveling with a working service dog that meets the requirements described above, please review the following policies and procedures:


  • Many of our ports of call have established strict entry requirements for animals. Therefore, guests traveling with working service dogs must visit the Department of Agriculture website Indicates external site which may or may not meet accessibility guidelines. Opens in a new window., or their service animal’s veterinarian, to determine each destination country’s policy regarding admission of working service dogs.

  • Note that many of the ports you may visit will only accept annual rabies vaccinations and do not recognize three-year rabies vaccination. 

  • Mexican ports require service dogs to have received an ecto-parasite and endo-parasite treatment no more than 15 days prior to arrival to port and this information should be included in the dog’s health certificate. If you have any questions, please consult with your veterinarian.

  • You must hand-carry (not packed in your baggage) all required documents, along with your working service dog’s current vaccination records. You will be asked to submit these records once aboard.

So that we may provide you with the additional information you will need in order to sail with your working service dog, please contact our Guest Access Department at access@carnival.com, or 1.800.438.6744 ext. 70025.




 If you need general information about accessibility before you cruise, or have an ADA complaint, please call our Guest Access team at 1-800-438-6744 ext.70025 or email access@carnival.com. Carnival's designated ADA Responsibility Officer is Vicky Rey, Vice President Guest Care and Port Services.
 


Hello everyone! You're welcome here.
We are proud to welcome guests with disabilities aboard our ships and have worked hard to make sure carnival.com works well for visitors of all levels of ability. This means that however you access the Internet (whether using assistive technologies like screen readers, screen magnifiers or keyboard navigation, etc.), you can expect our website to give you the best experience possible, following best practices and stringent WCAG 2.0 AA standards as required by the Americans with Disabilities Act.

Contact us if you have any questions or concerns.
If you have any issues accessing carnival.com using assistive technologies, we'd like to hear about it! You can contact us via email at access@carnival.com. When writing to us about your issue, please include pertinent information that will help us replicate the issue, including the device, web browser, and accessibility software you're using, plus the specific address (URL) of page(s) on carnival.com that aren't working as expected for you.